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Pillows Grand Boutique Hotel Reylof Ghent

Photo gallery for Pillows Grand Boutique Hotel Reylof Ghent

Terrace/patio
Pool
Balcony
Balcony
Royal Suite, 1 King Bed | Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Overview of Pillows Grand Boutique Hotel Reylof Ghent

Pillows Grand Boutique Hotel Reylof Ghent

4.5 star property
Luxury Ghent hotel with full-service spa, connected to the convention centre

9.6/10 Exceptional

522 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Bar
Map
Hoogstraat 36, Ghent, 9000
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Breakfast available
  • Fitness centre
  • Sauna
  • Self parking
  • Room service
  • Babysitting
  • 24-hour business centre
  • Terrace
  • 24-hour front desk
For families
  • Babysitting (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping

Room options

About this area

What's nearby

  • Heart of Ghent

Getting around

  • Brussels Airport (BRU) - 35.1 miles/56.5 km
  • Wondelgem Station - 8 min drive
  • Ghent-Dampoort Station - 25 min walk
  • Ghent-Sint-Pieters Station - 30 min walk

Restaurants

  • Il Folletto - 3 min walk
  • Osteria Delicati - 3 min walk
  • Door 73 - 3 min walk
  • Allegro Moderato - 4 min walk
  • Jaffa - 4 min walk
Map

About this property

Pillows Grand Boutique Hotel Reylof Ghent

Enjoy your visit to Ghent with a stay at Pillows Grand Boutique Hotel Reylof Ghent. You can visit the spa to be pampered with massages, body wraps or manicures and pedicures, and Lof Restaurant, one of 3 restaurants, serves dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness centre and a sauna. The overall property condition and location get great marks from fellow travellers.

Languages

Dutch, English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 48 hours prior to check-in; guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
This information is provided by our partners.

At a glance

Hotel size

  • 156 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
  • Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 48 hours prior to check-in; guests providing vaccine records must have received complete COVID-19 vaccination at least 14 days prior to check-in
  • For more details, please contact the property using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (EUR 45 per night)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Room service (late night)

Travelling with children

  • Babysitting (surcharge)

What to do

  • Boat tours nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Bike hire

Facilities

  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Piano
  • Fitness centre
  • Full-service spa
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Languages

  • Dutch
  • English
  • French
  • German

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Lof Restaurant – Overlooking the garden, this fine-dining restaurant only serves dinner.
Lof Café – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.
The Living Bistro – This bistro serves breakfast, brunch, lunch and dinner. Open selected days.
The Living Bar – On-site gastropub. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 3 per person, per night. This tax does not apply to children under 13 years of age.

Optional extras

  • Full breakfast is offered for an extra charge of EUR 29 for adults and EUR 14.5 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Self-parking costs EUR 45 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the fitness facility without adult supervision
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

At check-in, guests must provide either a negative PCR COVID-19 test result, or a record of full COVID-19 vaccination.

Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 48 hours prior to check-in. Guests providing vaccination records must have received complete COVID-19 vaccination at least 14 days prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).

This property accepts credit/debit cards. Cash is not accepted.

This property has modern and historic sections. Guestrooms may be located in either section.
This property’s facilities fee includes spa facility access per 90-minute session (excludes treatments). Advance reservations are required.

Also known as

Grand Reylof
Hotel Reylof Sandton
Hotel Sandton Reylof
Sandton Grand Hotel
Sandton Grand Hotel Reylof
Sandton Grand Hotel Reylof Ghent
Sandton Grand Reylof
Sandton Grand Reylof Ghent
Sandton Reylof
Sandton Reylof Hotel
Pillows Grand Hotel Reylof Ghent
Pillows Grand Reylof Ghent
Pillows Grand Reylof
Pillows Reylof Ghent Ghent
Pillows Grand Hotel Reylof
Pillows Grand Boutique Hotel Reylof Ghent Hotel
Pillows Grand Boutique Hotel Reylof Ghent Ghent
Pillows Grand Boutique Hotel Reylof Ghent Hotel Ghent

