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All properties in Batam, Riau Islands, Indonesia
1 room, 2 adults

Pacific Palace Hotel

3.5-star3.5 stars
JL Duyung Sei Jodoh, Batam, Batam Island, 29432, Indonesia

3.5-star hotel with spa, near Harbor Bay Ferry Terminal
  • Free WiFi and free parking
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Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • We are happy with the stayJan 10, 2020
  • Food & ambiance was worse, the room was big but run down with the price, not worth it.Dec 19, 2019

Pacific Palace Hotel

from S$42
  • Standard Room, 1 Queen Bed
  • Deluxe Room
  • Twin Room

What’s around Pacific Palace Hotel

Landmarks

  • Harbor Bay Ferry Terminal - 14 min walk
  • Nagoya Hill Mall - 22 min walk
  • BCS Mall (Batam City Square) - 35 min walk
  • Grand Batam Mall - 27 min walk
  • Batam Centre Ferry Terminal - 5.1 mi / 8.2 km
  • Batam Center Shopping Area - 5.1 mi / 8.1 km
  • Batam Centre - 5.1 mi / 8.2 km
  • Mega Mall - 5.4 mi / 8.7 km

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 30 min drive
  • Airport shuttle (surcharge)
  • Free ferry terminal shuttle

At a glance

Key facts

Hotel size

  • This hotel has 180 rooms

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle*

  • Free ferry terminal shuttle*

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
Things to do
  • Health club
  • Full-service spa
  • Number of spa tubs - 2
  • Nightclub
  • Steam room
Working away
  • Business center
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Elevator
Accessibility
  • Accessible bathroom
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Indonesian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Shower only
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Free WiFi
  • Phone
More
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Adorabella Massage. Services include facials, body scrubs, and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

Athenas Restaurant - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

Neptune Lounge - Onsite lobby lounge. Open daily.

Golden Palace - This restaurant serves lunch and dinner. Open daily.

Pacific Palace Hotel’s small print

Also known as

  • Hotel Pacific Palace
  • Pacific Palace Hotel Batam
  • Pacific Palace Hotel Hotel Batam
  • Pacific Palace Hotel Batam
  • Pacific Palace Batam
  • Pacific Palace Hotel
  • Pacific Palace Hotel Batam
  • Pacific Palace Hotel Hotel

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Eve gala dinner fee for stays on 24 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Airport shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Pacific Palace Hotel

  • Does Pacific Palace Hotel offer free cancellation for a full refund?
    Yes, Pacific Palace Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Pacific Palace Hotel?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Pacific Palace Hotel?
    Yes, there's free self parking.
  • Are pets allowed at Pacific Palace Hotel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Pacific Palace Hotel?
    You can check in from 2 PM - noon. Check-out time is noon.
  • Are there restaurants at or near Pacific Palace Hotel?
    Yes, there are 2 onsite restaurants. Nearby restaurants include Pounce (5-min walk), KK Sky View Restaurant (8-min walk), and Hauten Donal (10-min walk).
  • Is airport shuttle service offered by Pacific Palace Hotel?
    Yes, an airport shuttle is available.
  • What is there to do at Pacific Palace Hotel and nearby?
    Pacific Palace Hotel has a nightclub and a spa, as well as a steam room.

Recent reviews

Very good 8.2 From 12 reviews

Exceptional 10.0
Great place to stay, peaceful enviroment staff are friendly
sg2 night trip with friends
Very good 8.0
2Day1Nite Stay
Design of the hotel unique, like staying on a cruise ship. Conveniently located near Seafood restaurants and shopping mall. Room is dated though but clean. The kerb near the shower area is too low and water is splashing out to the toilet bowl area when showering. Just a note, the air in the room is a bit stale would be good if there's room freshner. Staff very friendly and helpful.
Connie, sg1 night romance trip
Very good 8.0
room was okay. was upgraded, room had an extra bed. would have preferred a smaller room.
sg2 night trip
Exceptional 10.0
Booked Cabin Room for 4 room they upgrade all the room to Deluxe, but 2 of the room not ready when we check in.
sg1 night family trip
Good 6.0
The bedsheet was not changed and smells pee.
sg1 night trip with friends
Very good 8.0
Worth for stay family
Worth for family stay Good breakfast Room size was very good
Manikandesh, sg2 night family trip
Exceptional 10.0
Good staff and service
Good stay
sg1 night trip
Very good 8.0
sg1 night trip
Good 6.0
sg2 night family trip
Exceptional 10.0
sg2 night trip

Pacific Palace Hotel