2/10 Poor
17 July 2023
Family Terrible experience at the Novotel Tunis
I booked for the first time at Novotel Tunisia and Paid £145 around 540 Tunisia dinner for one night sent an e mail To request a room suitable for a family of 2 adults and two children.
They emailed me back and confirmed that a suitable room is booked for us and will have a spare bed for the second child.
When we arrived at the room it was terrible experience when we found that the room was so small for the price I’ve paid.
The sofa bed was so small and filthy the maters was full of stains and the fridge was not working so we couldn’t cool down the water and drinks
Also the main bedding had a bad smell
I’ve meet some other guests at the hotel and they told me they were paying 100 Tunisian money a night.
I felt we were ripped off
So I spoke to the manager in the morning and he promised to speak to the general manager regarding a discount and a refund and will call me and e mail me the next day.
One week later today I am still waiting for his e mail.
This was my first and last time at the Novotel Tunis
I wouldn’t recommend it especially at that value there are plenty of other cheaper and better accommodation in Tunis
Muammar
Muammar, 1-night family trip
Verified Hotels.com guest review