Guests
All properties in Shepton Mallet, England, United Kingdom

Charlton House Spa Hotel

4-star hotel in Shepton Mallet with spa and restaurant

  • Free WiFi and free parking
From
S$213

Image gallery

  • Outdoor Spa Tub
  • Outdoor Spa Tub
  • Indoor/Outdoor Pool
  • Outdoor Spa Tub
  • Outdoor Spa Tub
Outdoor Spa Tub. Image 1 of 98.
1 / 98Outdoor Spa Tub
near Glastonbury, Shepton Mallet, BA4 4PR, England, United Kingdom
8.2.Very good.
  • Stood waiting at receotion gor 10ons whilst manager was outside on his mobile(was out…

    Jul 15, 2021

  • We booked Charlton House as it was close to the East Somerset Railway where we had a…

    May 21, 2021

See all 60 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
Easy parking
  • Free WiFi
  • Free parking
  • Airport transfer
  • Bathtub
  • Gym

Property highlights

Main amenities

  • 28 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Spa tub
  • Health club

For families

  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries
  • Garden

What’s around

  • Kilver Court - 14 min walk
  • Royal Bath and West Showground - 2.5 mi / 4.1 km
  • Wells Cathedral - 6.2 mi / 9.9 km
  • Wells & Mendip Museum - 6.2 mi / 9.9 km
  • Downside Abbey (Basilica of St. Gregory the Great) - 6.2 mi / 9.9 km
  • Mendip Hills - 6.4 mi / 10.3 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Basic Double Room
  • Double Room
  • Standard Double Room
  • Deluxe Double Room
  • Superior Double Room
  • Deluxe Double Room
  • Family Suite

What’s around

Landmarks

  • Kilver Court - 14 min walk
  • Royal Bath and West Showground - 2.5 mi / 4.1 km
  • Wells Cathedral - 6.2 mi / 9.9 km
  • Wells & Mendip Museum - 6.2 mi / 9.9 km
  • Downside Abbey (Basilica of St. Gregory the Great) - 6.2 mi / 9.9 km
  • Mendip Hills - 6.4 mi / 10.3 km
  • Vicar's Close - 6.5 mi / 10.5 km
  • Ebbor Gorge - 6.6 mi / 10.6 km
  • Wells Bishop's Palace - 6.7 mi / 10.7 km
  • Nunney Castle - 7.5 mi / 12.1 km
  • Hauser and Wirth Somerset - 7.6 mi / 12.3 km

Getting around

  • Bristol International Airport (BRS) - 29 min drive
  • Castle Cary Station - 10 min drive
  • Bruton Station - 13 min drive
  • Frome Station - 15 min drive
  • Airport shuttle (surcharge)
map
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near Glastonbury, Shepton Mallet, BA4 4PR, England, United Kingdom

At a glance

Hotel size

  • This hotel has 28 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available on request)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free cooked-to-order breakfast
  • Restaurant
  • Bar/lounge
  • 24-hour room service

Things to do

  • Health club
  • Outdoor tennis court
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Yoga classes/instruction on site
  • Spa tub
  • Steam room
  • Sauna

Working away

  • Business center
  • Conference space
  • One meeting room
  • Conference center

Services

  • 24-hour front desk
  • Free newspapers in lobby
  • Wedding services

Facilities

  • Designated smoking areas
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet
  • Bathroom emergency pull cord

Languages Spoken

  • English

In the room

Home comforts

  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • TV
  • DVD player

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Children & extra bedsPay at property

  • Rollaway beds are available for GBP 30.00 per day

Pool, spa & gym (if applicable)Pay at property

  • The fitness facility is accessible for GBP 10.00 per person, per night
  • Guests under 16 years old are not allowed in the spa
  • Guests under 16 years old are not allowed in the health club, fitness facility, or spa tub
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and Barclaycard. Cash is not accepted.

Also known as

  • Charlton House Hotel
  • Charlton House Spa Hotel Hotel
  • Charlton House Spa Hotel Shepton Mallet
  • Charlton House Spa Hotel Hotel Shepton Mallet
  • Charlton House Spa Hotel
  • Charlton House Spa Hotel Shepton Mallet
  • Charlton House Spa Shepton Mallet
  • Charlton Spa Hotel
  • Bannatyne`s Charlton House Hotel Shepton Mallet
  • Bannatyne's Charlton House Spa Hotel Shepton Mallet, Somerset
  • Charlton Hotel Shepton Mallet
  • Charlton House Spa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Charlton House Spa Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM. Contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant. Nearby restaurants include The Thatched Cottage Inn (5-min walk), Whitstone's (10-min walk), and George Inn (3.2 mi).
  • Yes, an airport shuttle is available.
  • Practice your swing on the tennis courts. Additional recreation onsite includes aerobics and yoga. Indulge in a treatment at the spa and soothe your senses in the spa tub. Charlton House Spa Hotel also has a sauna and a steam room, as well as a garden.
8.2.Very good.
  • 10.0.Exceptional

