Garden Palace Hotel Surabaya Powered by Archipelago, Surabaya - Updated Price, Reviews & HD Photos

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4-star hotel in Surabaya with 3 restaurants and spa

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Overview
Rooms
Location
Amenities
Policies

7.0/10 Good

Property highlights

Spa

Airport transfer

Parking available

Free WiFi

Restaurant

Air conditioning

Jalan Yos Sudarso 11, Surabaya, East Java, 60271

Main amenities

Daily housekeeping
3 restaurants and 2 bars/lounges
Full-service spa
Nightclub
Breakfast available
Free babysitting
Health club
Valet parking
Self parking
24-hour room service
Coffee shop/cafe
24-hour business centre

Feel at home

Babysitting (free)
Garden
Terrace
Daily housekeeping
Laundry facilities
Coffee/tea maker

Room options

Royalle Club Twin

Sleeps 2
2 Single Beds

Royalle Suite

City view
Sleeps 2
1 King Bed

Menteri Suite

Sleeps 2
1 King Bed

Sultan Suite

Sleeps 2
1 King Bed

Superior Twin

Sleeps 2
2 Single Beds

Deluxe Thematic King

Sleeps 2
1 King Bed

Deluxe Thematic Twin

Sleeps 2
2 Single Beds

Royalle Club King

Sleeps 2
1 King Bed

Standard Classic King

Sleeps 2
1 King Bed

Standard Classic Twin

Sleeps 2
2 Single Beds

Superior King

Sleeps 2
1 King Bed

About this area

What's nearby

Heart of Surabaya
Tunjungan Plaza - 3 min drive
Pakuwon Mall - 12 min drive

Getting around

Surabaya (SUB-Juanda) - 18 min drive
Surabaya Pasar Turi Station - 4 min drive
Tandes Station - 15 min drive
Surabaya Gubeng Station - 16 min walk
Airport shuttle (surcharge)
Area shuttle

Restaurants

Green leaf - 16 min walk
Boncafe - 13 min walk
Sea Monsters - 3 min drive
X.O Suki - 12 min walk
HolyCow - 14 min walk

About this property

Garden Palace Hotel Surabaya Powered by Archipelago

A great choice for a stay in Surabaya, Garden Palace Hotel Surabaya Powered by Archipelago features a nightclub and offers an airport shuttle (available 24 hours) for IDR 250000 per vehicle. Guests can be pampered with massages at the spa, and Green House, one of 3 restaurants, serves international cuisine. Other highlights at this upmarket hotel include 2 bars/lounges, a health club and a 24-hour fitness centre.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

The property is disinfected using an electrostatic spray

Sheets and towels are washed at 60°C or hotter

Guest accommodation is sealed after cleaning

Check-in

Contactless social distancing and check-out

Cashless transactions are available for all charges at the property

Guest rooms kept vacant for 48 hours between stays

Social distancing measures in place

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks are required at the property

Hand sanitiser provided

Enhanced food service safety measures are in place

Individually wrapped food options available for breakfast, lunch, dinner and through room service

Reservations are required for the use of certain on-site facilities

This information is provided by our partners.

At a glance

Hotel size

360 rooms

Arriving/Leaving

Check-in time from 2:00 PM until midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

No cots (infant beds)
Free babysitting

Pets

No pets or service animals allowed

Internet

Free WiFi in public areas
Free WiFi in rooms

Parking

On-site parking only available on request
Secured uncovered on-site self-parking (IDR 60000 per day; includes in/out privileges)
Secured uncovered on-site valet parking (IDR 25000 per day; includes in/out privileges)
On-site motorhome/coach/lorry parking (fees apply)
On-site parking is limited (max. 10 spaces per unit)
Height restrictions apply for on-site parking

Transfers

Airport shuttle on request (available 24 hours a day)*

Other information

Designated smoking area (fines apply)

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
3 restaurants
2 bars/lounges
Coffee shop
24-hour room service
Snack bar/deli

