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All properties in Queenstown, Otago, New Zealand

Hilton Queenstown Resort & Spa

Luxury hotel with spa, near Lake Wakatipu

  • Free WiFi in lobby
From
S$128
  • Hilton Queenstown Resort & Spa
  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Pool
  • Terrace/Patio
1 / 120Terrace/Patio
8.8.Fabulous.
  • Breakfast menu should be improved a lot . Only few variation. room service given to my…

    Nov 4, 2019

  • An amazing view with a convenient water taxi available to get into Queenstown.

    Aug 4, 2019

See all 747 reviews

Official standards

This property advises that it adheres to CleanStay (Hilton) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Dining options
Convenient
Transport options
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 220 smoke-free guestrooms
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Rooftop terrace
  • Breakfast available

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • On the waterfront
  • Lake Wakatipu - 5 min walk
  • Queenstown Event Centre - 32 min walk
  • Remarkables Park Town Centre - 35 min walk
  • Alpine Aqualand - 37 min walk
  • Skyline Gondola - 6.6 mi / 10.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed (Relaxation)
  • Deluxe Room, 1 King Bed
  • Room, 1 King Bed
  • Suite, 1 King Bed (Lake Wakatipu Suite)
  • Room, 1 Queen Bed, Accessible
  • Twin Room
  • Deluxe Twin Room, Lake View
  • Suite, 1 Bedroom (Residence)
  • Suite, 2 Bedrooms (Residence)
  • Deluxe 2 Bedrooms, Lake View (Residence)
  • Deluxe Room, 1 King Bed (Plus)

Location

  • On the waterfront
  • Lake Wakatipu - 5 min walk
  • Queenstown Event Centre - 32 min walk

What’s around

Landmarks

  • On the waterfront
  • Lake Wakatipu - 5 min walk
  • Queenstown Event Centre - 32 min walk
  • Remarkables Park Town Centre - 35 min walk
  • Alpine Aqualand - 37 min walk
  • Skyline Gondola - 6.6 mi / 10.6 km
  • Queenstown Golf Club - 3.7 mi / 5.9 km
  • Jacks Point Golf Course - 5.2 mi / 8.4 km
  • St Josephs Parish - 5.9 mi / 9.5 km
  • Queenstown Arts Centre - 6.1 mi / 9.8 km
  • Queenstown Ice Arena - 6.1 mi / 9.8 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 4 min drive
  • Ferry terminal shuttle

At a glance

Hotel size

  • This hotel has 220 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • New Zealand may have travel restrictions in place, including self-quarantine, due to COVID-19.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Transfers

  • Ferry terminal shuttle*

Parking

  • Onsite self parking (NZD 16 per day)
  • Onsite valet parking (NZD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Conference space
  • Meeting rooms
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free grocery shopping service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 3
  • Year Built - 2011
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Afrikaans
  • Chinese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes

Sleep well

  • Hypo-allergenic bedding available
  • Premium bedding

Things to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Free newspaper
  • WiFi (surcharge)

Food and drink

  • Refrigerator

More

  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Eforea spa at Hilton has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy.

Dining

Wakatipu Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Stacks Pub - Onsite restaurant. Open daily.

Recreation

On Site

  • Fitness facilities
  • Sauna
  • Spa tub

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Rafting nearby
  • Sailing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Skydiving nearby
  • Snowboarding nearby
  • Water skiing nearby
  • Windsurfing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Small print

Also known as

  • Hilton Queenstown
  • Hilton Queenstown Resort & Spa Hotel
  • Hilton Queenstown Resort & Spa Queenstown
  • Hilton Queenstown Resort & Spa Hotel Queenstown
  • Hilton Queenstown Resort
  • Hilton Resort Queenstown
  • Queenstown Hilton
  • Queenstown Resort
  • Resort Queenstown
  • Hilton Queenstown Hotel Queenstown
  • Hilton Queenstown Resort Spa
  • Hilton Queenstown & Queenstown

Optional extras

Credit card charges are subject to an extra charge

Late check-out can be arranged for an extra charge (subject to availability)

Facility access costs NZD 20 per person, per day. Facilities include a spa tub and a swimming pool.

Self parking costs NZD 16 per day

Valet parking costs NZD 40 per day with in/out privileges

Rollaway beds are available for NZD 60.0 per night

Buffet breakfast is offered for an extra charge of NZD 30 per person (approximately)

Babysitting/childcare is available for an extra charge

WiFi is available in guestrooms for NZD 9.95 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for NZD 9.95 (rates may vary)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hilton Queenstown Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs NZD 16 per day. Valet parking costs NZD 40 per day. Parking spots may be limited.
  • Yes, there's an indoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes, there are 2 onsite restaurants. Nearby restaurants include Rata Dining (6 mi), Speights Ale House (6.1 mi), and 1876 (6.1 mi).
  • No, this hotel doesn't have a casino, but Skycity Queenstown Casino (11-min drive) and SKYCITY Wharf Casino (11-min drive) are both nearby.
  • Have fun with activities like cycling, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Hilton Queenstown Resort & Spa also has an indoor pool and a sauna, as well as a fitness center and a garden.
8.8.Fabulous.
  • 8.0.Very good

