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Hope Lake Lodge & Indoor Waterpark

3.5 stars
2000 NYS Rt. 392CortlandNY13045United States of America, ‏800 1205131 (Singapore Toll Free) +1-817-524-0058 (From abroad)
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Excellent4.2 / 5
Wellness Area
Great wellness & sports facilities
Location
Great location
Cleanliness
Clean
WiFi
Bad internet service
113See all 113 Hotels.com reviews
From 610 reviewsTripAdvisor Traveller Rating

Hope Lake Lodge & Indoor Waterpark

Hotel Info: 800 1205131

from S$230
  • Deluxe Suite - Waterpark Access Additional
  • Family Suite - Waterpark Access Additional
  • Deluxe Family Suite - Waterpark Access Additional
  • Traditional Suite, 1 Queen Bed with Sofabed - Waterpark Access Additional

At a glance

Key facts

Hotel size

  • This hotel has 106 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • 24-hour check-in
  • Check-out time is 11 AM
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 21

Travelling with others

Children

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free valet parking

Offsite

  • Free ski shuttle

Other information

  • Smoke-free property

Also known as

  • Hope Lake Indoor Waterpark
  • Hope Lake Indoor Waterpark Cortland
  • Hope Lake Lodge
  • Hope Lake Lodge & Indoor Waterpark
  • Hope Lake Lodge & Indoor Waterpark Cortland
  • Indoor Lodge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for an additional charge

Cooked-to-order breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Cooked-to-order breakfast (surcharge)
  • 2 coffee shops/cafés
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Room service (during limited hours)
Things to do
  • Indoor pool
  • Outdoor pool
  • Ski-in/ski-out access
  • Free ski shuttle
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Water park access (surcharge)
  • Pool sun loungers
  • Ski storage
  • Spa tub
  • Ski passes available
  • Sauna
  • Arcade/game room
Working away
  • Number of meeting rooms - 2
  • Conference space
  • Meeting rooms 2
  • Conference space size (feet) - 4500
  • Conference space size (meters) - 405
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Picnic area
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Down comforter
  • Sofa bed
  • Sofa bed size queen
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Fireplace
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Cable TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishware, and utensils
  • Dishwasher
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Spa

Waterfalls Spa has 2 treatment rooms. Services include massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Acorn Grill - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Ski

  • Ski-in/ski-out access
  • Ski passes available
  • Free ski shuttle
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Ski lessons on site
  • Ski equipment rentals on site
  • Cross-country skiing on site
  • Downhill skiing on site
  • Snow tubing on site
  • Snowboarding on site
  • Snowshoeing on site
  • Snowmobiling nearby

Hope Lake Lodge & Indoor Waterpark’s small print

Also known as

  • Hope Lake Indoor Waterpark
  • Hope Lake Indoor Waterpark Cortland
  • Hope Lake Lodge
  • Hope Lake Lodge & Indoor Waterpark
  • Hope Lake Lodge & Indoor Waterpark Cortland
  • Indoor Lodge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Rollaway beds are available for an additional charge

Cooked-to-order breakfast is offered for an extra charge of USD 10 per person (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.2 /5 from 113 reviews

Hope Lake Lodge & Indoor Waterpark
Good3.0 / 5
Didn't clean my room
My main problem with this facility was that they had weddings going on and anybody who wasn't part of the wedding party apparently wasn't a priority. I stayed two nights and my room was NOT cleaned at all! I had to call twice to ask for fresh towels and to have the waste baskets emptied and rather than apologies, I got excuses (I wasn't here, I didn't know, etc.). I've never stayed in a hotel where my room wasn't cleaned. What else are we paying for but a little bit of luxury!? The staff was nice enough and the first day they were very fast at helping with everything. I was woken in the middle of the night by guests who thought it was a good idea to stay out on their balcony talking and drinking at 3am. So, it was an okay stay if that.
2 night family trip
Hope Lake Lodge & Indoor Waterpark
Good3.0 / 5
Nice place, horrible food.
The lodge was nice and what you would expect. Very nice views and a good kitchen to work with. That being said, we arrived late with a baby so we opted to have the restaurant bring us our food to the room. We ordered more than we could eat to have leftovers for lunch the next day. The food was by far the worst we had ever had at a restaurant!!! Microwaved thin quesadilla with mostly canned ingredients inside... Chicken special was essentially butter on soggy noodles with a fried piece of soggy chicken... The salad wasn't dressed, the pizza had good crust but the toppings were very bad... And lastly the chocolate cake was dry, and looked (and tasted) like a Dunkin hiens boxed cake made by my six year old self.... Considering it was my birthday dinner it was incredibly disappointing. Needless to say we had a lot of leftovers... All of which we threw out. So enjoy the hotel, but stay clear from the restaurant!!
1 night family trip
Hope Lake Lodge & Indoor Waterpark
Outstanding5.0 / 5
Better-than-expected
An hour before I checked in I called to confirm that I had an ADA room. It turns out I forgot to ask for one and they were not available. And then lo and behold I checked into a room with a walk-in shower that was perfect for me. This room by the way was significantly larger than my first apartment
3 night family trip
Hope Lake Lodge & Indoor Waterpark
Excellent4.0 / 5
Great place and great facilities
This is a lovely hotel with good staff and very clean and nice facilities . Room was quite spacious and nice with full kitchen gears and amenities . Overall the place gave us very nice feelings .
1 night family trip
Hope Lake Lodge & Indoor Waterpark
Good3.0 / 5
Get updated hotel info before booking
The hotel is very beautiful. Checking in was a bit of a cluster as one person didn't do their job. I had to find the reservation & prove to them that I had paid. No big deal but if I had my family and kids this could have been another story. Very clean room with great amenities. Unfortunately the info books were not updated and the café on property was closed when I was there. No AM coffee.
1 night business trip

See all reviews

Hope Lake Lodge & Indoor Waterpark

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