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All properties in Cotai, Macau SAR
1 room, 2 adults

Sheraton Grand Macao, Cotai Strip - Cotai

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Free WiFi
Estrada do Istmo. s/n, Cotai, Macau SAR

Luxury hotel with full-service spa, connected to the convention center, near The Grand Canal Shoppes
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Children's pool
    • Connecting/adjoining rooms available
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Nice hitelJan 10, 2020
  • The front office receptionist provide very pleasant Welcome, Provide clear direction in a…Dec 30, 2019

Sheraton Grand Macao, Cotai Strip - Cotai

More Info: 6823 2342

from S$146
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Twin Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking, View
  • Deluxe Room, 2 Twin Beds, Non Smoking, View
  • Club Room, 2 Twin Beds
  • Club Room, 1 King Bed
  • Deluxe Cotai View, 2 Twin Beds
  • Executive Suite, 2 Twin Beds
  • Executive Deluxe Suite
  • Family Suite, 2 Bedrooms, Non Smoking, Tower
  • Deluxe Suite, 1 Bedroom, Non Smoking
  • Deluxe Suite, 1 Bedroom, Non Smoking
  • Executive Suite, 1 King Bed
  • Deluxe Cotai View, 1 King Bed
  • Ambassador Suite
  • Presidential Suite, 1 Double Bed
  • Terrace Suite

What’s around Sheraton Grand Macao, Cotai Strip - Cotai

Landmarks

  • Cotai Arena - 11 min walk
  • Cotai Strip - 16 min walk
  • The Grand Canal Shoppes - 3 min walk

Getting around

  • Macau Intl. Airport (MFM) - 7 min drive
  • Hong Kong Intl. Airport (HKG) - 61 min drive
  • Zhuhai (ZUI-Jiuzhou Ferry Port) - 37 min drive
  • Zhuhai (ZUH-Sanzao Intl.) - 44 min drive
  • Free airport shuttle

At a glance

Key facts

Hotel size

  • This hotel has 4,001 rooms
  • This hotel is arranged over 41 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Airport shuttle service is available at scheduled times from 10 AM to 10:30 PM. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Free airport shuttle from 10 AM to 10:30 PM

Parking

  • Valet parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Pool cabanas (surcharge)
  • Steam room
  • Pool sun loungers
  • Sauna
  • Pool umbrellas
Working away
  • Business center
  • Number of meeting rooms - 13
  • Conference space
  • Conference space size (feet) - 267827
  • Conference space size (meters) - 24882
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 2
  • Year Built - 2012
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Portable bathtub seat
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in bathtub
  • Visual fire alarm
  • Lever door handles
Languages Spoken
  • Chinese
  • English
  • Filipino
  • Korean

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
Things to enjoy
  • Separate sitting area
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Shine has 15 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Feast - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Yum Cha - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Palms Café and Bar - Overlooking the garden, this bistro serves breakfast and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Sheraton Grand Macao, Cotai Strip - Cotai’s small print

Also known as

  • Hotel Sheraton Macao
  • Sheraton Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Central
  • Sheraton Grand Macao Cotai Central
  • Sheraton Grand Macao Central
  • Sheraton Macao, Cotai Strip
  • Sheraton Grand Macao, Cotai Strip Hotel
  • Macao Sheraton
  • Sheraton Grand Macao, Cotai Strip Cotai
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao, Cotai Strip Hotel Cotai
  • Sheraton Cotai Central
  • Sheraton Hotel Macao
  • Sheraton Hotel Macao Cotai Central
  • Sheraton Macao
  • Sheraton Macao Cotai Central
  • Sheraton Macao Cotai Central Hotel
  • Sheraton Macao Hotel

Policies

Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.
Guests age 13 and older will be considered adults.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Guests under 18 years old are not allowed in the fitness facility.

