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Hotel Czarny Potok Resort SPA & Conference

Photo gallery for Hotel Czarny Potok Resort SPA & Conference

Front of property
Beach
Indoor pool, open 7 AM to 11 PM, pool loungers
Indoor pool, open 7 AM to 11 PM, pool loungers
Indoor pool, open 7 AM to 11 PM, pool loungers

Overview of Hotel Czarny Potok Resort SPA & Conference

Hotel Czarny Potok Resort SPA & Conference

4.0 star property
4-star beach hotel with bar/lounge, near Gromada ski lift

9.2/10 Superb

103 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Ul. Czarny Potok 65, Krynica-Zdroj, Lesser Poland, 33-380

Room options

About this area

Getting around

  • John Paul II - Balice Airport (KRK) - 132 min drive
  • Krynica-Zdrój Station - 7 min drive
  • Muszyna Station - 14 min drive
  • Plavec Station - 32 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Prezydencka - 7 min drive
  • Węgierska Korona - 7 min drive
  • Dwóch Świętych - 7 min drive
  • Witoldówka - 7 min drive
  • Pod Zieloną Górką - 7 min drive

About this property

Hotel Czarny Potok Resort SPA & Conference

Hotel Czarny Potok Resort SPA & Conference is a great choice for your beach stay in Krynica-Zdroj. Guests in the mood for pampering can indulge in massages, facials, and body scrubs, and the indoor pool provides fun for everyone. Jan Kiepura, one of 3 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this upscale hotel include a free kid's club, a bar/lounge, and a fitness center.

Languages

English, Polish, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 236 rooms

Arriving/Leaving

  • Check-in time from 2 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • Pets allowed*
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited
  • Free offsite parking nearby

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 3 restaurants
  • Bar/lounge
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Children's pool
  • Mini golf
  • Children's menu

What to do

  • Mini golf
  • Mountain biking
  • Pool table
  • Access to nearby indoor pool
  • Hiking/biking trails nearby
  • Downhill skiing nearby
  • Ziplining nearby
  • Snowboarding nearby

Working away

  • Business center
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals
  • Pool loungers
  • Ski storage

Facilities

  • 12 buildings/towers
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness center
  • An indoor pool
  • Arcade/game room
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk

Languages

  • English
  • Polish
  • Russian

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Electric kettle
  • Bathrobes
  • Children's robes
  • Iron/ironing board (on request)

Sleep well

  • Blackout drapes/curtains
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Housekeeping (on request)
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 13 treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Dining

Jan Kiepura - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. A children's menu is available.
Chopin - This restaurant serves breakfast and dinner. Open daily.
Włoska - This theme restaurant specializes in Italian cuisine. Open select days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: PLN 4.80 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for PLN 229.0 per day

Pets

  • Pets are allowed for an extra charge of PLN 115 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7 AM to 11 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

This property may place guests in another building if the main building is full.

Also known as

Czarny Potok Krynica-Zdroj
Czarny Potok Resort
Czarny Potok Resort Krynica-Zdroj
Czarny Potok Spa & Conference
Hotel Czarny Potok Resort SPA & Conference Hotel
Hotel Czarny Potok Resort SPA & Conference Krynica-Zdroj
Hotel Czarny Potok Resort SPA & Conference Hotel Krynica-Zdroj

Frequently asked questions

Does Hotel Czarny Potok Resort SPA & Conference offer free cancellation for a full refund?
Yes, Hotel Czarny Potok Resort SPA & Conference does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Czarny Potok Resort SPA & Conference?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Czarny Potok Resort SPA & Conference?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 7 AM to 11 PM.
Are pets allowed at Hotel Czarny Potok Resort SPA & Conference?
Yes, pets are welcome. There's a charge of PLN 115 per pet, per night. Food and water bowls are available.
Is parking offered on site at Hotel Czarny Potok Resort SPA & Conference?
Yes, there's free self parking. Parking spots may be limited.
Is airport shuttle service offered by Hotel Czarny Potok Resort SPA & Conference?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Czarny Potok Resort SPA & Conference?
You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Hotel Czarny Potok Resort SPA & Conference and nearby?
Have fun during the warmer months with activities such as mountain biking. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a sauna and a steam room. Hotel Czarny Potok Resort SPA & Conference also has an arcade and a garden, as well as access to a nearby indoor pool.
Are there restaurants at or near Hotel Czarny Potok Resort SPA & Conference?
Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Prezydencka (2.6 mi), Węgierska Korona (2.7 mi), and Dwóch Świętych (2.7 mi).
What's the area around Hotel Czarny Potok Resort SPA & Conference like?
Hotel Czarny Potok Resort SPA & Conference is located a short 18-minute walk from Gromada ski lift.

Overall score and ratings

9.2

Superb

9.0/10

Cleanliness

9.1/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.5/10

Eco-friendliness

10/10 Exceptional

Porter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Raquel, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Everything was perfect Thanks
Tahiz, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect
jaroslaw, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place
Great place especially for kids… a lot of lifts and spread out so be prepared to move about. Spa is excellent and great service. Beautiful views
Adam, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay, great hotel.
Great experience. Slight problem at checkin where they wanted to charge 150zl for my kid that was with me. When I booked it stated kid stays for free when using same bed. This was sorted but should not have had to make a fuss about it. Apart from this, a wonderful stay as always!
D, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

Deserves 2 stars at best. Terrible price/quality.
Approaching hotel one would be excused from expecting spectacular moments to come. Yet, disillusionment comes as soon as you check in. Terrible interior. Tasteless. Feels like 20+ years old Conference Centre from early days of business transformation. And from the first moments you know it is going to be noisy. Parrot cage (sic!) stationed just next to reception desk and bar makes sure that you barely hear the staff. Then you need to wander long hallways to reach your room. Hordes of guest walking by the rooms of those less lucky to be hosted by the connecting corridor. Needles to say you hear every running child, squeeking luggage wheel or scream. Standard double room does not give you any impression of luxury. Furniture, colours, carpet, size... All is resembles CHEAP 3-star business hotel. Bathroom was really dark. Breakfast was mediocre. Welcome drink is a smal, cheap, brandless prosecco. Swimming pool area looks like municipal, public object. At 8am we were woken up by the sound of chainsaw. It turned out to be staff blowing leaves from pavements. Apparently couldn't wait till 10 or 11am... All this for 120EUR+/night
Maciej, 1-night trip
Verified Hotels.com guest review

8/10 Very good

3-night trip
Verified Expedia guest review

6/10 Good

Good hotel, average service
We decided to stay somewhere different this time on our way to see family and I must admit I am somewhat disappointed. Not so much at the hotel itself which was pretty nice but the service wasn’t great. A number of little things just made is feel that it wouldn’t be a place we would stay again. A few examples : Not having linen for our child’s bed on a late arrival Not having working safety vests for children in the pool Not allowing us to finish our bowling game as someone else was waiting Making numerous mistakes in spa bookings then only doing a 50 minute treatment on an hour booking Having a price increase on the buffet dinner half way through our stay Food could also do with a review as it was okay but not good or great For the first time I asked to see the manager on check to review - very polite and nice - even returned half the massage cost. However a mistake was to question my integrity by going off and checking what I had said which from a customers perspective who has nothing to gain or lose by giving this feedback wasn’t great. In summary, great facilities, average service. Would go back to the hotel I generally use which on this occasion was a bit more expensive BUT if I could go back I’d pay the extra for the much better experience.
alex, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review