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Grand Mercure Jakarta Kemayoran

Photo gallery for Grand Mercure Jakarta Kemayoran

Lobby sitting area
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Indoor spa tub
Minibar, in-room safe, desk, laptop workspace

Overview of Grand Mercure Jakarta Kemayoran

UNESCO Sustainable Travel Pledge

Grand Mercure Jakarta Kemayoran

4.5-star property
Luxury hotel with full-service spa, connected to a shopping centre, near Jakarta International Expo

8.8/10 Fabulous

334 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Jl H Benyamin Sueb Kav B-6, Superblok Mega Kemayoran, Jakarta, Central Jakarta, 10610

Room options

About this area

What's nearby

  • In Central Jakarta
  • Grand Indonesia Shopping Mall - 30 min drive
  • Taman Mini Indonesia Indah - 50 min drive
  • Pantai Pasir Putih PIK 2 - 44 min drive

Getting around

  • Jakarta (CGK-Soekarno-Hatta Intl.) - 41 min drive
  • Jakarta (HLP-Halim Perdanakusuma Intl.) - 46 min drive
  • Jakarta Sawah Besar Station - 4 min drive
  • Jakarta Kemayoran Station - 18 min walk
  • Jakarta Rajawali Station - 24 min walk
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Ketan Susu Kemayoran - 8 min walk
  • Pempek - 14 min walk
  • Bakmi Gang Kelinci - 3 min drive
  • Bakmi Abun - 4 min drive
  • Bakmi Aliang - 4 min drive

About this property

Grand Mercure Jakarta Kemayoran

Grand Mercure Jakarta Kemayoran offers an airport shuttle (available 24 hours) for IDR 300000 per vehicle one way. Guests can indulge in massages at the spa, and international cuisine is served at Catappa Restaurant, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an indoor pool, an outdoor pool and a poolside bar. The helpful staff and breakfast get good marks from fellow travellers.

Languages

Arabic, Chinese (Mandarin), English, French, Indonesian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 505 rooms
  • Arranged over 27 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 17
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Children

  • No cots (infant beds)
  • Free babysitting

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 35000 per stay)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle
  • Free shopping centre shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Free daily reception
  • 24-hour room service

Travelling with children

  • Children's pool
  • Free local shuttle
  • Free babysitting
  • Children's menu

What to do

  • Karaoke
  • Shopping
  • Pool table

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 2015
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • Arabic
  • Chinese (Mandarin)
  • English
  • French
  • Indonesian
  • Japanese

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

Catappa Restaurant – Overlooking the garden, this restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Plumeria Lounge – Overlooking the garden, this lobby lounge specialises in international cuisine and serves lunch, dinner and light fare. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 165000 for adults and IDR 99825 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 300000 per vehicle (one way)

Parking

  • Valet parking costs IDR 35000 per stay

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Kemayoran Hotel
Grand Mercure Jakarta Kemayoran
Grand Mercure Kemayoran
Grand Mercure Jakarta Kemayoran (opening October 2015)
Mercure Jakarta Kemayoran
Grand Mercure Jakarta Kemayoran Hotel
Grand Mercure Jakarta Kemayoran Jakarta
Grand Mercure Jakarta Kemayoran Hotel Jakarta

Frequently asked questions

Does Grand Mercure Jakarta Kemayoran offer free cancellation for a full refund?
Yes, Grand Mercure Jakarta Kemayoran does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Grand Mercure Jakarta Kemayoran?
As of 1 February 2023, prices found for a 1-night stay for 2 adults at Grand Mercure Jakarta Kemayoran on 23 February 2023 start from S$87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Grand Mercure Jakarta Kemayoran?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Mercure Jakarta Kemayoran?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Grand Mercure Jakarta Kemayoran?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Mercure Jakarta Kemayoran?
Yes, there's free self parking. Motorhome/coach/lorry parking is available.
Is an airport shuttle service offered by Grand Mercure Jakarta Kemayoran?
Yes, an airport shuttle is available. The charge is IDR 300000 per vehicle one way.
What are the check-in and check-out times at Grand Mercure Jakarta Kemayoran?
You can check in starting at 2:00 PM. Check-out time is noon.
What is there to do at Grand Mercure Jakarta Kemayoran and nearby?
Grand Mercure Jakarta Kemayoran has a spa and an outdoor pool, as well as a steam room and a garden.
Are there restaurants at or near Grand Mercure Jakarta Kemayoran?
Yes, Catappa Restaurant offers international cuisine and garden views. Nearby restaurants include Ketan Susu Kemayoran (8-min walk), Pempek (14-min walk) and Bakmi Aliang (2.1 mi).
What's the area around Grand Mercure Jakarta Kemayoran like?
Grand Mercure Jakarta Kemayoran is in Central Jakarta, a short 17-minute walk from Pasar Baru. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

6/10 Good

FOOD IS BAD!
ordered rib-eye steak for dinner. but food was bad (doesn't look like a steak). inside of steak was still cold! gave up eating. overall, food standard is low including breakfast buffet. room is ok. check-in forgot to take my credit card. resulted in unable to bill expenses to my room
TC, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

David, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Chidong, 5-night business trip
Verified Hotels.com guest review

6/10 Good

There were a few challenges. The shower handle was broken. Maintenance came and smoked in a non-smoking room. There was a window light we could not turn off. The buffet items that were empty were not all replenished. The staff was friendly.
Spencer, 1-night romance trip
Verified Expedia guest review

4/10 Fair

NG, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good quality Hotel
Great value for the stay quality. The only down side is that it does not have any shopping malls beside or around within walking distance. Will want to try other hotel if not due to customer location.
Fraser, 4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

MICHAEL VITO, 3-night trip
Verified Expedia guest review

8/10 Very good

Good
Seong Cheong, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Paul, 3-night business trip
Verified Hotels.com guest review

2/10 Poor

Worst service period!
The entire experience from check in and waiting for 45 for the room key while checking in, to room service which takes a little more than an hour. They took deposit of 1.5mil IDR and again insisted every time I ordered food that deposit was not given. To ask for cutlery takes 30 minutes and 3-4 reminders. The staff is either not trained or is terrible with communication. Room cleaning was terrible.
Shruti, 3-night business trip
Verified Hotels.com guest review