Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

Close
Skip to main content.
All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Hotel Hacienda de Castilla - Cancun

3-star3 stars
Great for families

Good to know

  • Children's pool
  • Free WiFi
  • Separate bedroom
  • Outdoor pool
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524, Mexico

3-star hotel with outdoor pool, near Market 28
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Free WiFi
    • Separate bedroom
    • Outdoor pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
Value
Best value for money
Service
Fantastic service
Location
Location is ok
WiFi
Complaints about WiFi

Hotel Hacienda de Castilla - Cancun

More Info: 6823 2342

from S$36
  • Standard Room, 2 Double Beds

What’s around Hotel Hacienda de Castilla - Cancun

Landmarks

  • In Downtown Cancun
  • Market 28 - 28 min walk
  • Plaza Las Americas - 40 min walk
  • Séptimo Día Adventist Church - 4 min walk
  • Mercado 23 - 13 min walk
  • Benito Juarez Municipal Building - 20 min walk
  • Cristo Rey Church - 22 min walk
  • Las Palapas Park - 23 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 43 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:30 PM
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests with dietary restrictions or food allergies should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room (up to 44 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • No parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Children's pool
Working away
  • One meeting room
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
Sleep well
  • Down comforter
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Hotel Hacienda de Castilla - Cancun’s small print

Also known as

  • Hacienda de Castilla
  • Hotel Hacienda de Castilla Hotel
  • Hotel Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla Hotel Cancun
  • Hacienda de Castilla Cancun
  • Hotel Hacienda de Castilla
  • Hotel Hacienda de Castilla Cancun
  • Hotel Hacienda Castilla Cancun
  • Hotel Hacienda Castilla
  • Hacienda Castilla Cancun
  • Hacienda Castilla
  • Hacienda De Castilla Cancun

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Full breakfast is offered for an extra charge of MXN 90 for adults and MXN 65 for children (approximately)

Pets are allowed for an extra charge of MXN 100 per pet, per night

Airport shuttle service is offered for an extra charge of MXN 1000 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hotel Hacienda de Castilla - Cancun

  • Does Hotel Hacienda de Castilla offer free cancellation for a full refund?
    Yes, Hotel Hacienda de Castilla does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hotel Hacienda de Castilla?
    Sorry, there's no parking at Hotel Hacienda de Castilla.
  • Is there a pool at Hotel Hacienda de Castilla?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Hotel Hacienda de Castilla?
    Yes, pets are welcome, with a limit of 2 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 100 per pet, per night.
  • What are the check-in and check-out times at Hotel Hacienda de Castilla?
    You can check in from 3:00 PM to 11:30 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Hotel Hacienda de Castilla?
    Yes, there's an onsite restaurant that serves Mexican cuisine.
  • Is airport shuttle service offered by Hotel Hacienda de Castilla?
    Yes, an airport shuttle is available. The charge is MXN 1000 per room roundtrip.

Recent reviews

Good 7.4 From 197 reviews

Exceptional 10.0
I stay here whenever I’m in Cancun
I stay here often whenever I need to overnight in Cancun. It’s a very comfortable, safe, convenience, easy-going hotel for a very reasonable price. I’ll be back soon!
Diane, us1 night business trip
Fair 4.0
No airport shuttle,
Wrong discription! The hotel does not has airport shuttle. And taxi fare they offer is higher than what u can get.
Mark, gb1 night trip
Exceptional 10.0
Nice safe hotel for a single woman
Nice, clean Mexican hotel where locals stay. Both times I've stayed, I'm the only American. Well equipped comfortable rooms, good Air Conditioning, nice pool, pleasant restaurant on premisis, and secure parking with 24-hour guard on site. It's my go-to hotel for any trips I make to Cancun, or when I need to overnight in town before leaving on an early flight. As a single woman, I feel very comfortable staying here, and you can too.
Diane, us1 night trip
Fair 4.0
Uno de los chicos de recepción, creo que su nombre era Ismael muy desagradable todo el tiempo con tonos de voz inadecuados nada amable ni cordial, el clima de la habiatacion nunca funcionó el control y fue muy incomodo dormir así. Fuera de eso los otros chicos de recepción y limpieza muy amables siempre.
Marlene, ca4 night family trip
Exceptional 10.0
Nice very Mexican Hotel in the downtown area away
Lovely very Mexican hotel in a local non -touristy Mexican neighborhood. Not on the tourist agenda. Ni beach but nice pool. Excellent service very warm and friendly people. I was the only non-Mexican there. It’s great value for a modest price. I will definitely stay here again If coming to Cancun for business.
Diane, us2 night trip
Exceptional 10.0
Great value. Clean room, nice staff. Would stay again.
Sian, gb1 night romance trip
Very good 8.0
Good for Families!!
Nice place
Edilberto, us1 night family trip
Very good 8.0
Overall good stay!
Nice big rooms with good amenities including tv and AC. The only bad thing is the WiFi which has a terrible service around the rooms.
Jonathan, usOther trip
Good 6.0
No Wifi, no Shuttle
WiFi never worked, and there is no airport shuttle service included, actually they are very far away from the airport.
Lorena, usRomance trip
Very good 8.0
Great place to stay for a quiet night. Great security. Friendly staff. Clean and restaurant on premises.
Catherine, mx1 night trip with friends

Hotel Hacienda de Castilla - Cancun

Is the description of this property not correct? Tell us