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All properties in Kota Kinabalu (and vicinity), Sabah, Malaysia

Mercure Kota Kinabalu City Centre

4-star hotel with 2 restaurants, near Suria Sabah Shopping Mall

  • Free WiFi
From
S$47

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41, Jalan Gaya, Pusat Bandar, Kota Kinabalu (and vicinity), 88000, Sabah, Malaysia
7.6.Good.
  • I have cancelled my trip to KK due to COVID-19 situation to avoid crowded area and flight…

    Feb 20, 2020

  • Disappointing 3 nights stay, first experiencing a carpark maintenance in their hotel on…

    Jan 4, 2020

See all 473 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Shopping
Safe
Dining options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 310 smoke-free guestrooms
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Free toiletries
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 35 min walk
  • Suria Sabah Shopping Mall - 6 min walk
  • Gaya Street Sunday Market - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • Kota Kinabalu Central Market - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Suite, 1 Bedroom
  • Suite, 2 Bedrooms
  • Suite, 3 Bedrooms
  • Executive Suite, 1 King Bed
  • Superior Room, 1 King Bed, View
  • Superior Room, 2 Twin Beds, View
  • Superior Room, 1 King Bed
  • Superior Room, 2 Twin Beds

Location

41, Jalan Gaya, Pusat Bandar, Kota Kinabalu (and vicinity), 88000, Sabah, Malaysia
  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 35 min walk
  • Suria Sabah Shopping Mall - 6 min walk

What’s around

Landmarks

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 35 min walk
  • Suria Sabah Shopping Mall - 6 min walk
  • Gaya Street Sunday Market - 7 min walk
  • Jesselton Point Ferry Terminal - 8 min walk
  • Kota Kinabalu Central Market - 16 min walk
  • Centre Point - 19 min walk
  • Wisma Merdeka - 7 min walk
  • Signal Hill Observatory Platform - 10 min walk
  • Atkinson Clock Tower - 10 min walk
  • KK Esplanade - 11 min walk

Getting around

  • Kota Kinabalu Intl. Airport (BKI) - 17 min drive
  • Tanjung Aru Station - 10 min drive

At a glance

Hotel size

  • This hotel has 310 rooms
  • This hotel is arranged over 25 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (MYR 20 per night)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • 24-hour room service

Things to do

  • Outdoor pool
  • Fitness facilities

Working away

  • Business center
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Fratini's - This restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Mou Passant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Compass - Onsite rooftop bar. Happy hour is offered.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Mercure Kota Kinabalu City Centre Opening September 2016 Hotel
  • Mercure Opening April 2017 Hotel
  • Mercure Kota Kinabalu City Centre Opening April 2017
  • Mercure Opening April 2017
  • Mercure Kota Kinabalu City Centre Hotel
  • Mercure Kota Kinabalu City Centre (Opening December 2017)
  • Mercure Kota Kinabalu City Centre (Opening April 2017)
  • Mercure Kota Kinabalu City Centre (Opening November 2016)
  • Mercure Kota Kinabalu City Centre (opening March 2016)
  • Mercure Kota Kinabalu City Centre (Opening October 2016)
  • Mercure Kota Kinabalu City Centre (Opening September 2016)
  • Mercure Opening September 2016 Hotel
  • Mercure Kota Kinabalu City Centre (opening June 2016)
  • Mercure Kota Kinabalu City
  • Mercure Kota Kinabalu City
  • Mercure Kota Kinabalu City Centre Hotel
  • Mercure Kota Kinabalu City Centre Kota Kinabalu
  • Mercure Kota Kinabalu City Centre Hotel Kota Kinabalu
  • Mercure Kota Kinabalu City Centre Opening September 2016
  • Mercure Opening September 2016
  • Mercure Kota Kinabalu City Centre Opening November 2016 Hotel
  • Mercure Opening November 2016 Hotel
  • Mercure Kota Kinabalu City Centre Opening November 2016
  • Mercure Opening November 2016
  • Mercure Kota Kinabalu City Centre Opening April 2017 Hotel

Optional extras

Self parking costs MYR 20 per night

Buffet breakfast is offered for an extra charge of MYR 65 for adults and MYR 32.5 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) and ALLSAFE (Accor Hotels).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Mercure Kota Kinabalu City Centre does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MYR 20 per night.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Italian cuisine. Nearby restaurants include Nagasaki Japanese Restaurant (4-min walk), Nishiki Japanese Restaurant (4-min walk), and Yu Kee Bak Kut Teh (5-min walk).
  • Mercure Kota Kinabalu City Centre has 2 bars and an outdoor pool, as well as a fitness center.
7.6.Good.
  • 8.0.Very good

    I like the staff's attitude towards customers. The first room was extremely noisy due to the water pipe. The front desk was friendly and quickly change the room for us. I don't like the window. The car and mortorcycle 's noise can be easily heard.

    1 night romance trip, Dec 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Walking distance to the mall and a good seafood restaurant

    Mark, 3 night family trip, Dec 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The staffs are all very welcoming and friendly.They smile and greet you whenever they saw you.

    Rusdi, 2 night romance trip, Nov 30, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Good stay in KK

    A comfortable stay at a reasonable price

    Chee Yeu, 2 night business trip, Oct 15, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Decent hotel with a reasonable price

    A good stay overall

    Chee Yeu, 1 night business trip, Oct 15, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Just a one night stay, arrived late at night and checked out after breakfast. So not much to comment

    AJJ, 1 night business trip, Sep 10, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The condition was not really good, the floor will get wet and water runs out after shower. No place to hang out clothes when we wanted to go shower. The location is very good.

    Lay See, 3 night trip with friends, Jul 17, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    family suite with 2 bedrooms & 2 baths, living room & kitchenette.

    LP, 4 night family trip, Jun 8, 2019

    Verified Expedia guest review

  • 8.0.Very good

    The hotel is close to Suria Mall and Good sea view at the roof TOP restaurant .

    3 night trip with friends, Apr 13, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Nice, new and clean hotel. Room is of good size. The in room kichienette is quite well equipped. However the swimming pool is a tad small and the lobby lounge has nothing much.

    2 night trip with friends, Mar 28, 2019

    Verified Expedia guest review

See all 473 reviews