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Lucky Star Hotel

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Front of property
Superior Room | Desk, free WiFi
Superior Room | Desk, free WiFi
Superior Room | Desk, free WiFi
Superior Room | Desk, free WiFi

Overview of Lucky Star Hotel

Lucky Star Hotel

3.0 star property
3-star hotel in Tuol Kouk

6.2/10 Good

63 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Bathtub
  • Spa
The price is S$21
Price available on 30/01/2023
Map
#14, Street 336, Sangkat Phsar Deumkor, Khan Toul Kork, Phnom Penh, 855

Room options

About this area

What's nearby

  • In Tuol Kouk
  • Royal Palace - 12 min drive
  • Riverside - 13 min drive

Getting around

  • Phnom Penh (PNH-Phnom Penh Intl.) - 28 min drive
  • Phnom Penh Railway Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • Norry Cafe - 3 min walk
  • Tous Les Jours - 4 min walk
  • Olympic Khmer Thai Restaurant - 6 min walk
  • Hana Buffet BBQ&Soup - 6 min walk
  • Sou Sou Suki Soup - 7 min walk

About this property

Lucky Star Hotel

Lucky Star Hotel offers an airport shuttle (available on request) for USD 10 per vehicle one way. Guests will have free perks such as WiFi, valet parking and self-parking.

Languages

Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 60 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 7:00 AM until 11:30 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle (available on request)*

Off-site

  • Area shuttle within 5 km*

Property amenities

Food and drink

  • Room service

Travelling with children

  • Children stay for free (see details)
  • Local/corner shop

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 1998
  • Spa services

Accessibility

  • Lift

Languages

  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • 21-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Slippers

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 10 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Policies

Only registered guests are allowed in the guestrooms.

This property accepts credit cards.

Also known as

Lucky Star Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Phnom Penh
Lucky Star Hotel Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Hotel Hotel Phnom Penh

Frequently asked questions

Does Lucky Star Hotel offer free cancellation for a full refund?
Yes, Lucky Star Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Lucky Star Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Lucky Star Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Lucky Star Hotel?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Lucky Star Hotel?
Yes, an airport shuttle is available. The charge is USD 10 per vehicle one way.
What are the check-in and check-out times at Lucky Star Hotel?
You can check in from 7:00 AM - 11:30 PM. Check-out time is noon.
Is there an on-site casino at Lucky Star Hotel?
No, this hotel doesn't have a casino, but NagaWorld Casino (11-min drive) is nearby.
What is there to do at Lucky Star Hotel and nearby?
Lucky Star Hotel has spa services.
Are there restaurants at or near Lucky Star Hotel?
Yes. Nearby restaurants include Norry Cafe (3-min walk), Tous Les Jours (4-min walk) and Olympic Khmer Thai Restaurant (6-min walk).
What's the area around Lucky Star Hotel like?
Lucky Star Hotel is a short 18-minute walk from Orussey Market and 5 minutes' walk from City Mall.

Reviews

6.2

Good

6.1/10

Cleanliness

6.5/10

Staff & service

6.7/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Fair

Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
Serena, 1-night family trip
Verified Expedia guest review

4/10 Fair

George, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Worst Hotel EVER!
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay. The main issues were as follows: - Rooms are absolutely filthy (please see photos that speak for themselves!) - The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers. - Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude! - Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms. Overall, a very disappointing stay.
Vincent, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent. Nice place. Recommend highly. Will visit again
24-night trip
Verified Expedia guest review

8/10 Very good

No shuttle pickup from/to airport
Hotel does not provide shuttle service from/to the airport contrary to what is stated in the info page of Hotels.com
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
Randall, 4-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

8/10 Very good

Need better maintenance
Not well maintenance hotel
Paul, 2-night business trip
Verified Hotels.com guest review

6/10 Good

They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Rudy, 8-night trip
Verified Wotif guest review

8/10 Very good

Hulda Thorunn Ottesen, 1-night trip with friends
Verified Hotels.com guest review