Holiday Inn Express and Suites Urbandale, an IHG Hotel
Urbandale hotel with indoor pool and 24-hour fitness
- Free on-the-go breakfast, free WiFi, and free parking
Hot breakfast is open. Pool is open. Clean rooms, spacious. Mattress was on the highly…
The room was very nice, plenty of space. Service was great! Close to the interstate,…
Holiday Inn Express and Suites Urbandale, an IHG Hotel
from S$114- Suite, Multiple Beds, Non Smoking
- Suite, 1 King Bed with Sofa bed, Non Smoking
- Executive Room, 1 King Bed, Non Smoking
- Standard Room, Non Smoking
- Room, 2 Queen Beds, Non Smoking
- Room, 1 King Bed, Accessible, Non Smoking (Mobility)
- Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)
- Room, Multiple Beds, Accessible, Non Smoking (Mobility)
- Suite, 1 Double Bed, Accessible, Non Smoking (Mobility)
FAQs for Holiday Inn Express and Suites Urbandale, an IHG Hotel
Does Holiday Inn Express and Suites Urbandale, an IHG Hotel offer free cancellation for a full refund? Yes, Holiday Inn Express and Suites Urbandale, an IHG Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Holiday Inn Express and Suites Urbandale, an IHG Hotel? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Holiday Inn Express and Suites Urbandale, an IHG Hotel? Yes, there's free self parking. Is there a pool at Holiday Inn Express and Suites Urbandale, an IHG Hotel? Yes, there's an indoor pool. Guests have pool access from 6:00 AM to midnight. Are pets allowed at Holiday Inn Express and Suites Urbandale, an IHG Hotel? Sorry, pets aren't allowed, but service animals are welcome. What are the check-in and check-out times at Holiday Inn Express and Suites Urbandale, an IHG Hotel? You can check in from 3:00 PM - anytime. Check-out time is 11 AM. Contactless check-in and check-out are available. Are there restaurants at or near Holiday Inn Express and Suites Urbandale, an IHG Hotel? Yes. Nearby restaurants include VIVA Mexican Restaurant (12-min walk), Planet Sub (13-min walk), and 1908 Draught House (14-min walk). What is there to do at Holiday Inn Express and Suites Urbandale, an IHG Hotel and nearby? Holiday Inn Express and Suites Urbandale, an IHG Hotel has an indoor pool and a 24-hour fitness center, as well as a spa tub.
Recent reviews
Fabulous 8.8 From 137 reviews
Exceptional
Very friendly and helpful staff. Brennan and Blake were very good and helpful. Answered all questions straight forward.
us1 night family trip
Exceptional
I really liked the King bed room. It was nice and large. The hotel was clean and in a good location near restaurants and the interstate. The pool was also nice.
us1 night family trip
Fair
Staff was good and indoor pool/hot tub was nice. Room was clean. Bed was old and squeaked and creaked with any type of movement making sleep almost impossible.
Jeff, us1 night family trip
Exceptional
Good stay
The hotel did the best that it could considering restrictions created by the pandemic. Probably, the only thing to be concerned about is the policy that housekeeping only cleans the room after 5 days. We stayed two nights, so that wasn't a major consideration -- i did cadge an extra bath towel from the housekeeping staff so my wife an i could each have a clean one for each day (there were 3 on the shelf). Otherwise the facility is clean and the pool and hot tub are good. There is one hot item available for breakfast each morning and a variety of packaged pastries and cereals and fruits.
Ronald, us2 night family trip
Poor
We got to our room and on the comforter on one of our beds looked like poop smeared. Also our fridge was not working. Took the comforter down stairs. The lady behind the counter(with blonde hair maybe in 50s) said she would get a new one for me. I stood there waiting 20 mins. She brought me a pillow n sheets. I told her i don't need those i need a new comforter she said it was damp and would bring it to my room. its 10p at night. Why would'nt they have another dry blanket to give. Told her I'm not waiting till midnight for a blanket. So mind you we had no blanket to sleep with So i give our son a shower and go to dry him off and they folded the towel so you wouldn't see that there was marker all over it. Then we go to pull out the couch bed and there is no sheets, blanket or pillow any where in the room for that. So my son had no pillow or blanket to sleep with. Mind you he is 7yrs old. I complained to the manager the next morning she tells me they dont put extra stuff in the room. Told her that is not xtra that is for the pull out couch and there should have been stuff in our room for that or when we checked in we should have been told and given the stuff at check in. The lady i first dealt at night ssid it wasn't her fault. Ok well make it right. She did not. The managers excuse was their cleaning people had to be pulled and go to another hotel. I told her that's no excuse and they should have had another clean blanket to give me right away. Not spot wash the pooped one
us1 night trip
Exceptional
The lady that checked us in at 4:30 am was amazing!!! After traveling all night and not having a room precooked she was a blessing!! The room was very clean and beds were comfortable!!
Samantha, us1 night trip
Exceptional
Nice hotel and location. One suggestion during this time of COVID is to better advertise that there is not regular breakfast, it is grab and go. I would suggest to provide plastic silverware and napkins in the grab n go bags as well. Otherwise very nice and cofortable beds.
stephanie, us1 night family trip
Good
Nice lounge area but when when we went to go sit in there to visit with another couple we were traveling with we were told it was closed.....we wentvand sat outside on the curb instead. Great pool area but there were way too many chemicals in the hot tub. It cjanged the color of several of our swimsuits and burned my eyes and the eyes of two of my children terribly. Had to go to walgreens for drops and those didnt even soothe them. They cried in pain for over an hour. This was super dissapointing because we choose our hotels on whether it has a mice pool and spa and if there is a hot breakfast. There was no hot breakfast- I can understand why due to Covid I guess it would have been nice to know ahead of time. We did appreciate the breakfast bags that were provided. Lastly, also due to Covid, there was no housekeeping services. Again, this would have been nice to know upon check in instead of arriving back after a long day to no fresh towels and unmade beds. For me these are some of the perks of traveling and what I am putting my money towards. Also beds were very noisy/squeaky.
Sarah, us3 night family trip
Exceptional
Very nice property, large clean rooms and friendly staff.
us1 night family trip
Fair
Chlorine in pool was so high eyes were watering ,couldn’t stay in hot tub long because of chlorine. Not impressed with rudeness of staff no one answered front desk phone for at least an hour and no one at front desk when we needed extra supplies/towels. loud fridge in room
Melissa, us1 night family trip