    Few days away

    Had a lovely time, we stayed in room 18 the hotel is very nice and staff are very friendly and helpful, the only problem is the hotel and rooms need a bit of tlc, lights broken and not working, mismatched cups, DVD player but no dvd, the rooms are for two people but you only get water and biscuits for one person, our room had its own hot tub, flip flops would be a good nice to use when walking from our room to the hot tub not slippers and our room had its own entrance and outside access into the hotel. It rained the hole time we was there so we got socked a umbrella in the room would be great, it was lovely having our own private hot tub and Garden, but I don’t feel it was private enough as we could see the bin man and staff coming and going and there could see us when we was relaxing in the hot tub, I don’t like feather pillows so I didn’t sleep well different types of pillows options would be a good idea, you don’t get a welcome pack or a little note about the hotel, room you are in a meal and how to call room service or even given the number from room service, it would be very nice it you did please overnight we had a lovely stay and definitely we be coming back and staying again

    Leanna, 2 night family trip, Dec 13, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Great hotel spoilt by stealth pricing

    Excellent room, and good room rate, but restaurant was deceivingly expensive. £25 two course meal deal cost £40 due to £10 glass of wine and service charge added to bill (£4.80) Additional £10 to use the gym as well Enjoyed my stay, but worked out more expensive than I had envisaged On the upside, staff and facilities were excellent, and COVID arrangement very well handled.

    Rob, 2 night business trip, Dec 8, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Very peaceful and comfortable

    A very lovely place, total relaxation from start. The calm atmosphere and high level of comfort envelopes you, and then goes on to surprise you with each days discovery. The private patio, a garden that encourages you to take a walk and explore, the pool and spa with experience showers, hydro therapy pool , indoor & outdoor pool areas luscious seating, & varied sauna. Afternoon tea is just the perfect size, offering champagne or prosecco , & mini desserts. Restaurant menu somewhat limited, but well cooked, service can be a bit hit & miss but does not detract from an enjoyable experience all round.

    sydney, 2 night business trip, Oct 26, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    2 star Hotel

    The staff are amazing however it’s a very dated hotel. Our first room wasn’t clean found used plaster in the room so they moved us. Second room ceiling peeling off in the corner, dirty floors and bathroom toilet didn’t work. I would not recommend this hotel to anyone . I’ve stayed a 3 stars hotels that are better

    1 night trip, Oct 24, 2020

    Verified Hotels.com guest review

  • 2.0.Poor

    Stayed last week with my partner. Service in Restaurant was really poor and clearly either short staffed or staff with no experience. Room was unbearably hot, neither of us slept a wink, tv wasn’t working in the room either, bathroom a little shabby, complained at check out but little concern. Such a shame as I have stayed here twice before and thoroughly enjoyed my stays.

    Leanne, 1 night trip, Oct 20, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Nice place

    Delightful Hotel, good food, friendly staff, big clean rooms. only downside is that Shepton Mallet the town is very quiet with few pubs and restaurants.

    darren, 2 night trip, Sep 14, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Back to 10/10

    Friendly and helpful staff , restaurant service and food is excellent, warm welcome at reception.

    Michael, 1 night business trip, Sep 9, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Really relaxing stay in "Duncan's Den". We've stayed there before and in comparison to the last time, there were aspects of the room which felt a little bit tired but I don't know how much of that can be put down to the current Covid-19 alterations. The TV had a few wiring issues and without a carefully placed water bottle, the aerial lead had a tendency to slip out. Also, the grate that we needed to remove to put the bath plug in was a little bit slimy and needed a clean. The staff were fantastic and dealt with the new legislation incredibly well, taking temperatures before check-in and making sure everything was correctly wiped. Because of social distancing, the pool was brilliant. The spacing meant that only 9 people are allowed in the pool at once and although there a time limits when it's busy, it creates a very relaxing environment. Breakfast was first class and we were going to stay for dinner but we didn't like the look of the menu which was posted online so booked somewhere else. When we arrived, the menu on display was completely different and we would have stayed if that one had been posted online. Overall, it was a lovely stay. There were a few minor negatives but nothing to give us a bad impression of the hotel as a whole.

    Will, 1 night romance trip, Sep 4, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    This hotel is very professionally run. It has very rich and beautiful decor and it’s spa facilities are very good. The food in the restaurant was excellent for both dinner and breakfast. Our room was spacious and the bed was especially comfortable.

    Stephen, 1 night romance trip, Aug 14, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Hotel was fantastic. Fabulous room, decor well thought out. Service good - the receptionist who greeted us was outstanding, going out of her way to help. Food was also good, but menu was small.

    Yvonne, 1 night trip, Aug 9, 2020

    Verified Hotels.com guest review

See all 60 reviews