Frequently asked questions

Does Pillows Grand Boutique Hotel Reylof Ghent offer free cancellation for a full refund?
Yes, Pillows Grand Boutique Hotel Reylof Ghent does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Pillows Grand Boutique Hotel Reylof Ghent?
This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Are pets allowed at Pillows Grand Boutique Hotel Reylof Ghent?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pillows Grand Boutique Hotel Reylof Ghent?
Yes. Self-parking costs EUR 45 per night. Electric car charging is available.
What are the check-in and check-out times at Pillows Grand Boutique Hotel Reylof Ghent?
You can check in from 3:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Pillows Grand Boutique Hotel Reylof Ghent and nearby?
Have fun during the warmer months with activities nearby such as boat tours. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a fitness centre. Pillows Grand Boutique Hotel Reylof Ghent also has a garden.
Are there restaurants at or near Pillows Grand Boutique Hotel Reylof Ghent?
Yes, there are 3 on-site restaurants, featuring garden views. Nearby restaurants include Osteria Delicati (3-min walk), Door 73 (3-min walk) and Allegro Moderato (4-min walk).
What's the area around Pillows Grand Boutique Hotel Reylof Ghent like?
Pillows Grand Boutique Hotel Reylof Ghent is in the heart of Ghent, a short 6-minute walk from Korenmarkt Square and 7 minutes' walk from Gravensteen Castle. Travellers love the hotel's prime location.

Overall score and ratings

9.6

Exceptional

9.8/10

Cleanliness

9.5/10

Staff & service

9.6/10

Amenities

9.7/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

Fabulous Ghent
Hotel was fantastic, walkable to all the major places to visit. Breakfast was a let down for a vegetarian, not worth the price.
Ankur, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alice, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Beautiful hotel-disappointing staff
The hotel was nice and room was comfortable but the front desk staff and people working at the bar/cafe are not very knowledgeable about what is in the hotel rooms and generally around the area. I asked for cream in small containers and they didn’t have any so they brought me hot milk 20 mins later. I told them I couldn’t drink milk due to allergies. The front desk called me and said only housekeeping had access to the creamer and they don’t arrive until 9 am. A little hard to believe. Approximately 1 hr later, they brought me almond milk which was fine. The next morning, housekeeping was out side my door at 8:15 am. I asked for directions from the front desk personnel on how to take the tram to the train station. She had a difficult time explaining it to me so she suggested I just take a taxi which cost $15euros! More than my train ticket round trip!
Helen, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

amazing
Our stay was amazing , the hotel location is very central and close to the centre. It was very clean and nicely decorated and the staff very nice and friendly. The hotel room has every comfort. We really enjoyed our stay there and would definitely recommend !!
Antonella, 6-night trip
Verified Hotels.com guest review

8/10 Very good

omar, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paulo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We only stayed 1 night but the hotel is lovely. Very clean, bright room with lots of space.
Marcella, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

After staying in a number of properties in Gent, I find myself returning to the Grand Reylof as it is probably the best Gent hotel. The interior decor, rooms, food, staff and service are consistently excellent and this has been shown over a number of years. Although, there is no waking up to a view of the canals and cobbles, from experience of a couple of other top hotels that provide this view, the Grand Reylof does not have you waking up to loud people chatting endlessly (or sometimes hanging around singing and yelling) below your window in the middle of the night. It is a little aside from the absolute centre, but the centre is no more than a short, very easy stroll away - within 5 minutes of leaving the hotel, you can amble over the cobbled St Michael's Bridge with a view ahead of three medieval churches and towers stacked one behind each other whilst also be overlooking the medieval docks of the Korenlei and Graslei with the canal splitting around the old Fish Market in the background - which is a wonderful way to get the first big view of the city centre and prime for the Instagram feed. Overall, due to the all-round quality that the hotel offers, the calm oasis that it is during tourist season, and its location, I rate this, as of 2022, the best hotel in Gent.
Andrew, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous
Outstanding experience. Very helpful staff, the spa was excellent and loved the little touches in the room. Would highly recommend.
Lindsey, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

walter, 1-night trip
Verified Hotels.com guest review