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Keraton at The Plaza, The Unbound Collection by Hyatt

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Plaza Indonesia

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Keraton at The Plaza, The Unbound Collection by Hyatt

Interior
Indoor pool, outdoor pool, pool loungers
Exterior
Indoor pool, outdoor pool, pool loungers
Aerial view

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Connecting rooms available
    Connecting rooms available
  • Childcare
    Childcare
  • Free breakfast
    Free breakfast
  • Free parking
    Free parking
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Free shopping centre shuttle
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
  • 2 coffee shops/cafes
  • Babysitting
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting services
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 3 of 3 rooms

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 5
  • 1 King Bed

Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Corner

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Sleeps 5
  • 1 King Bed
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About the area

Map
Jl MH Thamrin Kav 15, Menteng, Greater Jakarta, Jakarta, 10350

What's nearby

  • Plaza Indonesia - 5 min walk - 0.5 km
  • Grand Indonesia - 6 min walk - 0.5 km
  • Bundaran HI - 6 min walk - 0.6 km
  • Thamrin City Shopping Mall - 7 min walk - 0.7 km
  • Sarinah Mall - 13 min walk - 1.1 km

Getting around

  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 37 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 49 min drive
  • BNI City Station - 13 min walk
  • Jakarta Sudirman Station - 15 min walk
  • Jakarta Karet Station - 21 min walk
  • Bundaran HI MRT Station - 8 min walk
  • Dukuh Atas MRT Station - 13 min walk
  • Stasiun MRT - Setiabudi - 25 min walk
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • ‪Altitude The Plaza - ‬8 min walk
  • ‪Sate Khas Senayan - ‬8 min walk
  • ‪Wee Nam Kee Chicken Rice - ‬8 min walk
  • ‪AMKC Atelier - ‬8 min walk
  • ‪Soup Restaurant - ‬1 min walk

About this property

Keraton at The Plaza, The Unbound Collection by Hyatt

Keraton at The Plaza, The Unbound Collection by Hyatt offers a great location, putting you within a short 10-minute walk of Plaza Indonesia and Grand Indonesia. Guests can visit the spa to be pampered with deep-tissue massages, facials or body scrubs, and Bengawan, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a bar/lounge. Public transportation is only a short walk: Bundaran HI MRT Station is 8 minutes and Dukuh Atas MRT Station is 13 minutes.

Languages

English, Indonesian

At a glance

Hotel size

  • 138 rooms
  • Arranged over 51 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • If you arrive at the property after hours, you'll need to check in at an alternative location: [Kebon Kacang gates]
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 150000 per night)
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free shopping centre shuttle

Other information

  • Designated smoking areas
  • No alcohol allowed on site

Property amenities

Food and drink

  • Free breakfast available each morning
  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

What to do

  • Fitness classes
  • Shopping
  • Access to nearby indoor pool
  • Access to nearby health club

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2012
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Portable bath seats
  • Lowered plug sockets in bathroom
  • Height-adjustable showerheads
  • Grab bar in bath
  • Roll-in shower
  • Accessible bath
  • Lever door handles

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 42-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Bengawan – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, brunch, dinner and light fare. Guests can enjoy drinks at the bar.
Keraton Lounge – Overlooking the garden, this lobby lounge specialises in international cuisine and serves breakfast, lunch, dinner and light fare. Open daily.

Fees & policies

Refundable deposits

  • Deposit: IDR 1000000 per night

Optional extras

  • Airport shuttle service is offered for an extra charge of IDR 440000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 850000.0 per night
  • Airport shuttle service for children up to age 15 costs IDR 440000 (one-way)
  • Guests must contact this property in advance to reserve rollaway/extra beds

Parking

  • Valet parking costs IDR 150000 per night

Pool, spa, & gym (if applicable)

  • Guests under 3 years old are not allowed in the health club or fitness facility, while guests under 11 years old are only allowed in the swimming pool, fitness facility and hot tub with adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Keraton
Keraton Luxury Collection
Keraton Luxury Collection Hotel
Keraton Plaza Luxury Collection Hotel Jakarta
Keraton Plaza Luxury Collection Jakarta
Keraton Plaza Luxury Collection Hotel
Keraton Plaza Luxury Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton Plaza Collection
Keraton at The Plaza a Luxury Collection Hotel Jakarta
Keraton at The Plaza, The Unbound Collection by Hyatt Hotel
Keraton at The Plaza, The Unbound Collection by Hyatt Jakarta

