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The Chateau Spa & Wellness Resort

Photo gallery for The Chateau Spa & Wellness Resort

Front of property
Outdoor pool, open 7:00 AM to 9:00 PM, pool umbrellas
Deluxe Double or Twin Room | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
Deluxe Double or Twin Room | View from room
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Overview of The Chateau Spa & Wellness Resort

The Chateau Spa & Wellness Resort

5.0 star property
Luxury hotel in Bukit Tinggi with 5 restaurants and spa

9.0/10 Superb

175 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is S$164
Price available on 27/03/2023
Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750
Main amenities
  • Daily housekeeping
  • 5 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Free area shuttle
  • Fitness centre
  • Sauna
  • Steam room
  • 24-hour room service
  • 2 coffee shops/cafes
  • Massage/treatment rooms
  • Conference centre
For families
  • Rollaway/extra beds
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • Genting Highlands Premium Outlets - 43 min drive
  • Genting SkyWorlds Theme Park - 59 min drive

Getting around

  • Subang (SZB-Sultan Abdul Aziz Shah) - 65 min drive
  • Kuala Lumpur Gombak Station - 43 min drive
  • Batu Caves Station - 44 min drive
  • Kuala Lumpur Taman Wahyu Komuter Station - 45 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • Din Tai Fung - 60 min drive
  • Grandmama's Flavours Of Malaysia - 60 min drive
  • Paradise Dynasty, Lenu & Canton Paradise - 60 min drive
  • Babajia - 60 min drive
  • Medan Selera - 60 min drive

About this property

The Chateau Spa & Wellness Resort

A great choice for a stay in Bukit Tinggi, The Chateau Spa & Wellness Resort features an airport shuttle. Guests can visit the spa to be pampered with Swedish massages, aromatherapy or reflexology, and La Vie, one of 5 restaurants, serves breakfast, lunch and dinner. An outdoor pool, a bar/lounge and a fitness centre are other highlights at this luxurious hotel. The convenient parking and comfortable beds get good marks from fellow travellers.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle*

Off-site

  • Free area shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 5 restaurants
  • 2 coffee shops
  • Bar/lounge
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free local shuttle

What to do

  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Bike rentals nearby
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness centre
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • Smart television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Rollaway/extra bed (surcharge)

Freshen up

  • Shower/bath combination
  • Bidet
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

La Sante has 12 treatment rooms, including rooms for couples. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

La Vie – This poolside restaurant serves breakfast, lunch and dinner. Reservations are required.
La Assiette – This fine-dining restaurant only serves dinner. Reservations are required.
Belle Vue – This café only serves brunch. Reservations are required.
Le Rouge – On-site pub. Guests can enjoy drinks at the bar.
Salon Cigar Lounge – On-site bistro.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for MYR 150.0 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 9:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.</p><p>This property accepts major credit cards, debit cards and cash.</p>

Also known as

Chateau Organic Spa
Chateau Spa Organic
Chateau Spa Organic Bukit Tinggi
Chateau Spa Organic Hotel
Chateau Spa Organic Hotel Bukit Tinggi
The Chateau Spa & Organic Wellness Hotel Bentong District
The Chateau Spa & Organic Wellness Resort Malaysia/Bukit Tinggi
The Chateau Spa And Organic Wellness Resort
Chateau Spa Organic Wellness Resort Bukit Tinggi
Chateau Spa Organic Wellness Resort
Chateau Spa Organic Wellness Bukit Tinggi
Chateau Spa Organic Wellness
The Chateau Spa Organic
The Chateau Spa Organic Wellness Resort

Frequently asked questions

Does The Chateau Spa & Wellness Resort offer free cancellation for a full refund?
Yes, The Chateau Spa & Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Chateau Spa & Wellness Resort?
As of 26 March 2023, prices found for a 1-night stay for 2 adults at The Chateau Spa & Wellness Resort on 27 March 2023 start from S$164, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Chateau Spa & Wellness Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Chateau Spa & Wellness Resort?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
Are pets allowed at The Chateau Spa & Wellness Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Chateau Spa & Wellness Resort?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by The Chateau Spa & Wellness Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Chateau Spa & Wellness Resort?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in is available.
What is there to do at The Chateau Spa & Wellness Resort and nearby?
Have fun with nearby activities such as cycling and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics , pilates and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Chateau Spa & Wellness Resort also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near The Chateau Spa & Wellness Resort?
Yes, there are 5 on-site restaurants, featuring poolside dining.
What's the area around The Chateau Spa & Wellness Resort like?
The Chateau Spa & Wellness Resort is located a short 1-minute walk from La Santé Spa. Travellers say that this hotel is in a good location.

Reviews

9.0

Superb

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

WEI MIN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good property,suggest to all
Mohd azlin, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Peng Chon, 1-night romance trip
Verified Expedia guest review

8/10 Very good

SIOK PEIK, 1-night trip
Verified Hotels.com guest review

2/10 Poor

CHEW PING LOKE, 3-night trip
Verified Hotels.com guest review

6/10 Good

Great service from the staffs but building is quite old, complained on the the drainage but they said couldnt be repaired. Toilet was literally flooded when we bathed. The sink had drainage oriblem as well, water couldnt flow.
Thioh, 1-night family trip
Verified Expedia guest review

6/10 Good

Aya, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Mohd Nasir bin, 1-night trip
Verified Expedia guest review

2/10 Poor

This is my 3rd time staying at the resort. Comparing to the earlier stay, this time is the worst stay experience. I requested for extra mineral water from the concierge and no water was sent to our room. Besides, i also waited my luggage to be sent to my room for an hour after check in. I do hope to see improvement in the customer service in future.
KAI THONG, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

NURSYAFIZA, 1-night family trip
Verified Hotels.com guest review