Irotama Resort

Photo gallery for Irotama Resort

Primary image
On the beach, sun loungers, beach umbrellas, beach towels
5 outdoor pools, pool umbrellas, sun loungers
5 outdoor pools, pool umbrellas, sun loungers
Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Overview of Irotama Resort

Irotama Resort

4.0 star property
4-star Santa Marta hotel with full-service spa, connected to the convention center

8.4/10 Very good

503 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Km 14 Via Cienaga, Santa Marta, Magdalena, 91464
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurant and bar/lounge
  • Full-service spa
  • 5 outdoor pools
  • Free children's club
  • Free airport shuttle
  • Free area shuttle
  • 2 outdoor tennis courts
  • Fitness center
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Refrigerator
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Rodadero Beach - 15 min drive
  • Blanca Beach - 37 min drive
  • Tayrona National Natural Park - 55 min drive

Getting around

  • Santa Marta (SMR-Simon Bolivar) - 12 min drive
  • Free airport shuttle
  • Free area shuttle

About this property

Irotama Resort

At Irotama Resort, you can spend time at the beach enjoying beach umbrellas, volleyball, and sun loungers, plus you'll have access to onsite windsurfing and kayaking. 5 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials, and mani/pedis. The coffee shop/cafe is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights at this upscale hotel include a free airport shuttle, a free kid's club, and a poolside bar. Fellow travelers say great things about the family-friendly amenities and location.

All-inclusive

All-inclusive room rates at Irotama Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
On-site PCR COVID-19 testing is available for a COP 327000 fee, and antigen/rapid COVID-19 testing is available for a COP 170000 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 578 rooms

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 33 lbs)*
  • Specific rooms only*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Free airport shuttle on request (available 24 hours)*

Offsite

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Waterslide
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Grocery/convenience store
  • Children's games
  • Art supplies
  • Stair gate
  • Lifeguard on site

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Beach volleyball
  • Golf lessons
  • Kayaking
  • Motor boating
  • Windsurfing
  • Shopping
  • Access to nearby outdoor pool
  • Boat tours nearby
  • Scuba diving nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference center (5813 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Communal living room
  • Fitness center
  • Golf driving range on site
  • 5 outdoor pools
  • Full-service spa
  • Spa tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Waterslide

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Portable fan
  • Coffee/tea maker
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Deck or patio
  • Yard

Freshen up

  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All-inclusive

All-inclusive room rates at Irotama Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

IROTAMA has 1 treatment room. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Pet deposit: COP 300000 per stay
  • Pets are allowed for an extra charge of COP 135000 per pet, per night

Pool, spa, & gym (if applicable)

  • Facility access costs COP 4300 per person, per night
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR COVID-19 testing is available for a COP 327000 fee, and antigen/rapid COVID-19 testing is available for a COP 170000 fee; reservations are required for on-site testing.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property accepts major credit cards and cash.

Also known as

Irotama
Irotama Resort
Irotama Resort Santa Marta
Irotama Santa Marta
Irotama Hotel Santa Marta
Irotama Resort Karisma Santa Marta
Irotama Resort Karisma
Irotama Karisma Santa Marta
Irotama Resort Santa Marta
Irotama Santa Marta
Irotama
Resort Irotama Resort Santa Marta
Santa Marta Irotama Resort Resort
Resort Irotama Resort
Irotama Resort By Karisma
Irotama Resort Hotel
Irotama Resort Santa Marta
Irotama Resort Hotel Santa Marta

Frequently asked questions

Overall score and ratings

8.4

Very good

8.9/10

Cleanliness

8.7/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.9/10

Eco-friendliness

10/10 Exceptional

We stayed on the boogalo , 4 people make sure to add age of your kids befire booking up your travel, rooms are ok, old and bed (mattress)are a litle firm, rooms are quite, security is very good you woll be safe, we just got breakfast plan , so we used to have breakfast at 10:00am ( excellent breakfast) and enjoy the beach and pool until 2:00 pm them there is a small shopping center with excellents restaurants 9 mt walking, i do recoment taking the taxi cup , is only $2 one way , security will call you the cap for you, o you can go santamarta downtown and get a nice meal for $ 10 to $12 per person with drinks. Now the instalation for the hotel are very good, has alot to do, and the beach is amazing, i do recoment this hotel is a paradise and santamarta has many thing to do.
hernando, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great environment. Great nature and friendly staff
Lissetty, 6-night family trip
Verified Expedia guest review

8/10 Very good

Everything was great. The hotel gsve me the wrong room, i booked a room with a king size bed and got a room with two twin beds. Other than that it was great
Michael, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent place the service staff was super friendly and helpful.
Miguelangel, 3-night romance trip
Verified Orbitz guest review

4/10 Fair

The resort was beautiful, but that was it. Absolutely no information available for guests such as signing in to WIFI or anything. In fact, when I finally reached someone on the phone they said that to reach the front desk by calling a 5 digit number rather than zero but there was no pen or paper available to write it down. Since I had a broken foot and severe diarrhea, this was very inconvenient. To make matters worse, I specifically booked this place because it was close to the airport and I needed a shuttle. But the shuttles were hours apart and because of my illness, I had to hire a cab. But when we got to the airport, I could see that a shuttle from the hotel was moving just three buses in front of me. So they did have a shuttle but forced me to pay extra for cab. This was a snooty resort that was not user friendly at all. Oh and they made me walk back to reception on a broken foot although I specifically asked for a cart.
Judith, 1-night trip
Verified Expedia guest review

4/10 Fair

The room I got was in inappropriate conditions. Anything was as the images advertised.
Jhonatan, 1-night family trip
Verified Expedia guest review

2/10 Poor

Bungalow had several flying bugs. Not modern, very outdated. Small closet. Poor lighting. Beds uncomfortable. Just gross!! Was moved to main hotel when I complained but was not refunded for the horrible night in bungalow. Sorifet (hotel customer service) said bugs are what to expect when booking in the bungalow! Her supervisor Ophelia never returned my call even after I went to her office to discuss the issues. They both could care less!! Overall the rest of the resort was nice and rest of the staff was helpful. Food was good. Beach was nice. Security did a good job.
Teresa, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Irotama Resort is a great option for vacations, it has all you need: great rooms options, pet friendly, amazing restaurants and the beach is located exactly on the same Hotel, so it is no necessary to leave the Hotel because it is by just a few steps, and also the Hotel Staff offers beverage service and they bring it at beach too. Environment is excellent, quiet and has amazing views. The are two greats swimming pools, the main one and at Torre del Lago, 3rd floor there is another one with an amazing view and it has also a restaurant.
Enrique, 2-night romance trip
Verified Orbitz guest review

8/10 Very good

Very pretty resort Check-in wasdifficult as they couldn't find confirmation for 1/2 hr Van service to other places was limited.
William, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

It’s excellent hotel, excellent location, the people who work in this hotel are kind and very friendly. The restaurants are very nice food and the activities and alive music are very nice
Sandra, 1-night romance trip
Verified Expedia guest review