Hilton Queenstown Resort & Spa

Photo gallery for Hilton Queenstown Resort & Spa

Primary image
Indoor pool
Indoor pool
View from room
Premium bedding, minibar, in-room safe, free cribs/infant beds

Overview of Hilton Queenstown Resort & Spa

Hilton Queenstown Resort & Spa

5.0 star property
Mountain hotel with spa, near Lake Wakatipu

8.6/10 Fabulous

959 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Gym
  • Non-smoking
Map
Kawarau Village, 79 Peninsula Road, Kawarau Falls, 9300
Main amenities
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available
  • Ski storage
  • Fitness center
  • Sauna
  • Steam room
  • Valet parking
  • Self parking
  • Spa tub
For families
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • On the waterfront
  • Lake Wakatipu - 5 min walk
  • Queenstown Event Centre - 5 min drive
  • Queenstown Golf Club - 17 min drive
  • Jacks Point Golf Course - 8 min drive
  • Queenstown Gardens - 10 min drive
  • Skycity Queenstown Casino - 11 min drive
  • Fear Factory Queenstown - 13 min drive
  • TSS Earnslaw Steamship - 14 min drive
  • Cecil Peak - 14 min drive
  • Steamer Wharf - 15 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 4 min drive
  • Ferry terminal shuttle

About this property

Hilton Queenstown Resort & Spa

Hilton Queenstown Resort & Spa puts you just 2 mi (3.3 km) from the airport and 0.3 mi (0.4 km) from Lake Wakatipu. You can grab a bite to eat at the restaurant and visit the spa to be pampered with massages, body wraps, or aromatherapy. Other highlights at this luxurious hotel include an indoor pool, a rooftop terrace, and a bar/lounge. Fellow travelers say good things about the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
At check-in, guests must provide a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 220 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide a record of full COVID-19 vaccination

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite self parking (NZD 16 per day)
  • Onsite valet parking (NZD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Transfers

  • Ferry terminal shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Grocery/convenience store

What to do

  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Ski lessons nearby
  • Water skiing nearby
  • Skydiving nearby
  • Snowboarding nearby

Working away

  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Facilities

  • 3 buildings/towers
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fireplace in lobby
  • Fitness center
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • Afrikaans
  • Chinese (Mandarin)
  • Czech
  • Dutch
  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Stay connected

  • Free newspapers
  • WiFi and wired internet for a surcharge

Food and drink

  • Refrigerator

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Eforea spa at Hilton has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.
Stacks Pub - Onsite restaurant. Open select days.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for NZD 9.95 per 24-hour period (rates may vary)
  • Wired Internet access is available in guestrooms for NZD 9.95 (rates may vary)
  • Buffet breakfast is offered for an extra charge of NZD 30 per person (approximately)
  • Late check-out can be arranged for an extra charge
  • Credit card charges are subject to an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Rollaway beds are available for NZD 60.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs NZD 16 per day
  • Valet parking costs NZD 40 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Facility access costs NZD 20 per person, per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

At check-in, guests must provide a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Queenstown
Hilton Queenstown Resort
Hilton Resort Queenstown
Queenstown Hilton
Queenstown Resort
Resort Queenstown
Hilton Queenstown Hotel Queenstown
Hilton Queenstown Resort Spa
Hilton Queenstown Resort Spa
Hilton Queenstown Resort & Spa Hotel
Hilton Queenstown Resort & Spa Kawarau Falls
Hilton Queenstown Resort & Spa Hotel Kawarau Falls

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

6/10 Good

I was a bit disappointed with Resort. We stayed at other hotels while in Queenstown on this trip at a much cheaper rate and by comparison they were of no less standard than the Hilton. I particularly wanted to book one night in 5 star hotel (Hilton Resort) and just did not feel it was quite up to standard I wanted. Hot Tub in pool area not working, Firepit area outside not working and one of the Bars closed. Buffet breakfast was not the greatest. A few food choices run out when we arrived for breakfast.
1-night trip
Verified Hotels.com guest review

6/10 Good

no service hotel
Fan, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

JERRAM, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Julie, 1-night trip
Verified Hotels.com guest review

6/10 Good

Danka, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Not happy with the reception person
Everything is ok except for the receptionist who entertained me. She asked me if I want to be a member which I gladly told her I would… she got my email ad, nothing came. On our second day she again asked my email ad.. nothing came again.. ph well
Nancy, 2-night trip
Verified Hotels.com guest review

8/10 Very good

We would stay again but….
Loved the view. Room was lovely. Fireplace hard to turn on. Not enough power points for charging thing. We stayed 10 days would have loved a coat rack for wet jackets no where to put them except a wardrobe not many hangers. Water taxi was fantastic and cheap. The wakatipu restaurant was amazing. Breakfast was ok but only Emily knew how to make coffee. coffee was bad wasn’t worth paying for. Took way to long for someone to take your order and you receive your coffee. Most times we had finished breakfast I understand they were short staffed but when they are in the corner all chatty looks bad Also food was hit and miss hot breakfast was warm to cold. Disappointed to see the breakfast manager reset a table after someone left without cleaning the table or removing other dishes from table not really what you want in Covid time. The hotel offered you 2 free drinks daily if you didn’t get your room cleaned. Check the drink list we found it very poor, We loved to hear it but others won’t our alarm was about 7.20am Air New Zealand flight taking off. It’s very loud. After saying that we did love the view the room car park was great nice wide spaces pool spa was lovely. We would stay again but I feel it’s more a 4 star than 5.
Carrieann, 9-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely hotel
Doesnt look like much from the outside but the hotel is really lovely, the rooms were lovely and big spacious bathrooms.
Michael or Heather, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Jasmania, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Daniel, 8-night trip
Verified Hotels.com guest review