Guests
All properties in Bukit Tinggi, Pahang, Malaysia

The Chateau Spa & Organic Wellness Resort

Luxury hotel with 5 restaurants, near Genting Highlands Theme Park

  • Free WiFi and free parking
From
S$159

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Suite, 2 Bedrooms - Living Area
  • Jacuzzi Suite - Living Room
  • Outdoor Pool
Outdoor Pool. Image 1 of 35.
1 / 35Outdoor Pool
Km 48 Persimpangan Bertingkat, Bukit Tinggi, 28750, Pahang, Malaysia
8.8.Fabulous.
  • Low water pressure and property needs an upgrade. Colmar French villa was a…

    Dec 3, 2019

  • The hotel was great - great service, great food, great room and very comfortable beds.…

    Oct 4, 2019

See all 62 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and Bureau Veritas (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 130 guestrooms
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • 1 outdoor pool
  • Free area shuttle

For families

  • Rollaway/extra beds (surcharge)
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

What’s around

  • Genting Highlands Theme Park - 21 min walk
  • SkyAvenue - 28 min walk
  • Skytropolis Indoor Theme Park - 29 min walk
  • Arena of Stars - 30 min walk
  • Chin Swee Cave Temple - 43 min walk
  • Berjaya Hills Botanical Garden - 1.3 mi / 2.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Double or Twin Room
  • Suite, 1 Bedroom
  • Suite, 2 Bedrooms
  • Suite, 3 Bedrooms
  • Jacuzzi Suite
  • Family Suite, 2 Bedrooms

What’s around

Landmarks

  • Genting Highlands Theme Park - 21 min walk
  • SkyAvenue - 28 min walk
  • Skytropolis Indoor Theme Park - 29 min walk
  • Arena of Stars - 30 min walk
  • Chin Swee Cave Temple - 43 min walk
  • Berjaya Hills Botanical Garden - 1.3 mi / 2.2 km
  • Lentang Forest Recretional Park - 14.3 mi / 23.1 km
  • Genting Strawberry Leisure Farm - 18.3 mi / 29.5 km
  • Genting Skyway - 19.4 mi / 31.2 km
  • Genting Highlands Premium Outlets - 19.6 mi / 31.6 km
  • Happy Bee Farm & Insect World - 17.2 mi / 27.6 km

Getting around

  • Kuala Lumpur International Airport (KUL) - 93 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive
  • Kuala Lumpur Gombak Station - 43 min drive
  • Batu Caves Station - 44 min drive
  • Kuala Lumpur Taman Wahyu Komuter Station - 45 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)
map
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Km 48 Persimpangan Bertingkat, Bukit Tinggi, 28750, Pahang, Malaysia

At a glance

Hotel size

  • This hotel has 130 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • 5 restaurants
  • 2 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of outdoor pools - 1
  • Pool umbrellas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby
  • Steam room
  • Sauna

Working away

  • Business center
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2011
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Chinese
  • English
  • Malay

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Shower/tub combination
  • Bidet
  • Hair dryer

Be entertained

  • 32-inch flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

La Sante has 12 treatment rooms including rooms for couples. Services include Swedish massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

La Vie - This poolside restaurant serves breakfast, lunch, and dinner. Reservations are required.

La Assiette - This fine-dining restaurant serves dinner only. Reservations are required.

Belle Vue - This café serves brunch only. Reservations are required.

Le Rouge - Onsite pub. Guests can enjoy drinks at the bar.

Salon Cigar Lounge - Onsite bistro.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Steam room
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Golfing nearby
  • Mountain biking nearby

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for MYR 150.0 per night

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Parking height restrictions apply

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property accepts major credit cards, debit cards and cash.

Also known as

  • Chateau Organic Spa
  • Chateau Spa Organic Wellness Resort
  • Chateau Spa Organic Wellness Bukit Tinggi
  • Chateau Spa Organic Wellness
  • The Chateau Spa Organic
  • The Chateau Spa Organic Wellness Resort
  • The Chateau & Organic Wellness
  • Chateau Spa Organic
  • The Chateau Spa Organic Wellness Resort
  • The Chateau Spa & Organic Wellness Resort Hotel
  • The Chateau Spa & Organic Wellness Resort Bukit Tinggi
  • The Chateau Spa & Organic Wellness Resort Hotel Bukit Tinggi
  • Chateau Spa Organic Bukit Tinggi
  • Chateau Spa Organic Hotel
  • Chateau Spa Organic Hotel Bukit Tinggi
  • The Chateau Spa & Organic Wellness Hotel Bentong District
  • The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
  • The Chateau Spa And Organic Wellness Resort
  • Chateau Spa Organic Wellness Resort Bukit Tinggi

*See fees & policies for additional details or extra charges

FAQs

  • Yes, The Chateau Spa & Organic Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
  • Yes, there are 5 onsite restaurants, featuring poolside dining. Nearby restaurants include Summer Park (9.4 mi), Fantasy Valley Restaurant (9.7 mi), and Restaurant Foon Lock (9.8 mi).
  • Yes, an airport shuttle is available.
  • Have fun with nearby activities such as cycling and practice your swing at the nearby golf course. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Chateau Spa & Organic Wellness Resort also has a sauna and a steam room, as well as a garden.
8.8.Fabulous.
  • 8.0.Very good

    Neat and clean property. Friendly staff. Loved the massage at the spa.

    3 night trip with friends, Aug 8, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    The service of the staff is excellent, the rooms are very clean.

    1 night romance trip, Mar 20, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent

    See, 1 night family trip, Dec 29, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Hotel was so comfortable. Breakfast was amazing. Not much to do around the area though.

    Mei Ling, 3 night family trip, Dec 20, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Excellent welcome drink, love the no wastage buffet concept even though the spread is no extensive but mostly made of organic ingredients. Well trained staff. Free shuttle service. Definitely will recommend this hotel to friends

    1 night trip, Dec 16, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Hotel is excellent with complimentary drinks, sauna, and 1 Yoga session. However it is really remotely located on top of hills and not much things to do or places to visit, and mosquitoes are everywhere.

    Soo, 1 night trip, Dec 9, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    A hotel suitable for couples only. Hotel staffs are very attentive. Close to nature and breakfast serve with fresh juice.

    1 night trip, Dec 7, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Good SOP, clean

    Nice, very clean to maintain SOP. Just that room abit small at this price level. But facilities still nice and less crowd

    Loy, 1 night trip, Oct 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice cool retreat

    Sukhdev, 1 night trip, Jan 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very nice and pleasing stay. Very clean

    The stay at Chateau Spa is really nice. The welcome and check-in process was excellent. The service provided by the concierge, spa personnel and the gym facilities were good! Spa service was excellent, we enjoyed it and it is very professionally done and clean. Overall we were very happy - cleanliness is also good and the hotel facilities were in good condition. Only one area is lacking and needs lots of improvements - the food and beverage at the restaurant (only one is open for dinner) is not good. The food taste poorly and the portion is miserable. Buffet breakfast on second day was bad - had to ask for the bread, pancake, butter to be refilled - the tray was empty. As there is not much of venue for eating in Bukit Tinggi, it is important for chateau to provide good quality food.

    farah, 2 night family trip, Dec 27, 2020

    Verified Hotels.com guest review

See all 62 reviews