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Sutera Sanctuary Lodges at Poring Hot Springs

Photo gallery for Sutera Sanctuary Lodges at Poring Hot Springs

Front of property – evening/night
Premier Room (River Lodge) | Iron/ironing board
Iron/ironing board
Breakfast area
Premier Room (Jungle Lodge) | Bathroom sink

Overview of Sutera Sanctuary Lodges at Poring Hot Springs

Sutera Sanctuary Lodges at Poring Hot Springs

3.0 star property
Mountain guesthouse in Ranau with outdoor pool and restaurant

8.8/10 Fabulous

55 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Non-smoking
  • Air conditioning
  • Lounge area
  • Restaurant
  • Bar
The price is S$111
Price available on 14/04/2023
Map
Poring Hot Spring, Ranau, Sabah, 89300

Guests rated this location 6.9/10

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Hot springs
  • Children's pool
  • Room service
  • Air conditioning
  • Garden
  • Gift shops/newsstands
  • Picnic area
  • Limited hour front desk
  • Hiking/biking trails
Feel at home
  • Children's pool
  • Separate dining area
  • Living room
  • Television
  • Garden
  • Daily housekeeping

Room options

About this area

Restaurants

  • Red Tierra Cafe - 15 min drive
  • Rainforest Restaurant - 11 min walk
  • Sungai Lohan Cafe - 11 min drive
  • Golden Fish - 17 min drive
  • Redhill Cafe - 15 min drive
Map

About this property

Sutera Sanctuary Lodges at Poring Hot Springs

Enjoy your visit to Ranau with a stay at Sutera Sanctuary Lodges at Poring Hot Springs. Guests can take a dip in the outdoor pool or grab a bite to eat at Rainforest Restaurant, which serves breakfast, lunch and dinner. Other features include a bar/lounge, a children's pool and a garden. Fellow travellers like the room service and helpful staff.

Languages

English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 4 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 10:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7:00 AM - 10:00 PM
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children's pool

What to do

  • Hiking/biking trails
  • Hot springs
  • Golfing nearby

Services

  • Front desk (limited hours)

Facilities

  • Garden
  • Picnic area
  • An outdoor pool

Languages

  • English
  • Malay

Room amenities

Be entertained

  • 20-inch flat-screen TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Slippers
  • Iron/ironing board (on request)

What to enjoy

  • Separate dining area

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer (on request)

More

  • Daily housekeeping

Special features

Spa

There are hot springs on site.

Dining

Rainforest Restaurant – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Pool, spa, & gym (if applicable)

  • Children under 4 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.</p><p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Hot Poring
Hot Spring Poring
Poring Hot
Sutera Sanctuary Lodges Poring Hot Springs Ranau
Poring Hot Spring House Ranau
Poring Hot Spring Ranau
Poring Spring
Sutera Sanctuary Lodges Poring Hot Springs
Sutera Sanctuary Poring Hot Springs Ranau
Sutera Sanctuary Poring Hot Springs
Sutera ctuary Poring Hot Spri
Sutera Sanctuary Lodges at Poring Hot Springs Ranau
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse
Sutera Sanctuary Lodges at Poring Hot Springs Guesthouse Ranau

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Sutera Sanctuary Lodges at Poring Hot Springs?
This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at Sutera Sanctuary Lodges at Poring Hot Springs?
As of 31 March 2023, prices found for a 1-night stay for 2 adults at Sutera Sanctuary Lodges at Poring Hot Springs on 14 April 2023 start from S$111, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at Sutera Sanctuary Lodges at Poring Hot Springs?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Sutera Sanctuary Lodges at Poring Hot Springs?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sutera Sanctuary Lodges at Poring Hot Springs?
Sorry, there's no on-site parking at Sutera Sanctuary Lodges at Poring Hot Springs.
What are the check-in and check-out times at Sutera Sanctuary Lodges at Poring Hot Springs?
You can check in from 3:00 PM - 10:00 PM. Check-out time is noon.
What is there to do at Sutera Sanctuary Lodges at Poring Hot Springs and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation on-site includes hot springs. Enjoy a swim in the outdoor pool or use the guest house's other amenities, which include a picnic area and a garden.
Are there restaurants at or near Sutera Sanctuary Lodges at Poring Hot Springs?
Yes, there's an on-site restaurant, Rainforest Restaurant.
What's the area around Sutera Sanctuary Lodges at Poring Hot Springs like?
Sutera Sanctuary Lodges at Poring Hot Springs is a short 1-minute walk from Poring Hot Spring and 15 minutes' walk from Viviane Rafflesia Garden.

Reviews

8.8

Fabulous

8.8/10

Cleanliness

8.7/10

Staff & service

6.8/10

Amenities

8.3/10

Property conditions & facilities

Reviews

10/10 Exceptional

Muhammad Ali Al Siddiq, 1-night trip
Verified Expedia guest review

6/10 Good

LUCY, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sook Ping, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cosy and spacious chalet
Absolutely amazing!! We stayed in river lodge and everything is perfectly fine as photo shown on the apps. The large spacious glass dining area are so remarkable! The eco-friendly and tropical forest surrounding is really good for travellers who look for wellness and quietness. Inside the park provides you easy trail to waterfall and hanging wooden bridge so you don’t need to plan so much. I will definitely stay in river lodge again among all the other chalets choices
Man Hei, 1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Nice accommodation; restaurant disappointing.
We stayed for 3 nights recently. We were very happy with the room (though it was extremely close to the entrance to the park, so noisy). The restaurant was a let-down - many of the menu items were unavailable, and the cleanliness of the plates, cutlery and tables left a lot to be desired. Considering the prices in the restaurant, this was a real disappointment. n option worth considering is to eat in one of the many local restaurants just outside the gates.
Francis J, 3-night trip
Verified Hotels.com guest review

4/10 Fair

Room not fullfill as per request
Online confirm bed type provide in bunk bed but end up with 2 single bed. Then the hotel personnel tell you their system did not know about the bunk bed requirements. I was, huh??? It’s hotel.com problem that what show was not able to communicate to hotel operators??? And, the room illustration please reflect the truth. The photo is MISLEADING! The room and bed look spacious and ok but in actual, it’s quite limited space. Pls be remember that the hotel location vs the price, it shld have being a spacious one with this kind of price.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The price is reasonable, the Palm Villas are amazing. The staff were very helpful and efficient. The location at Poring Hot springs is absolutely spectacular
1-night family trip
Verified Expedia guest review

6/10 Good

Sufficient if slightly underwhelming for a stay within Poring Hot Spring & Nature Reserve
2-night romance trip
Verified Ebookers guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

The room is nice and near the hot spring
1-night family trip
Verified Expedia guest review