Guests
All properties in Ranau, Sabah, Malaysia

Sutera Sanctuary Lodges at Kinabalu Park

3-star hotel with 2 restaurants, near Mount Kinabalu National Park

  • Free parking
From
S$36

Image gallery

  • Liwagu Suite - Guest Room View
  • Liwagu Suite - Guest Room View
  • Kinabalu Lodge - Living Room
  • Peak Lodge - Living Area
  • Liwagu Suite - Guest Room View
Liwagu Suite - Guest Room View. Image 1 of 113.
1 / 113Liwagu Suite - Guest Room View
Kinabalu National Park, Mt. Kinabalu, Ranau, 89300, Sabah, Malaysia
8.4.Very good.
  • The Nepenthes Villa we stayed in was idyllic - perfect for curling up on the sofa in…

    Nov 22, 2019

  • The fireplace was lovely and made the whole place feel really cosy. Staff was courteous…

    Jun 7, 2019

See all 45 reviews

Official standards

This property advises that it adheres to Safe & Clean (Malaysia) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available

Guests rated location

Quiet

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
    • Free parking
    • Non-smoking

    Property highlights

    Main amenities

    • 35 smoke-free guestrooms
    • Daily housekeeping
    • 2 restaurants and bar/lounge
    • Breakfast available
    • 24-hour front desk
    • Snack bar/deli

    For families

    • Rollaway/extra beds (surcharge)
    • Daily housekeeping
    • Laundry facilities
    • Hair dryer
    • Bathrobes
    • Barbecue grill(s)

    What’s around

    • In a national park
    • Mount Kinabalu National Park - 1 min walk
    • Desa Cattle Dairy Farm - 7.7 mi / 12.3 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Liwagu Suite
    • Hill Lodge
    • Summit Lodge
    • Kinabalu Lodge
    • Peak Lodge
    • Rock Twin Share (Shared Dormitory)
    • Garden Lodge
    • Nepenthes Suite
    • Nepenthes Villa
    • Rajah Lodge
    • Grace Hostel (2 Set Bunk Beds)
    • Grace Hostel (3 Set Bunk Beds)

    What’s around

    Landmarks

    • In a national park
    • Mount Kinabalu National Park - 1 min walk
    • Desa Cattle Dairy Farm - 7.7 mi / 12.3 km

    Getting around

    • Kota Kinabalu Intl. Airport (BKI) - 76 min drive
    map
    See on map
    Kinabalu National Park, Mt. Kinabalu, Ranau, 89300, Sabah, Malaysia

    At a glance

    Hotel size

    • This hotel has 35 rooms

    Arriving/leaving

    • Check-in time 2:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required

    Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

    Pets

    • No pets or service animals allowed

    Parking

    • Free onsite self parking
    • Onsite parking limited
    • Free offsite parking nearby

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • Room service (during limited hours)
    • Barbecue grills

    Things to do

    • Hiking/biking trails on site

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Laundry facilities
    • Luggage storage

    Accessibility

    • Wheelchair accessible
    • Grab bar - near toilet

    Languages Spoken

    • English
    • Malay

    In the room

    Home comforts

    • Bathrobes
    • Slippers

    Sleep well

    • Turndown service

    Freshen up

    • Shower only
    • Hair dryer

    More

    • Daily housekeeping

    Special features

    Dining

    Balsam Cafe - This buffet restaurant serves breakfast, brunch, lunch, and dinner.

    Liwagu Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

    Optional extras

    • Buffet breakfast is offered for an extra charge of MYR 55 for adults and MYR 27.50 for children (approximately)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children & extra bedsPay at property

    • Rollaway beds are available for MYR 115.0 per day

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).

    This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

    Policies

    This property does not have elevators.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

    This property accepts Visa, Mastercard, American Express, debit cards and cash.

    Also known as

    • Sutera Sanctuary Lodges Kinabalu Park Ranau
    • Sutera Sanctuary Lodges at Kinabalu Park Ranau
    • Sutera Sanctuary Lodges at Kinabalu Park Hotel Ranau
    • Kinabalu Park Hotel
    • Kinabalu Park Hotel Ranau
    • Kinabalu Park Ranau
    • Sutera Sanctuary Lodges Kinabalu Park
    • Sutera Sanctuary Kinabalu Park Ranau
    • Sutera Sanctuary Kinabalu Park
    • Sutera ctuary Kinabalu Park
    • Sutera Sanctuary Lodges at Kinabalu Park Hotel

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Sutera Sanctuary Lodges at Kinabalu Park does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking. Parking spots may be limited.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, there are 2 onsite restaurants. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Livagu Restaurant (3-min walk), Sutera Sanctuary Lodges (9-min walk), and Panataran (13-min walk).
    • Have fun during the warmer months with activities such as hiking.
    8.4.Very good.
    • 8.0.Very good

      Place was nicely decorated and clean. However phone was not working, was difficult to contact reception when we had questions. Also the information given from the reception and the trail guides were confusing. They each say different thing when we asked about the trails

      Lee, 1 night family trip, May 12, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      comfortable. ideal for leisure travel groups. convenient location to get to many tourist activity spots.

      bestofsingapore, 3 night trip with friends, Apr 27, 2019

      Verified Expedia guest review

    • 10.0.Exceptional

      Wonderful Stay

      Service was good and cleanliness was well maintained. Overall was really an enjoyable stay

      Roy, 1 night trip with friends, Feb 1, 2019

      Verified Hotels.com guest review

    • 8.0.Very good

      Value for money

      I stayed at Peak Lodge. The view is beautiful. However , the lodge is a little dated and deserves a refurbishment .overall, it's comfortable without much hassle Staff are very friendly and responsibke .I left so personal belongings behind and Azlan managed to deliver it to KK city to my friend. Thank you

      Ellyna, 1 night family trip, Aug 22, 2020

      Verified Hotels.com guest review

    • 8.0.Very good

      so disappointing

      it remain the best option in Kundasang but every time maintenance and services are getting worst... this time, in one of the best villas they have, paid RM 800 for one night stay, not enough hot water for all guests to have a shower. My bed blanket had a big stain on one side. Restaurant is becoming ridiculously bad... overpriced, specially at breakfast time, doesn’t offer enough options and quality of food for the level of the Sutera resort..... RM 28 for french toasts that are just 2 slices of bread, 3 very small slices of banana (1/6 of a normal banana fruit), and and a spoon of honey!!?? I still recommend the place for a stay mostly because there are no better options but avoid the restaurant at all

      Maurizio, 1 night family trip, Jul 17, 2020

      Verified Hotels.com guest review

    • 10.0.Exceptional

      Best!!!

      Kian Lun, 1 night family trip, Mar 15, 2020

      Verified Hotels.com guest review

    • 8.0.Very good

      Like the landscape. Well done beds clean and good buffet.

      1 night trip, Feb 16, 2020

      Verified Expedia guest review

    • 8.0.Very good

      Excellent Service

      Friendly people and always pleasing. We were upgrade as we wanted a twin bed rather than a queen size bed. I would definitely make a return trip

      Hilary, 1 night family trip, Feb 11, 2020

      Verified Hotels.com guest review

    • 8.0.Very good

      Bed very comfortable, thank you. But why bother to provide packets of coffee and tea set when there is no Kettle provided.

      1 night trip with friends, Feb 5, 2020

      Verified Expedia guest review

    • 10.0.Exceptional

      😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

      1 night family trip, Dec 17, 2019

      Verified Expedia guest review

    See all 45 reviews