Royal Oak Hotel Spa & Gardens puts you a short five-minute drive from Lake Biwa. Guests can visit the spa to be pampered with massages, facials or body treatments, and ISHIYAMA, one of 6 restaurants, serves lunch and dinner. Other highlights at this upmarket hotel include an indoor pool, a bar/lounge and a fitness centre. The helpful staff and overall property condition get good marks from fellow travellers.
Languages
English, Japanese
At a glance
Hotel size
169 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in time starts at 2:00 PM
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
Babysitting*
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired Internet access in rooms
Parking
On-site self-parking (JPY 500 per night)
Wheelchair-accessible parking on site
Height restrictions apply for on-site parking
Transfers
Free train station shuttle
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7 AM–10 AM
6 restaurants
Bar/lounge
Coffee shop
Travelling with children
Childcare in room (surcharge)
Children's menu
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Facilities
1 building/tower
Built in 1990
Safe-deposit box at front desk
Garden
Fitness centre
An indoor pool
Seasonal outdoor pool
Full-service spa
Sauna
Accessibility
Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Wheelchair-accessible parking
Languages
English
Japanese
Room amenities
Be entertained
32-inch flat-screen TV
Satellite TV channels
Films for purchase
Home comfort
Air conditioning (climate-controlled)
Slippers
Sleep well
Hypo-allergenic bedding
Down duvet
Blackout curtains
What to enjoy
In-room massage
Freshen up
Private bathroom
Deep-soaking bath
Separate bath and shower
Rainfall shower heads
Bidet
Free toiletries
Hairdryer
Stay connected
Free WiFi and wired Internet
Phone
Food and drink
Fridge
More
In-room safe
Special features
Spa
ROYAL OAK SPA has 4 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.
Dining
ISHIYAMA – This steakhouse serves lunch and dinner.
Cafe de labbye – This café serves breakfast and light fare.
Belle Recamier – This restaurant specialises in French cuisine and serves lunch and dinner.
FUEN – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available.
KITSUNO – This restaurant specialises in Japanese cuisine and serves lunch and dinner. A children's menu is available.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 2700 per person
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for JPY 6000 per night
Parking
Self-parking costs JPY 500 per night
Parking height restrictions apply
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility or hot tub
Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
<p>The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. </p> <p>This property accepts credit cards. Cash is not accepted.</p>
Also known as
Royal Oak Hotel Spa & Gardens
Royal Oak Hotel Spa & Gardens Otsu
Royal Oak Spa Gardens
Royal Oak Spa Gardens Otsu
Royal Oak Hotel Spa Gardens Otsu
Royal Oak Hotel Spa Gardens
Royal Oak Spa & Gardens Otsu
Royal Oak Hotel Spa & Gardens Otsu
Royal Oak Hotel Spa & Gardens Hotel
Royal Oak Hotel Spa & Gardens Hotel Otsu
Frequently asked questions
Does Royal Oak Hotel Spa & Gardens offer free cancellation for a full refund?
Yes, Royal Oak Hotel Spa & Gardens does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Royal Oak Hotel Spa & Gardens?
Yes, there's an indoor pool and a seasonal outdoor pool.
Are pets allowed at Royal Oak Hotel Spa & Gardens?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Royal Oak Hotel Spa & Gardens?
Yes. Self-parking costs JPY 500 per night.
What are the check-in and check-out times at Royal Oak Hotel Spa & Gardens?
You can check in starting at 2:00 PM. Check-out time is 11 AM.
What is there to do at Royal Oak Hotel Spa & Gardens and nearby?
Royal Oak Hotel Spa & Gardens has a spa and an indoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near Royal Oak Hotel Spa & Gardens?
Yes, there are 6 on-site restaurants, featuring French cuisine. Nearby restaurants include Tenkaippin (2.1 mi) and Marugame Seimen (2.4 mi).
Does Royal Oak Hotel Spa & Gardens have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Royal Oak Hotel Spa & Gardens like?
Royal Oak Hotel Spa & Gardens is in the heart of Otsu, a short 19-minute walk from Aeon Mall Kusatsu. Travellers recommend the hotel for its quiet location.
Reviews
8.6
Fabulous
We verify reviews to ensure the traveller booked with Expedia Group. Travellers may receive a savings voucher when they submit a review. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window
8.6/10
Cleanliness
8.5/10
Staff & service
7.5/10
Amenities
8.2/10
Property conditions & facilities
Reviews
8/10 Very good
31 December 2019
Disappointing for not having the room with a lake view
Kam
Kam, 1-night family trip
Verified Expedia guest review
6/10 Good
28 November 2019
1) we found the hotel to be too far from Kyoto where we wanted to be everyday
2) we found the room to be disappointingly dirty with unusual amount of dust around the carpet moulding and corners and behind doors. The hotel was outdated and the furniture looked very old with many scars and dents from previous travelers.
3) we had to take an extra train which costs us additional fees to get to Kyoto everyday plus their shuttle to that train was only hourly
or you had to pay for a taxi
Next time we will stay directly in Kyoto
RoyalOak
RoyalOak, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
13 November 2019
Great service! Bed little hard for the non Japanese. Very spacious room!
Lawrence
Lawrence, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
29 July 2019
Sherman Kung
Sherman Kung, 1-night trip with friends
Verified Hotels.com guest review
6/10 Good
15 June 2019
Thomas
Thomas, 4-night romance trip
Verified Hotels.com guest review
2/10 Poor
31 May 2019
I was so incredibly disappointed by this hotel. The photos online must have been from when the hotel first opened. Currently it feels a bit like The Shining when you check in. Not sure if it was way off season but felt like we were the only people staying at the giant hotel and staff was just making repairs. Pool was drained which was one of the reasons we chose the hotel in the first place which isn’t indicated on Expedia. My room was non-smoking but smelled of smoke. The furnishings in the room were from the 1970’s and the walls were damaged. We decided to try the restaurant for good measure and they were all out of the first things we tried to order. Finally we went down to complain about all of these things and the hotel manager was incredibly unhelpful and didn’t take our complaints seriously. We wound up leaving the hotel without a refund. Overall this was a bad experience. I can’t recommend this place less! Buyer beware!
Verified traveller
1-night trip with friends
Verified Expedia guest review
2/10 Poor
31 January 2019
Decent room bit of a distance from everything.
Decent location. Bit of a distance from everywhere so unless you have a car it might be a bit of a difficult time navigating. Extremely upset that the hotel makes no attempt to advise you of pricing for cleaning your clothes. Be warned. Cost 4000 yen to have 2 pairs of jeans 3 shirts and 2 socks cleaned. Questioned it but was shrugged off by staff. Room was huge and really comfy however. Won’t be staying again due to staff uncooperative with washing querie.
Joey Durston
Joey Durston, 3-night romance trip
Verified Hotels.com guest review
8/10 Very good
19 December 2018
Comfortable stay, but overpriced meals
We really enjoyed our stay at this hotel. Our room was very spacious and comfortable, and the staff were friendly. However, we thought that both the restaurants and the breakfast were overpriced considering the location and the hotel style.
Verified traveller
1-night family trip
Verified Hotels.com guest review
8/10 Very good
29 October 2018
Verified traveller
2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
1 October 2018
Good view, clean and big room. Nice people. Good bus.
