Zuana Beach Resort

Doesn’t look how it looks like in photos. Very old

The property was clean and well maintained. The staff is very friendly and helpful.

Excellent service

Jis place was terrible! The rooms smells like mildew and so do the blankets and towels. Also there is a lot of construction going on and the place is packed. The free breakfast is sub par and you have to sit in a patio fighting with birds so they don’t eat your food (they are very aggressive!), the staff chases them away with water. Finally, our check out process was the worst we were standing in line for one hour and still not luck! There were dozens of people checking out and just one person helping them. It was terrible cause someone had to radio from your room to verify your consumptions and then the process was very manual at least 15 min per person... I approached the lady at the desk as I had a flight to catch and couldn’t wait any longer, she couldn’t have cared less and said I had to wait. Told her I couldn’t risk my flight left my cards and went to get a taxi (btw if you order a taxi to the hotel for their staff prices are double, just woke to the corner outside and some local taxis will provide you with cheaper and better service). I got an email from them later on the day saying that I needed to make a transfer to their Colombian saving back account to pay for the bottle of water I consumed. I replied that they could use my credit card on file and explained the situation and the poor customer service... again, they didn’t care.

Love Zuana. I've been coming for 22 years and never disappointed!

The location is great. The multiple pools are great. Room had an ocean view with balcony. Disliked that there were only 2 bath towels and when called to ask for them, it took over an hr. We had dinner plans with friends so we could not wait for towels. We spoke with manager on duty and she said they only have 1 housekeeper at night. I find it hard to believe theres only 1 person on for the whole complex, but if there is, then that needs to be fixed. This was the basic necessity. There was no floor towel or hand towel either. Overall, disappointed and unsure if i will go back

The property is well kept and the staff was very helpful . The food was good but sometimes it took a long time to get food and drinks . The view was great from our room and weather was superb . Enjoyed my stay

This is like being in paradise, strongly recommended

What an amazing place, especially the pool area is absolutely wonderful. Atfter reading some of the reviews I was a little worried about booking this hotel but I needed have worried as it is exceptional. The rooms are wonderful, the bed was comfortable, the kitchen and bathroom were excellent. The food is a little pricy but as we were only there for the night I didn’t mind paying. The water at the beach is a bit murky but that’s hardly the hotels fault. I was so impressed and we’ll definitely be back again!

Rooms completely different compared with the pics dirty fans old rooms the entire hotels needs an upgrade very disappointed