Hilton Queenstown Resort & Spa

Queenstown Hilton's located about 10mins drive away from town. They'll tell you that there's free street parking at Doubletree Hilton next door, but it's quite misleading since there's only like perhaps 4-6 lots across the 2 properties to share, and chances of getting one is almost impossible. Valet's available at $20/day which I'd consider reasonable. No complimentary water is available in the room because apparently "Water in New Zealand is portable and drinkable from the tap". If you order room service, there's a ridiculous $5 tray charge levied on your bill, which I don't understand why they're charging me. A tray for room service is for Hilton's service staff's convenience, not mine. The lakeview's a little impeded because you get the view of Hilton's own flat rooftop with ventilation pipes and all. You still get a view of the QT lake, but I'd say it wasn't jaw dropping. Other than that, everything else has been stellar, I'd say to the staff's credit, not the Hilton brand. Housekeeping is top notch, we had a record of 4 days or so where staff replied to our notes to them. Valet team's nice and funny too. Front desk is a little bit more stiff rather than warm, but professional all the way. Would I stay again at this property? Probably not. Though we've grown used to the 10min drive back home, half of which unlit at night and a little creepy, but I may choose somewhere else with a better view, or just in city center itself.

This is an excellent hotel with a great view of the surrounding mountains and tranquil Lake Wakatipu. Rooms are well furnished and stocked with a host or amenities akin to an well- stocked apartment. There were some hiccups though, like a busted shower head that broke off and dropped during my shower, and a mix-up with my in-room dining orders. Also, there was a kitchenette that came with a fridge, stove, hood, pots, pans, cutlery ... but no plates or bowls. weird? :D That being said, these are very minor hiccups to me and the exemplary service provided by the hotel and its fantastic staff (especially housekeeping) more than made up for the minor quirks.

You might miss the turning into the hotel and there may not be enough parking lots come peak season, but other than that, everything else was good. It's a pretty new hotel and I must say it's well-maintained. You wake up to a nice and serene scenery. Love the spacious room, bathroom, and the fireplace which you can control with a remote control.

A staff found our money that fell out if our pocket and she came running after us to return our money. Absolute honesty and unbelieveably great! Please reward her! Sirry we didnt get her name.

Lovely spacious room. Very quiet. Would definitely stay again

Friendly staff members with good support. Buffet breakfast is fantastic. Quiet and comfort place to stay for a family.

Very clean, quit room. We had the private hot tub room, which was perfect after a long day exploring the town. Morning breakfast was delicious. We loved our stay and would come back again.

We were checking in at around 4.30 and our room wasn't ready. The house keeping was done to a very poor standard as bathroom wasn't cleaned. Also, when we mentioned this to the manager we were advised someone will contact us to discuss the issues - this didn't happen either.

We had high expectations of the stay. The room was good and very comfortable, the view was fantastic. Parking was rather pathetic as we had a large vehicle. Had to park up on side of the main road and walk all the way back to the room. Again an inflx of NZ visitors show up a flaw in the design of the Hilton that was expecting tourists to fly in.

This was a once in a life time oppertunity to stay at a luxury hotel woth little to no tourists. We absoulutely loved the experience