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Resorts World Genting - Resort Hotel

3.0 star property
Hotel with casino, connected to the convention centre, near Genting SkyWorlds Theme Park

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Resorts World Genting - Resort Hotel

Photo gallery for Resorts World Genting - Resort Hotel

Property grounds
Interior
Bathroom
Shopping centre
Shopping centre

Overview of Resorts World Genting - Resort Hotel

6.4 out of 10 Good
6.4/10 Good

Property highlights

  • Spa
  • Parking available
  • Restaurant
  • Gym
  • Laundry facilities
  • 24/7 front desk
Map
Genting Highlands,Genting Highlands, Genting Highlands, Pahang, 69000
Main amenities
  • Daily housekeeping
  • Casino
  • 2 restaurants
  • Breakfast available
  • Fitness centre
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Massage/treatment rooms
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
Feel at home
  • Fridge
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Genting SkyWorlds Theme Park - 13 min walk
  • First World Plaza - 5 min drive
  • Genting Highlands Premium Outlets - 15 min drive
  • Genting Skyway - 19 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 73 min drive
  • Kuala Lumpur Gombak Station - 51 min drive
  • Batu Caves Station - 53 min drive
  • Kuala Lumpur Taman Wahyu Komuter Station - 53 min drive

Restaurants

  • McDonald's - 7 min walk
  • The Bakery @ Genting Hotel - 2 min walk
  • Tealive - 8 min walk
  • Marrybrown - 8 min walk
  • New Orleans Barbecue - 7 min walk
Map

About this property

Resorts World Genting - Resort Hotel

Resorts World Genting - First World Hotel features a casino and puts you within a 15-minute walk of Genting SkyWorlds Theme Park. You can indulge in massages, facials or manicures and pedicures, and The Food Factory, one of 2 restaurants, serves international cuisine and is open for breakfast. Other highlights include a fitness centre, a snack bar/deli and a garden. Fellow travellers say good things about the overall property condition.

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 6083 rooms

Arriving/Leaving

  • Check-in time starts at 3 PM
  • Express check-in available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • The guest checking in must be the same guest who booked the reservation, and the name on the ID must match the name on the booking. The property reserves the right to refuse name changes on reservations.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed

Parking

  • On-site self-parking (MYR 18 per day)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • 2 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • Shared fridge
  • Room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Bowling alley
  • Local/corner shop

What to do

  • Bowling alley
  • Shopping
  • Pool table

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Fitness centre
  • Casino
  • Massage/treatment rooms
  • Lockers available
  • Reception hall

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

The Food Factory – This buffet restaurant specialises in international cuisine and only serves breakfast.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MYR 35.00 for adults and MYR 17.00 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Parking

  • Self-parking costs MYR 18 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.
This property charges a fee for luggage delivery or collection services by the bell counter.
Please note that guests are automatically assigned a room type based on the room category booked. Should guests have special request or would like to change room types, a surcharge of MYR 5 is applicable for each request at the Express Self Service Kiosk. An additional surcharge of MYR 15 will be imposed for check-in at the front office counter for customers who are eligible for the Express Self Service Kiosk.

Also known as

First Hotel World
First World Genting Highlands
First World Hotel
First World Hotel Genting Highlands
Hotel First World
World First Hotel
1st World Hotel
Resorts World Genting First World Hotel Genting Highlands
Resorts World Genting First World Hotel
Resorts World Genting First World Genting Highlands
Resorts World Genting First World

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Resorts World Genting - First World Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Resorts World Genting - First World Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Resorts World Genting - First World Hotel?
Yes. Self-parking costs MYR 18 per day.
What are the check-in and check-out times at Resorts World Genting - First World Hotel?
You can check in starting at 3 PM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and contactless social distancing and check-out are available.
Is there an on-site casino at Resorts World Genting - First World Hotel?
Yes, there's a casino.
What is there to do at Resorts World Genting - First World Hotel and nearby?
On-site recreation at Resorts World Genting - First World Hotel includes bowling. Enjoy amenities such as a casino, a fitness centre and a garden.
Are there restaurants at or near Resorts World Genting - First World Hotel?
Yes, there are 2 on-site restaurants, featuring international cuisine.
What's the area around Resorts World Genting - First World Hotel like?
Resorts World Genting - First World Hotel is a short 13-minute walk from Genting SkyWorlds Theme Park and 5 minutes' walk from Skytropolis Indoor Theme Park.

Reviews

6.4

Good

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Slow like snail
Not good at service. The room not prepare to be clean. Hotel room is look like motel. Check out is fast but check in is very slow must wait 3 hours to get a room .
Setiawan, 3-night business trip
Verified Hotels.com guest review

6/10 Good

Trip
Room size is very small and basic accessory limited. Overall location & foods easy asceses.
Whuang, 4-night family trip
Verified Hotels.com guest review

4/10 Fair

Fiona, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Nowhere near First World
This is by far the lousiest hotel stay. It’s worse than budget hotel. Bedsheets were dirty with stains and foul smell, curtains and windows were mouldy, locker was not working and sink was dirty. I’m totally disgusted by the standard. What’s the point of having many rooms but unable to maintain them properly?
Bedsheet with stain
Mouldy curtains
Mouldy curtains
Window with algae
Fiona, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing short vacation
Koh, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

aiwei, 2-night trip
Verified Expedia guest review

8/10 Very good

IT TOOK 2 HOURS to check-in
l was REALLY AMAZED that it took us 2 hours to check-in to 4 rooms. I self-check-in from the machine / kiosk for my complimentary room very fastly for about 10 minutes. Then, l checked in for the other 3 rooms for my friends and there was no way that l could do with the kiosk / machine. l was told to queue for the OTC or xxxx machine which was not helping at all . THEN l asked staff to help, 2 staff spent their best and very hard effort for about 1 and half hours, but could not retrieve my 3 paid rooms via the Hotel.com........... Until 2 hours later, the OTC or XXX kiosk could get me all the code numbers for us to go to the self-checkin kiosk by ourselves. After round and rounds and rounds, again l could not made it. l had to ask another 2 staff to assist, then we could settle the check-in problems. ALL 6 of us WERE SO FRASTRATED with the check-in procedures and system.
CLEMENT, 2-night trip with friends
Verified Hotels.com guest review

6/10 Good

Derrick, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Irma, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Should improve or check in SOPs
Kel Vin, 1-night family trip
Verified Expedia guest review