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Best Western Papilio Hotel

Photo gallery for Best Western Papilio Hotel

Outdoor pool
Building design
In-room safe, desk, laptop workspace, iron/ironing board
View from room

Overview of Best Western Papilio Hotel

Best Western Papilio Hotel

3.5 star property
3.5-star hotel in Surabaya with outdoor pool and restaurant

8.4/10 Very good

45 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is S$31
Price available on 16/04/2023
Jalan A Yani No 176-178, Surabaya, 60235

Guests rated this location 7.4/10 - Good

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Free babysitting
  • Fitness centre
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Area shuttle
  • 24-hour front desk
  • Air conditioning
For families
  • Babysitting (free)
  • Children's pool
  • Rollaway/extra beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 26 min drive

Getting around

  • Surabaya (SUB-Juanda) - 11 min drive
  • Surabaya Gubeng Station - 8 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Tandes Station - 18 min drive
  • Jemursari Station - 5 min walk
  • Kertomenanggal Station - 13 min walk
  • Margorejo Station - 26 min walk
  • Area shuttle (surcharge)


  • Ayam Bakar Primarasa - 6 min walk
  • Bebek Sinjay - 8 min walk
  • Holland Martabak Terang Bulan - 6 min walk
  • Primarasa - 12 min walk
  • Mie Remaja, Ahmad Yani - 6 min walk

About this property

Best Western Papilio Hotel

When visiting Surabaya, Best Western Papilio Hotel is a great choice to consider. After a workout at the fitness centre, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at the bar/lounge. An outdoor pool and a children's pool are offered, and in-room conveniences include washers/dryers and fridges. Fellow travellers like the comfortable beds and overall comfort. The property is only a short walk to public transportation: Jemursari Station is 5 minutes and Kertomenanggal Station is 13 minutes.


English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 226 rooms
  • Arranged over 36 floors


  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17


  • No cots (infant beds)
  • Free babysitting


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking
  • Free on-site valet parking


  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children's pool
  • Free babysitting

Working away

  • Business centre


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop


  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness centre
  • An outdoor pool


  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible public bathroom
  • Wheelchairs available on site
  • Well-lit path to entrance


  • English
  • Indonesian

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Alarm clock
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • Paper towels


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for IDR 350000.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.


<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel
Best Western Papilio Surabaya
Best Western Papilio
BEST WESTERN Papilio Hotel Surabaya, Java
Best Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel
Best Western Papilio Hotel Surabaya
Best Western Papilio Hotel Hotel Surabaya

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Best Western Papilio Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Best Western Papilio Hotel?
As of 26 March 2023, prices found for a 1-night stay for 2 adults at Best Western Papilio Hotel on 16 April 2023 start from S$31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Best Western Papilio Hotel?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Best Western Papilio Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Best Western Papilio Hotel?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Best Western Papilio Hotel?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Best Western Papilio Hotel and nearby?
Best Western Papilio Hotel has an outdoor pool and a fitness centre.
Are there restaurants at or near Best Western Papilio Hotel?
Yes, there's an on-site restaurant.
What's the area around Best Western Papilio Hotel like?
Best Western Papilio Hotel is in the heart of Surabaya, a short 5-minute walk from Jemursari Station and 12 minutes' walk from Universitas Islam Negeri Sunan Ampel Surabaya.



Very good




Staff & service




Property conditions & facilities


10/10 Exceptional

Ashfaq, 1-night trip
Verified guest review

8/10 Very good

pleasant stay
overall it was pleasant stay, super responsive customer service and room service.clean place and so many amenities nearby, easy access to airport too. thanks
2-night family trip
Verified guest review

10/10 Exceptional

Siti Zulaikha, 3-night trip with friends
Verified guest review

8/10 Very good

pros : Good breakfast Comfortable bed Friendly staff cons: toilet can b cleaner no shuttle service to nearby places
Diya, 4-night trip with friends
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

10/10 Exceptional

No Alcoholic beverages on the entire property! A bit frustrated when tje 2 aeras are called "Lounges"!
2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This is a great hotel! will come and visit again next time. Food were amazing and cleanliness is AWESOME! Keep it up Best Western. The only complain that I have is the "ELEVATOR" you should have more for a 36 floors building
Robert Tjipto, 2-night romance trip
Verified guest review

8/10 Very good

While the website says they have an airport shuttle, be sure to see the small print as it’s an added charge and has to be booked in advance. Other than that it was a clean, comfortable hotel close to the airport. We did not make use of additional amenities as we were just on a quick layover.
Charles, 1-night romance trip
Verified guest review

10/10 Exceptional

pervaiz, 3-night trip
Verified guest review

10/10 Exceptional

Good Hotel
Nice and comfortable room with friendly front desk staff. Surely will stay again on my next trip.
CHEE KIONG, 1-night business trip
Verified guest review