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Borough Arms Hotel

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Deluxe Suite | Iron/ironing board, free WiFi, bed sheets
Breakfast, lunch, dinner served; British cuisine
Deluxe Suite | Bathroom | Free toiletries, hair dryer, towels
Pub

Overview of Borough Arms Hotel

Borough Arms Hotel

3.0 star property
3-star hotel in Newcastle-Under-Lyme with restaurant and bar/lounge
7.6 out of 10 Good
7.6/10 Good

152 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Restaurant
  • Bar
  • Laundry facilities
  • 24/7 front desk
Map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Room service
  • 24-hour front desk
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Wedding services
  • Free newspapers in the lobby
  • Luggage storage
  • Tour/ticket assistance
For families
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Bath or shower
  • LCD TV

Room options

About this area

What's nearby

  • Trentham Gardens - 9 min drive
  • Peak District National Park - 28 min drive

Getting around

  • Manchester Airport (MAN) - 37 min drive
  • Longport Station - 5 min drive
  • Stoke-On-Trent Station - 13 min drive
  • Crewe Station - 14 min drive

Restaurants

  • Sainsbury's Cafe - 13 min walk
  • The Shed - 3 min drive
  • KFC - 11 min walk
  • The Hopwater Cellar - 18 min walk
  • Milehouse Fishbar - 7 min walk
Map

About this property

Borough Arms Hotel

When visiting Newcastle-Under-Lyme, Borough Arms Hotel is a great choice to consider. The pub is a great place to grab a drink, and guests looking for a bite to eat can visit Ostler Restaurant, which serves British cuisine and is open for breakfast, lunch and dinner. Fellow travellers say good things about the helpful staff and location.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 40 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 4:00 AM
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) on weekend mornings 8:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services

Facilities

  • 2 buildings/towers
  • Built in 1783
  • Safe-deposit box at front desk
  • Banquet hall

Accessibility

  • In-room accessibility (selected rooms)
  • Wheelchair-accessible registration desk
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • LCD television

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Mobile key entry

Special features

Dining

Ostler Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Gladstone Lounge Bar – This pub only serves lunch. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 8.50 per person
  • Late check-out can be arranged for an extra charge (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Frequently asked questions

Does Borough Arms Hotel offer free cancellation for a full refund?
Yes, Borough Arms Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Borough Arms Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Borough Arms Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Borough Arms Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Borough Arms Hotel?
You can check in from 2:00 PM - 4:00 AM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.
Are there restaurants at or near Borough Arms Hotel?
Yes, Ostler Restaurant offers British cuisine.

Reviews

7.6

Good

7.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

6.7/10

Property conditions & facilities

7.1/10

Eco-friendliness

Reviews

8/10 Very good

Mariusz, 3-night trip
Verified Hotels.com guest review

6/10 Good

Vanessa, 1-night trip
Verified Hotels.com guest review

8/10 Very good

good value
Good value for money if you just need somewhere to stay for a short stay - excellent staff
Brendan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Farah, 1-night trip
Verified Hotels.com guest review

6/10 Good

Check in was fine, but I was placed across the car park into the annex building. The room was clean but a little dated, also I had booked a double room but given a twin. The walls in the annex building must be quite thin as the person next door kept me awake for an hour talking on the phone at two o’clock in the morning. I won’t be staying here again.
Damian, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Craig, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ahmad Ardashier, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Keith, 1-night trip
Verified Expedia guest review

10/10 Exceptional

vincenzo, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Marion, 3-night trip
Verified Hotels.com guest review