2/10 Poor
2 June 2023
Deceptive listing and business practices
I use Hotels.com for my constantly travels and have book hundreds of rooms/nights in Taipei. This is the first hotel that really really angered me because of their deceptive listing and poor service. Nothing went right with my stay.
1) Room does not look like the picture - not even close. When I raised the issue with the staff, they told me they have multiple room types of Standard Double Room, so they show the best on the listing, while give the worst at arrival. I had to make a huge fuss in order for them to honor my booking and give me the room that was shown on Hotels.com listing.
2) Laundry room does not look like the listing picture.
I booked here partly because I need to freshen up my laundry on a long business trip. The actual laundry barely has 1 old style top-load washer and 1 dryer, multiple and more advanced machines depicted in their photos. The single washer us constantly in use, so I couldn't even do a simple load of clothes.
3) Stairs and steps EVERYWHERE! It's like someone designed the hotel to maximize the likelihood of guests tripping and falling. Street to front door landing has steps. Front door has yet another step into lobby. Lobby to elevator has steps. Once out of the elevator, they use high resistant carpet so you can't wheel your luggage easily. Even the bathroom has steps.
4) Non-working internet and staff has no solution and no apologies. Internet didn't worked at all during my entire stay and I couldn't do any work at all!
William
William, 1-night business trip
Verified Hotels.com guest review
