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Royal Oak Hotel Spa & Gardens

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View from property
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains
Hypo-allergenic bedding, down duvets, in-room safe, blackout curtains

Overview of Royal Oak Hotel Spa & Gardens

Royal Oak Hotel Spa & Gardens

4.0 star property
4-star hotel with 6 restaurants, near Lake Biwa

8.6/10 Fabulous

342 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Refrigerator
Map
23-1 Kayanoura, Otsu, Shiga-ken, 520-2143

Room options

About this area

What's nearby

  • Heart of Otsu
  • Lake Biwa - 31 min walk
  • Heian Shrine - 35 min drive
  • Yasaka Shrine - 35 min drive
  • Kiyomizu Temple - 33 min drive
  • Kawaramachi - 35 min drive
  • Kyoto University - 43 min drive
  • Nishiki Market - 37 min drive
  • Nijō Castle - 40 min drive
  • Kyoto Imperial Palace - 48 min drive
  • Fushimi Inari Shrine - 37 min drive

Getting around

  • Osaka (ITM-Itami) - 60 min drive
  • Osaka (KIX-Kansai Intl.) - 89 min drive
  • Ishiyama Station - 4 min drive
  • Minami-Kusatsu Station - 6 min drive
  • Seta Station - 25 min walk
  • Free train station pickup
  • Free train station drop-off

Restaurants

  • Coco's - 16 min walk
  • Kura Sushi - 18 min walk
  • Sushiro - 20 min walk
  • La Pietra - 3 min drive
  • Tenkaippin - 4 min drive

About this property

Royal Oak Hotel Spa & Gardens

Royal Oak Hotel Spa & Gardens puts you a short five-minute drive from Lake Biwa. Guests can visit the spa to be pampered with massages, facials or body treatments, and ISHIYAMA, one of 6 restaurants, serves lunch and dinner. Other highlights at this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English, Japanese

At a glance

Hotel size

  • 169 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time starts at 2:00 PM
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (JPY 500 per night)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Free train station shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • 6 restaurants
  • Bar/lounge
  • Coffee shop

Travelling with children

  • Childcare in room (surcharge)
  • Children's menu

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1990
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • An indoor pool
  • Seasonal outdoor pool
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking

Languages

  • English
  • Japanese

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Satellite TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Slippers

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Fridge

More

  • In-room safe

Special features

Spa

ROYAL OAK SPA has 4 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.

Dining

ISHIYAMA – This steakhouse serves lunch and dinner.
Cafe de labbye – This café serves breakfast and light fare.
Belle Recamier – This restaurant specialises in French cuisine and serves lunch and dinner.
FUEN – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available.
KITSUNO – This restaurant specialises in Japanese cuisine and serves lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 2700 per person

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for JPY 6000 per night

Parking

  • Self-parking costs JPY 500 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Royal Oak Hotel Spa & Gardens
Royal Oak Hotel Spa & Gardens Otsu
Royal Oak Spa Gardens
Royal Oak Spa Gardens Otsu
Royal Oak Hotel Spa Gardens Otsu
Royal Oak Hotel Spa Gardens
Royal Oak Spa & Gardens Otsu
Royal Oak Hotel Spa & Gardens Otsu
Royal Oak Hotel Spa & Gardens Hotel
Royal Oak Hotel Spa & Gardens Hotel Otsu

Frequently asked questions

Does Royal Oak Hotel Spa & Gardens offer free cancellation for a full refund?
Yes, Royal Oak Hotel Spa & Gardens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royal Oak Hotel Spa & Gardens?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at Royal Oak Hotel Spa & Gardens?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Royal Oak Hotel Spa & Gardens?
Yes. Self-parking costs JPY 500 per night.
What are the check-in and check-out times at Royal Oak Hotel Spa & Gardens?
You can check in starting at 2:00 PM. Check-out time is 11 AM.
What is there to do at Royal Oak Hotel Spa & Gardens and nearby?
Royal Oak Hotel Spa & Gardens has a spa and an indoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Royal Oak Hotel Spa & Gardens?
Yes, there are 6 on-site restaurants, featuring French cuisine. Nearby restaurants include Tenkaippin (2.1 mi) and Marugame Seimen (2.4 mi).
Does Royal Oak Hotel Spa & Gardens have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Royal Oak Hotel Spa & Gardens like?
Royal Oak Hotel Spa & Gardens is in the heart of Otsu, a short 19-minute walk from Aeon Mall Kusatsu. Travellers recommend the hotel for its quiet location.

Reviews

8.6

Fabulous

8.6/10

Cleanliness

8.5/10

Staff & service

7.5/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Very good

Disappointing for not having the room with a lake view
Kam, 1-night family trip
Verified Expedia guest review

6/10 Good

1) we found the hotel to be too far from Kyoto where we wanted to be everyday 2) we found the room to be disappointingly dirty with unusual amount of dust around the carpet moulding and corners and behind doors. The hotel was outdated and the furniture looked very old with many scars and dents from previous travelers. 3) we had to take an extra train which costs us additional fees to get to Kyoto everyday plus their shuttle to that train was only hourly or you had to pay for a taxi Next time we will stay directly in Kyoto
RoyalOak, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Great service! Bed little hard for the non Japanese. Very spacious room!
Lawrence, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Sherman Kung, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Thomas, 4-night romance trip
Verified Hotels.com guest review

2/10 Poor

I was so incredibly disappointed by this hotel. The photos online must have been from when the hotel first opened. Currently it feels a bit like The Shining when you check in. Not sure if it was way off season but felt like we were the only people staying at the giant hotel and staff was just making repairs. Pool was drained which was one of the reasons we chose the hotel in the first place which isn’t indicated on Expedia. My room was non-smoking but smelled of smoke. The furnishings in the room were from the 1970’s and the walls were damaged. We decided to try the restaurant for good measure and they were all out of the first things we tried to order. Finally we went down to complain about all of these things and the hotel manager was incredibly unhelpful and didn’t take our complaints seriously. We wound up leaving the hotel without a refund. Overall this was a bad experience. I can’t recommend this place less! Buyer beware!
1-night trip with friends
Verified Expedia guest review

2/10 Poor

Decent room bit of a distance from everything.
Decent location. Bit of a distance from everywhere so unless you have a car it might be a bit of a difficult time navigating. Extremely upset that the hotel makes no attempt to advise you of pricing for cleaning your clothes. Be warned. Cost 4000 yen to have 2 pairs of jeans 3 shirts and 2 socks cleaned. Questioned it but was shrugged off by staff. Room was huge and really comfy however. Won’t be staying again due to staff uncooperative with washing querie.
Joey Durston, 3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Comfortable stay, but overpriced meals
We really enjoyed our stay at this hotel. Our room was very spacious and comfortable, and the staff were friendly. However, we thought that both the restaurants and the breakfast were overpriced considering the location and the hotel style.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Good view, clean and big room. Nice people. Good bus.
John, 1-night trip
Verified Expedia guest review