All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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The Palm at Playa

4 stars
8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Mexico, ‏‎800 1205131 (Singapore Toll Free) +1-817-524-0058 (From abroad)
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Playa del Carmen hotel near the beach with free breakfast

Fifth Avenue stroll

Located in the center of town, The Palm at Playa is a 1-minute walk to Fifth Avenue's pedestrian strip of shops, restaurants, and some of the area's best nightlife. You're a 3-minute walk to the city's main beach, a stretch of white sand set against turquoise waters.

Ferry to Cozumel

A 10-minute walk takes you to the ferry terminal, where you can embark on a 45-minute boat ride to Cozumel Island and explore Mayan ruins. You can also stroll for a couple of minutes to relax in 28 de Julio Park, or walk 3 minutes past the park to quaint Señora del Carmen church.

Free breakfast and yoga

You can begin your morning with a free yoga class on the beach or fitness center workout, followed by breakfast at the expansive free buffet. To relax, you can soak in the outdoor pool or hot tub on the terrace - or book a massage treatment.

Free WiFi and cable TV

The Palm's 69 air-conditioned guestrooms include coffeemakers, and you can listen to tunes on iPod® docking stations. You can get online with free WiFi to check emails, flip through cable channels on a flat-screen TV, and store valuables in the safe.
Excellent4.5 / 5
  • The staff was nice and very helpful and friendly. It was a great stayJul 13, 2015
  • We stayed at the Palm for 4 nights as part of our vacation on the Bed and Breakfast rate…Jul 8, 2015
See all 255 Hotels.com reviews
From 398 reviewsTripAdvisor Traveller Rating

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Hotel Info: ‎800 1205131‎

from S$198
  • Deluxe Room, 1 Bedroom
  • Deluxe Room, 2 Bedrooms
  • Standard Room, 1 King Bed
  • Loft, 1 King Bed

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Children (14 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed (service dogs only)

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available on request) *

  • Cruise terminal shuttle *

  • Ferry terminal shuttle *

Parking

  • Free self parking (limited)

  • Accessible parking

Offsite

  • Area shuttle *

  • Theme park shuttle *

Other information

  • Smoke-free property

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 5.00 per accommodation, per night

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in the lobby
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • 24-hour business center
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 3
  • Year Built 2012
  • Elevator/lift
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace
Accessibility
  • Disabled parking
  • Accessible path of travel

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Aroma Cilantro - This theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Roof Club - This poolside rooftop bar serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Recreation

On Site

  • Fitness facilities
  • Spa tub
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Awards and affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, and transgender (LGBT) guests.

The Palm at Playa’s small print

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 5.00 per accommodation, per night

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

The Palm at Playa

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