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1 room, 2 adults
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The Palm at Playa

4 stars
8th Street between 5th and 10th AvenuePlaya del CarmenQROO77710Mexico
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Excellent4.5 / 5
Cleanliness
Clean
Bar and Beverages
Bar is awesome
Breakfast
Tasty breakfast
Wellness Area
Poor wellness & sports facilities
286See all 286 Hotels.com reviews
From 894 reviewsTripAdvisor Traveller Rating

The Palm at Playa

from S$188
  • Deluxe Room, 2 Bedrooms
  • Deluxe Room, 1 Bedroom
  • Loft, 1 King Bed
  • Palm Room

At a glance

Key facts

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available on request) *

  • Ferry terminal shuttle *

Parking

  • Free self parking (limited)

Offsite

  • Area shuttle *

Other information

  • Caters to adults only

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Free cooked-to-order breakfast daily
  • Restaurant
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • Room service (during limited hours)
  • Free reception
Things to do
  • Beach sun loungers
  • Beach umbrellas
  • Outdoor pool
  • Swim-up bar
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Skydiving nearby
  • Beach towels
  • Pool sun loungers
  • Spa tub
  • Pool umbrellas
Working away
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built 2012
  • Elevator/lift
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Individually decorated
  • Individually furnished
Freshen up
  • Partially open bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
  • IPod docking station
Stay connected
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Dining

Aroma Cilantro - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required. Open daily.

Roof Club - This poolside rooftop bar specializes in Mexican cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

The Palm at Playa’s small print

Also known as

  • Palm Hotel Playa
  • Palm Playa
  • Playa Palm
  • The Palm At Playa Riviera Maya/Playa Del Carmen, Mexico

Policies

Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the office using the information on the reservation confirmation received after booking.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

  • Resort fee: USD 5.00 per accommodation, per night

Optional extras

Airport shuttle service is offered for an extra charge of USD 150 per room (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.5 /5 from 286 reviews

The Palm at Playa
Outstanding5.0 / 5
top notch hotel in playa!!
excellent value. rooftop pool and bar is beautiful. room was a little loud at night from bar across street so request inside room and you will be all set. service was outstanding. bathroom is outstanding. had 1 bedroom and it was spacious. location doesnt get any better. highly recommend this hotel!!! been to playa many times and will say this place is the best value there. will definitely be going back!
3 night trip with friends
The Palm at Playa
Outstanding5.0 / 5
The best hotel we stayed in
Wonderful hotel and great service
6 night family trip
The Palm at Playa
Outstanding5.0 / 5
Amazing
Amazing beautiful place. Definitely returning and recommending. Staff was just extremely friendly, welcoming, approachable, and fun!
2 night trip with friends
The Palm at Playa
Excellent4.0 / 5
Good value, some inadequacies for the star rating.
Very nice staff, well trained and friendly! Enjoyed the public spaces and hotel design. Things to know: the rooftop POOL is VERY SMALL, and often crowded-- the photos make it look bigger! WIFI is pretty TERRIBLE everywhere but on the ground floor, we could barely get any in the rooms: this should be improved. Our Deluxe 1 bedroom was a nice size for two people with a nice big bathroom; the only problem is the WATER PRESSURE in the shower was weak, more like a dribble. Loved the local neighborhood on 8th away from Quinta: gorgeous town square and great food when you get away from the tourist crowds. Excellent location near the ferry to Cozumel for diving and other activities, and the windows are well soundproofed! Overall a really nice stay at a good price, but not perfect.
5 night trip with friends
The Palm at Playa
Good3.0 / 5
VERY important to avoid street-side rooms
I intend to provide a full TripAdvisor review, but in the meantime here is the short version. This is a great hotel, the staff are friendly, the rooms are spacious and the location is great for access to the town, beach and otherwise BUT when booking ensure that you are not given a room which is street facing because those rooms are opposite a nightclub which does not shut until 7am every morning. On check-in, we were given a 'free upgrade' to one of these street-side rooms, at first we were so excited at this courteous gesture, only that evening/morning did we realise that we had been conned and we guessed that whomever had originally booked the suite had been given our room instead so that we could suffer the noise of the nightclub. I cannot stress enough that this hotel is great BUT getting a street-side room will ruin your vacation.
5 night romance trip

See all reviews

The Palm at Playa

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