    Queenstown Hilton's located about 10mins drive away from town. They'll tell you that there's free street parking at Doubletree Hilton next door, but it's quite misleading since there's only like perhaps 4-6 lots across the 2 properties to share, and chances of getting one is almost impossible. Valet's available at $20/day which I'd consider reasonable. No complimentary water is available in the room because apparently "Water in New Zealand is portable and drinkable from the tap". If you order room service, there's a ridiculous $5 tray charge levied on your bill, which I don't understand why they're charging me. A tray for room service is for Hilton's service staff's convenience, not mine. The lakeview's a little impeded because you get the view of Hilton's own flat rooftop with ventilation pipes and all. You still get a view of the QT lake, but I'd say it wasn't jaw dropping. Other than that, everything else has been stellar, I'd say to the staff's credit, not the Hilton brand. Housekeeping is top notch, we had a record of 4 days or so where staff replied to our notes to them. Valet team's nice and funny too. Front desk is a little bit more stiff rather than warm, but professional all the way. Would I stay again at this property? Probably not. Though we've grown used to the 10min drive back home, half of which unlit at night and a little creepy, but I may choose somewhere else with a better view, or just in city center itself.

    6 night romance trip, Oct 6, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great hotel with an excellent view !

    This is an excellent hotel with a great view of the surrounding mountains and tranquil Lake Wakatipu. Rooms are well furnished and stocked with a host or amenities akin to an well- stocked apartment. There were some hiccups though, like a busted shower head that broke off and dropped during my shower, and a mix-up with my in-room dining orders. Also, there was a kitchenette that came with a fridge, stove, hood, pots, pans, cutlery ... but no plates or bowls. weird? :D That being said, these are very minor hiccups to me and the exemplary service provided by the hotel and its fantastic staff (especially housekeeping) more than made up for the minor quirks.

    Lincoln, 6 night trip, Jun 16, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Room with a serene view

    You might miss the turning into the hotel and there may not be enough parking lots come peak season, but other than that, everything else was good. It's a pretty new hotel and I must say it's well-maintained. You wake up to a nice and serene scenery. Love the spacious room, bathroom, and the fireplace which you can control with a remote control.

    1 night romance trip, May 17, 2018

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Nice hotel close to the beach.

    A staff found our money that fell out if our pocket and she came running after us to return our money. Absolute honesty and unbelieveably great! Please reward her! Sirry we didnt get her name.

    siew ying, 3 night trip, Mar 27, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Good Place for swimming into lake

    Good location , easy reach to shopping mall and city central. Please do not forget wetsuit if you would like directly swimming into the lake, the temperature of water about 9 to14 degree.

    XIN LEI, 7 night family trip, Feb 15, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    re. thanks to Mohamed and all the Hilton staff

    When we arrived at the Hilton the person who had our room before us had spilt something on the carpet and it was being cleaned. The wonderful reception staff helped us to move to another room which had a lovely view of the lake. They went out of their way to help us to stay in this room even though it was a busy weekend for the Hilton. Special thanks to Mohamed who was really kind and helpful. We loved the vegan pizza we could order there too -- ask for vegan food and the kitchen will help out. The pool was wonderful and we loved being able to sit on the lakefront and have cocktails each evening. The watertaxi was easy to get across to Queenstown and it was a great trip on the water. Best of all, we loved the super friendly ducks on the Hilton lakefront. They were always amusing, especially the little Peking duck. We had a really relaxing and chilled stay. Loved our room and the breakfasts and everything about the Hilton Queenstown Resort and Spa! We've been before and we'll be back again! Oh and the hotel is super clean.

    Annie, 3 night trip, Feb 10, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Awesome birthday weekend : )

    We stayed two nights there. It was fun to use a water taxi to go to town, if you stay at Hilton hotel you can get a special price, $5 normally $10 single way. The hotel room is a good size with a nice bathroom. Hotel staff was friendly and kind. We will stay there again!

    Kurumi, 2 night family trip, Jan 28, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Not Good

    Didn't like their rooms service. The room wasn't cleaned properly. Everyday ended up complaining. The Air-conditioning wasn't working. Looked after that after three days of staying in heat. The things were not top up in the toilet and the kitchen for tea or coffee. Would have been nice if things were acknowledged after one complaint.

    Manoj Kumar, 4 night family trip, Jan 11, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    One night break

    Lovely spacious room. Very quiet. Would definitely stay again

    Angela, 1 night trip, Jan 8, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Room service was not good from the second day of our stay. We had to ask for toiletries etc. On site parking shouldn’t be charged extra. Dining options are limited

    4 night trip, Jan 6, 2021

    Verified Hotels.com guest review

See all 747 reviews