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Swissôtel Makkah

Photo gallery for Swissôtel Makkah

Property amenity
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Swissôtel Makkah

UNESCO Sustainable Travel Pledge

Swissôtel Makkah

5-star property
Luxury hotel with 3 restaurants, near Great Mosque of Mecca

8.2/10 Very good

939 verified Hotels.com guest reviews

Popular amenities

  • Internet access
  • Free WiFi
  • Non-smoking
  • Air conditioning
  • Refrigerator
  • Bathtub
Map
King Abdul Aziz Endowment, Ajyad Street, Mecca, 21955

Room options

About this area

Getting around

  • Jeddah (JED-King Abdulaziz Intl.) - 62 min drive

Restaurants

  • Türk Döneri - ZemZem Tower - 4 min drive
  • Albaik - 4 min drive
  • Starbucks - 4 min drive
  • Al-Rehab Restaurant - 4 min drive
  • Five Guys - 4 min drive

About this property

Swissôtel Makkah

Swissôtel Makkah offers a great location, putting you within a short 10-minute walk of Great Mosque of Mecca and Kaaba. For a bite to eat, guests can visit Ajwaa Restaurant, one of 3 restaurants, which serves Mediterranean cuisine and is open for breakfast, lunch and dinner. The breakfast and location get great marks from fellow travellers.

Languages

Arabic, English, Hindi

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 1487 rooms
  • Arranged over 43 floors

Arriving/Leaving

  • Check-in time from 6:00 PM until 11:30 PM
  • Express check-in/out available
  • Minimum check-in age – 16
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16
  • Local laws may restrict unmarried guests from sharing a room

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
  • No alcohol allowed on site

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • 24-hour room service

Travelling with children

  • Children's menu

What to do

  • Shopping

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible lounge
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • Arabic
  • English
  • Hindi

Room amenities

Be entertained

  • LCD television
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Hydromassage shower head
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Ajwaa Restaurant – This fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. A children's menu is available. Happy hour is offered.
Cafe Swiss – On-site restaurant. Happy hour is offered. Reservations are required.
Al Rowad Restaurant – This fine-dining restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for SAR 15 per hour (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately SAR 90 for adults and SAR 45 for children

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

<p>Only Muslims are allowed to enter the holy cities of Mecca and Medina.</p> <p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Noise-free guestrooms cannot be guaranteed.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Mecca
Swissôtel Makkah Hotel Mecca

Frequently asked questions

Does Swissôtel Makkah offer free cancellation for a full refund?
Yes, Swissôtel Makkah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Swissôtel Makkah?
As of 2 February 2023, prices found for a 1-night stay for 2 adults at Swissôtel Makkah on 4 February 2023 start from S$274, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Swissôtel Makkah?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Swissôtel Makkah?
Sorry, neither pets nor service animals are allowed.
What are the check-in and check-out times at Swissôtel Makkah?
You can check in from 6:00 PM - 11:30 PM. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Are there restaurants at or near Swissôtel Makkah?
Yes, there are 3 on-site restaurants, featuring Mediterranean cuisine. Nearby restaurants include Kabab bin Ali (2.4 mi), Albaik (2.6 mi) and Starbucks (2.6 mi).
What's the area around Swissôtel Makkah like?
Swissôtel Makkah is in the heart of Mecca, a short 7-minute walk from Great Mosque of Mecca and 7 minutes' walk from Kaaba. Travellers say that the hotel is in a great location.

Reviews

8.2

Very good

8.5/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.3/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Good

Taxi
The window was not clean and we had to wait 2.5 hours to get the taxi which was not allowed inside parking due to Pour managment.
Saroosh, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Hotel but Horrible Bathroom not worth Price
The hotel itself is a very nice friendly staff, and definitely has a great location in the vicinity of the Grand Mosque, however, the bathrooms are old and outdated and need to be remodeled for sure Horrible smell!
Ahmed, 9-night family trip
Verified Hotels.com guest review

8/10 Very good

Kamirul, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Myra, 2-night trip
Verified Hotels.com guest review

6/10 Good

Feras, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Khalid S, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Worst stay and unhelpful staff
I booked 2 x Junior Suite, Multiple Beds (Haram) via Hotels.com Upon arrival we found that we only had a single King Bed in each suite, I had paid extra to make sure we had 2 King Beds as we had 3 adults and a child in each bedroom. We also had a disabled guest who had no mobility and we requested that we are given a accessible room. The entrance to both bathrooms was to narrow for the wheelchair and there was no rails in either bathroom. When I queried these two issues with reception they were unhelpful and blamed Expedia for allowing me to book a room specification they do not offer. I provided receipts of what I paid for but again this dismissed it and said it was not their fault. The staff need training and should understand if a customer has paid for a service this should be fulfilled, they need to take the issue up with Expidea/Hotels.com
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Saleh, 3-night family trip
Verified Hotels.com guest review

2/10 Poor

Syed, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

TARIQ, 3-night trip
Verified Hotels.com guest review