All properties in Cancun, Quintana Roo, Mexico

Hotel Xbalamque and Spa

3-star hotel in Downtown Cancun with spa and outdoor pool

  • Free WiFi in lobby and free parking

Image gallery

  • Interior Entrance
  • Interior Entrance
  • Outdoor Pool
  • Outdoor Pool
  • Interior Entrance
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Av. Yaxchilan No. 31, Centro, Cancun, 77500, QROO, Mexico
  • Una agradable experiencia en compañía de mi familia, instalaciones muy buenas y muy…

    Sep 3, 2021

  • Good hotel in central Cancún close to most things to do

    Aug 28, 2021

See all 435 reviews

Official standards

This property advises that it adheres to Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Transport options
  • Free WiFi
  • Free parking
  • Pool
  • Air Conditioning

Property highlights

Main amenities

  • 90 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Terrace

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Downtown Cancun
  • Las Palapas Park - 2 min walk
  • Cristo Rey Church - 3 min walk
  • Market 28 - 6 min walk
  • Mercado 23 - 11 min walk
  • Ceviche Square - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 1 Double Bed
  • Standard Double Room, 2 Double Beds
  • Superior Room

What’s around


  • In Downtown Cancun
  • Las Palapas Park - 2 min walk
  • Cristo Rey Church - 3 min walk
  • Market 28 - 6 min walk
  • Mercado 23 - 11 min walk
  • Ceviche Square - 11 min walk
  • Benito Juarez Municipal Building - 11 min walk
  • Cancun Cultural House - 15 min walk
  • Séptimo Día Adventist Church - 20 min walk
  • Beto Avila Baseball Stadium - 21 min walk
  • Andres Quintana Roo Stadium - 23 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive
Profile: Downtown Cancun

Profile: Downtown Cancun

Downtown Cancun is where the city comes out to play. Follow the lead of local families and relax in the central Parque Las Palapas—you can make yourself a feast of local specialties like fresh quesadillas and tortas, or join a pick-up game of soccer.

Nearby, the waterfront neighborhood of Malecon Tajamar has a promenade walkway with great views of the Hotel Zone, and is right across the avenue from Malecon Americas Shopping Center—an open-air mall with department stores and restaurants.

See on map
Av. Yaxchilan No. 31, Centro, Cancun, 77500, QROO, Mexico

At a glance

Hotel size

  • This hotel has 90 rooms
  • This hotel is arranged over 3 floors


  • Check-in time 3 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. Guests driving to the property should contact this property in advance.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas


  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Full-service spa
  • Spa treatment room(s)


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop


  • Number of buildings/towers - 1
  • Year Built - 1990
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace


  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • TV
  • Cable TV channels

Stay connected

  • Desk
  • Phone


  • Daily housekeeping

Special features


Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.


La Adelita - This restaurant specializes in Mexican cuisine.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Some rooms at this property are not suitable for children. Please add child ages in the search parameters to display available rooms.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts major credit cards, Visa, Mastercard, debit cards and cash.

Also known as

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Spa
  • Hotel Xbalamque and Spa Hotel
  • Hotel Xbalamque and Spa Cancun
  • Hotel Xbalamque and Spa Hotel Cancun
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa

*See fees & policies for additional details or extra charges


  • Yes, Hotel Xbalamque and Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
  • Yes, La Adelita offers Mexican cuisine. Nearby restaurants include Restaurante Labná (3-min walk), Cheester Palapas (4-min walk), and Gory Tacos (5-min walk).
  • No, this hotel doesn't have a casino, but Caliente Casino (3-min drive) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.
  • Hotel Xbalamque and Spa has a spa and an outdoor pool, as well as a garden.
  • 2.0.Poor

    Never again.

    Got a room with a TV from 1995. Requested a change of room same thing. Overall bad. Last time never again.

    Alejandro, 2 night family trip, Aug 6, 2021

    Verified guest review

  • 8.0.Very good

    Comfortable stay

    Pretty unique, all floors have different wall painting; Ok condition, but free parking and free breakfast save lots of time on vac. The only downside is no WiFi in rooms. The spa at hotel offers very good deal! 👍

    3 night trip, Jul 10, 2021

    Verified guest review

  • 2.0.Poor

    This place is terrible. There is no air conditioning except in the room and it’s loud. The windows won’t latch and are broken so they let the ac out.They only give you one stained sheet and the beds are hard as stone. The staff is rude and will scam you. The pool is always out of service or overcrowded and looks dirty. The ceilings are falling apart. Be careful! There is a tour agency inside the hotel that will lie and scam you out of money. There is no WiFi in the rooms only in the unairconditioned lobby! When the agency lied about the tours they sell , the hotel won’t help you. Stay away from this place!

    7 night trip, Jun 8, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Excellent place and close to many restaurants stores beaches and overall great price ,

    3 night romance trip, Jun 6, 2021

    Verified CheapTickets guest review

  • 2.0.Poor

    The AC didn’t work, the room was dirty and smelled bad, I had to request a new room.

    3 night family trip, May 28, 2021

    Verified Orbitz guest review

  • 8.0.Very good

    Close to ado station and public transportation

    4 night trip, May 16, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Todo estuvo bien, aunque creo que se podía mejorar el servicio de Internet

    Alejandro, 4 night family trip, May 16, 2021

    Verified guest review

  • 4.0.Fair

    Would not stay here again.

    We got in a little late and the front desk staff was very nice and upgraded our room. ( I guess you could call it that.) They only have wifi in the lobby, but we were lucky enough to get a little reception in our room. the entire room was dated and old. The shower pressure was lacking and the hot water was tepid at best. The bed was like sleeping on a granite slab and they only had a thin sheet for a cover. There was no blanket or anything to cover up. At least the AC worked well. There is a bar in the hotel that blasts music until 4 am. All we heard was a bad cover band screwing up "Your Love" by the Outfield all night long.

    randall, 1 night trip, May 13, 2021

    Verified guest review

  • 6.0.Good

    Staff was really friendly and helpful. Housekeeper lina did an amazing job everyday. I wish there were more options for the free breakfast since i do not eat pork. Overall i am very appreciative of the service they provided

    5 night family trip, Apr 26, 2021

    Verified Expedia guest review

  • 6.0.Good

    Close to the ADO bus station.

    The hotel is affordable, but needs some improvements. Is good to stay overnight if you need to catch the bus to the airport, Merida o Tulum, which bus station is within a walking distance. Is also close to the Mercado 28, and the supermarket. Staff was friendly.

    ofelia, 3 night family trip, Apr 16, 2021

    Verified guest review

See all 435 reviews