2/10 Poor
24 December 2022
5 star price at 2 star service.
Service is definitely not up to par with 5 star hotel standards. Took 40 minutes to check in with 4 different staff assisting. Felt like I was at a bad government agency where everything takes forever. Bags arrived more than 30 minutes after we checked in to our rooms making us wait around even longer. Got one tea at the bar and when I went to check out saw that they charged for 2. I corrected them and they proceeded to get three different people and management and still could not figure it out. The price of the tea was $3 so they wasted a bunch of my (and staff time) over a $3 tea that they double charged. This is completely not the experience I expect when paying this much money and choosing to stay at a 5 star resort. Overall the hotel had no vibe, poor service and nothing "special". It was also quite far away from any decent restaurants.
Verified traveller
1-night trip
Verified Hotels.com guest review