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Room options

View all photos for Family Bungalow, Lagoon View

In-room safe, iron/ironing board, bed sheets

Family Bungalow, Lagoon View

  • 33 sq m
  • Lagoon view
  • Sleeps 9
  • 4 Double Beds and 1 Single Bed

View all photos for Triple Room with Fan only and No special view

In-room safe, iron/ironing board, bed sheets

Triple Room with Fan only and No special view

  • 16 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

Double Room With Fan only, No Special View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room with Fan

In-room safe, iron/ironing board, bed sheets

Quadruple Room with Fan

  • 23 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds and 2 Single Beds

View all photos for Double Room, Lagoon View (with Fan)

In-room safe, iron/ironing board, bed sheets

Double Room, Lagoon View (with Fan)

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With A/A)

In-room safe, iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With A/A)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Double Room Lagoon View with Air Conditioning

Balcony

Double Room Lagoon View with Air Conditioning

  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Multiple Beds, Lagoon View (With Fan)

In-room safe, iron/ironing board, bed sheets

Triple Room, Multiple Beds, Lagoon View (With Fan)

  • Lagoon view
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

At a glance

Hotel size

  • 25 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Hiking/biking trails nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Laundry facilities
  • Luggage storage

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Television in common areas
  • An outdoor pool

Room amenities

Home comfort

  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Towels

More

  • Daily housekeeping
  • In-room safe

Reviews

6.0

Good

6.4/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Poor

Bad place, we a bad experience at this place As soon as we walked in to the room a lizard right in from, i asked the reception to move us, she had the worst attitude, she said well you will see different little animals at this place. My kids asked if they could sleep in the car :( trough the night i felt an insect on me, i jumped and it was a big bug, it flew away, The reception never gave us anything to sign at check in or out. The place is horrible.
Sandra, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

ZAKI, 1-night trip
Verified Expedia guest review

4/10 Fair

Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.
Mehmet, 2-night romance trip
Verified Expedia guest review

2/10 Poor

FERNANDO, 4-night trip
Verified Expedia guest review

8/10 Very good

Miguel Efren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Neyeli, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place
Cody, 2-night trip
Verified Orbitz guest review

8/10 Very good

Nostalgic
We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.
Bruce, 1-night trip
Verified Hotels.com guest review

2/10 Poor

The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.
Stanley, 1-night romance trip
Verified Expedia guest review

6/10 Good

Excelente vista, poco viejo el hotel.
Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones
Francisco, 1-night trip with friends
Verified Hotels.com guest review