Frequently asked questions

Is there a pool at Keraton at The Plaza, The Unbound Collection by Hyatt?
Yes, there's an indoor pool and an outdoor pool.
Are pets allowed at Keraton at The Plaza, The Unbound Collection by Hyatt?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Keraton at The Plaza, The Unbound Collection by Hyatt?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Keraton at The Plaza, The Unbound Collection by Hyatt?
Yes, an airport shuttle is available. The charge is IDR 440000 per vehicle one-way.
What are the check-in and check-out times at Keraton at The Plaza, The Unbound Collection by Hyatt?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Keraton at The Plaza, The Unbound Collection by Hyatt and nearby?
On-site recreation at Keraton at The Plaza, The Unbound Collection by Hyatt includes fitness classes. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Keraton at The Plaza, The Unbound Collection by Hyatt also has a sauna and a steam room, as well as access to a nearby health club.
Are there restaurants at or near Keraton at The Plaza, The Unbound Collection by Hyatt?
Yes, there are 2 on-site restaurants, featuring international cuisine and garden views.
Does Keraton at The Plaza, The Unbound Collection by Hyatt have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Keraton at The Plaza, The Unbound Collection by Hyatt like?
Keraton at The Plaza, The Unbound Collection by Hyatt is in Central Jakarta, a short 8-minute walk from Bundaran HI MRT Station and 5 minutes' walk from Plaza Indonesia.

Keraton at The Plaza, The Unbound Collection by Hyatt Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Exceptional

👍👍👍
Very recommended place to stay.. both business and leisure since connected to the nice shopping mall👍
Theresia Olianawati, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, spacious rooms and great service. Direct access to Plaza Indonesia too! Will stay here again
Maria, 2-night family trip
Verified Expedia guest review

8/10 Very good

Good but needs improvements in room ergonomics.
The hotel was well maintained and the stuff very friendly and helpful. The room quality was good, but the functionality and ergonomics very very poor. For example no closet, but only a bar to hang the clothes and space for the luggage underneath. No lighting at all on this space and it was impossible to See and find things inside the luggage. Many issues also with lighting in the bathroom.
Minas, 2-night trip
Verified Hotels.com guest review

2/10 Poor

thomas, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Vincent Chew Meng, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Good, but not good enough
First of all let’s talk about he positives. The hotel is really beautiful, the room (I had a corner suite) is spectacular and the location is terrific. But this wasn’t a perfect stay. There was an issue with the booking that wasn’t resolved until the next day. No guest should be waiting overnight for resolution to an issue (that was clearly their problem) and the staff were very quick to blame my ignorance for the issue, which wasn’t the case at all. Also, the food is average. It’s almost universally tasteless (lack of seasoning) and the meat they use isn’t the best. It’s a good hotel, but I wouldn’t return. There are better in Jakarta.
James, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wai Ching Josephine, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

cecilia, 2-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

10/10 Exceptional

TAKUYA, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

kevin, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

One of the more luxurious hotels in Central Jakarta. Nice location. Superb Breakfast. Great staff. The only downfall was our phone in the room was not working even after we notified staff and the engineer came and repaired it. It still have to be repaired again. However great hotel
BKA, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great service, we enjoyed the stay. Neat room, breakfast was great, nice staff
Manny, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing Hotel
Parwanto, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

The renovations should not be during working hours
The hotel is quite luxury😍. The staffs are very friendly . Polite. Good services . My family members are very happy . And I will stay there again✔️
Katharine, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jennifer, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

I only stay for 1 night for out Anniversary, 1st the gave us room facing the construction so later on i ask them if it possible to change room, and they move us to a better view room..with the help of the manager Mr. Alan (if i’m not mistaken). Our butler ms. Ruri also help me made a reservation for our dinner, and when they found out i’m on my wedding anniversary.. they also gave us a small tiramisu cake to the room..and the breakfast was superb, they also have a la carte menu for us to order beside the buffet, the menu it self different from what we have on buffet.. my husband had a lobster benedict for breakfast and it was so delicious made by chef candra.. we also serve by the helpful mr shekyu that made our breakfast very enjoyable.. fells like we have our own butler ... definitely will be back again.. with the kids .. thank You Hotel Keraton.. keep up the good work
Juta, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Good Location. Staff were all very fast, helpful, and courteous. Toiletries by Byredo was great. There's a Bose sound system in the room which can go pretty loud. TV quality was not very good though.
Ben, 2-night trip
Verified Expedia guest review

2/10 Poor

Had to change room 3 times, once the airconditioning not working otger included noise and mosquitos inside the room. Not acceptable for a 5 star.
6-night business trip
Verified Expedia guest review

8/10 Very good

100% POSITIVE
All the staff are extremely friendly and helpful. From Room service, check-in/out, Breakfast and Spa, I really have no complaints at all and strongly recommend you to stay in this hotel. Just an improvement: the bathroom's floor is wet very easily because of the shower, so be careful.
Alexandre, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel at a very strategic location. Hotel staff surprised us with a wedding anniversary cake.
Abd, 3-night trip
Verified Expedia guest review