Guests under 18 years old are not allowed in the spa.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: MOP 1000 per night

Optional extras

Self parking costs MOP 300.00 per day

Valet parking costs MOP 600 per day

Rollaway beds are available for MOP 300.0 per night

Buffet breakfast is offered for an extra charge of MOP 248 for adults and MOP 100 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Sheraton Grand Macao, Cotai Strip - Cotai

  • Does Sheraton Grand Macao, Cotai Strip offer free cancellation for a full refund?
    Yes, Sheraton Grand Macao, Cotai Strip does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Sheraton Grand Macao, Cotai Strip?
    Yes. Self parking costs MOP 300.00 per day. Valet parking costs MOP 600 per day.
  • Is there a pool at Sheraton Grand Macao, Cotai Strip?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Sheraton Grand Macao, Cotai Strip?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Sheraton Grand Macao, Cotai Strip?
    You can check in from 3:00 PM to midnight. Check-out time is 11 AM.
  • Are there restaurants at or near Sheraton Grand Macao, Cotai Strip?
    Yes, there are 2 onsite restaurants.
  • Is airport shuttle service offered by Sheraton Grand Macao, Cotai Strip?
    Yes, a free airport shuttle is available from 10 AM to 10:30 PM at scheduled times.
  • What is there to do near Sheraton Grand Macao, Cotai Strip?
    Recommended spots to visit include The Grand Canal Shoppes (3-min walk), Cotai Arena (11-min walk), and Cotai Strip (0.8 mi).

Recent reviews

Very good 8.4 From 4,201 reviews

Very good 8.0
Very comfort n staff are helpful
fongsan, sg1 night trip
Good 6.0
Great disappointment when queries prior to stay were never answered despite several emails. All emails directed to centralised email address no direct email address is available on the website.
sg3 night family trip
Exceptional 10.0
Good hotel and great service
Really happy with the special arrangement prepared for my wedding anniversary. I like the service and I’m returning to the hotel again. Thumbs up
Gabrielle, sg4 night trip
Fair 4.0
Very slow check in and out
Despite early notification, our check in was very slow and though I arrived way after their check in hours; at about 5pm, our rooms were not ready and were told to wait for 1 more hour. Twice my room key could not open the door : upon approaching staff at reception for assistance, I was told to queue behind a Long stretch of customers waiting to check in. Though I requested for immediate assistance to open my room because my relatives and transport are waiting for me, my request was ignored and staff insisted that I have to queue together with all checking in customers. I am very unhappy because my room card again gave problem a second time which happened at night at 10+pm after I returned from watching Chimelong circus. Again, staff at reception asked me to queue together with checking in customers. Fortunately it was a short queue due to the late hour. Their check out was also slow.
sg2 night family trip
Exceptional 10.0
Honest review
Can be better. Room is big and spacious. Service is good but shuttlebus is not comprehensive. Countdown hotel shuttle schedule seem better
NG, sg3 night family trip
Very good 8.0
Everything is fine.
lau, sg3 night trip with friends
Very good 8.0
Staffs are mostly helpful and friendly. However the hotel is too crowded. Especially in the lobby. It seems that the hotel has many tie up with tour groups. Just navigating through the lobby can be challenging at times especially with luggage
Sandy, sg1 night business trip
Very good 8.0
Good hotel
Karen, sg2 night romance trip
Very good 8.0
Great Location
Convenient for casino hopping and food.As we are celebrating our anniversary, the hotel so sweet to give us some goodies and upgrade us to a better view room.Should invest more on the pay channel.Not really much choice compared to MGM, Hyatt & Galaxy.
SYLVESTER, sg1 night family trip
Poor 2.0
Disappointed stay
Very disappointed for the service. Arrived at 2pm but system down and dont allow us to check in. Go for dinner and come back at 7pm still cannot check in. During peak season system down is very disappointing. My parents and my family wait for very long and cant do anything for that. seriously disappointed.
sg2 night family trip

Sheraton Grand Macao, Cotai Strip - Cotai

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