Travelling with children

Free babysitting
Local/corner shop

Working away

24-hour business centre
Meeting rooms
Conference space (8608 square feet)

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop

Facilities

ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Fireplace in reception
Television in common areas
24-hour fitness centre
Full-service spa
Nightclub
Banquet hall
Reception hall

Accessibility

Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchairs available on site

Room amenities

Home comfort

Air conditioning
Coffee/tea maker
Slippers
Iron/ironing board (on request)

Sleep well

Pillow menu
Down duvet
Soundproofed rooms
Premium bedding
Memory-foam mattress

Freshen up

Bidet
Free toiletries
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper

Stay connected

Desk
Free newspapers
Free WiFi
Phone

Food and drink

Mini fridge
Free bottled water

Daily housekeeping
In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Dining

Green House – This restaurant specialises in international cuisine. Open 24 hours.

Ming Court – This restaurant specialises in Chinese cuisine and serves breakfast, lunch and dinner.

Vista Jazz – This bistro specialises in international cuisine and serves dinner and light fare.

Curabhaya – This lobby lounge specialises in Indonesian cuisine and serves dinner and light fare. Open 24 hours.

CAT Pajamas – This bar specialises in international cuisine and only serves light fare.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of approximately IDR 55000.00 for adults and IDR 27500.00 for children
Airport shuttle service is offered for an extra charge of IDR 250000 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

Airport shuttle service for children up to age 13 costs IDR 250000 (one-way)

Parking

Uncovered self-parking costs IDR 60000 per day with in/out privileges
Uncovered valet parking costs IDR 25000 per day with in/out privileges
RV/bus/lorry parking is available for an extra charge
Guests must contact this property in advance to reserve on-site parking
Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards, debit cards and cash.

Also known as

Garden Hotel Surabaya

Garden Palace Hotel

Garden Palace Hotel Surabaya

Garden Palace Surabaya

Garden Palace Surabaya Hotel

Garden Surabaya

Hotel Garden Palace Surabaya

Hotel Garden Surabaya

Palace Hotel Surabaya

Surabaya Garden Palace Hotel

Garden Palace Hotel Surabaya, Java

Garden Palace Hotel Surabaya

Garden Palace Hotel Surabaya Powered by Archipelago Hotel

Garden Palace Hotel Surabaya Powered by Archipelago Surabaya

Frequently asked questions

Does Garden Palace Hotel Surabaya Powered by Archipelago offer free cancellation for a full refund?

Yes, Garden Palace Hotel Surabaya Powered by Archipelago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at Garden Palace Hotel Surabaya Powered by Archipelago?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Are pets allowed at Garden Palace Hotel Surabaya Powered by Archipelago?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Garden Palace Hotel Surabaya Powered by Archipelago?

Yes. Self-parking costs IDR 60000 per day. Valet parking costs IDR 25000 per day. Parking spaces may be limited. Motorhome/coach/lorry parking is available.

Is an airport shuttle service offered by Garden Palace Hotel Surabaya Powered by Archipelago?

Yes, an airport shuttle is available. The charge is IDR 250000 per vehicle one-way.

What are the check-in and check-out times at Garden Palace Hotel Surabaya Powered by Archipelago?

You can check in from 2:00 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.

What is there to do at Garden Palace Hotel Surabaya Powered by Archipelago and nearby?

Garden Palace Hotel Surabaya Powered by Archipelago has 2 bars, a nightclub and a spa, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near Garden Palace Hotel Surabaya Powered by Archipelago?

Yes, there are 3 on-site restaurants, featuring international cuisine.

What's the area around Garden Palace Hotel Surabaya Powered by Archipelago like?

Garden Palace Hotel Surabaya Powered by Archipelago is in the heart of Surabaya, a short 4-minute walk from Surabaya Plaza Shopping Mall and 6 minutes' walk from Submarine Monument.

7.0

Good

6.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

3.0/10

Eco-friendliness