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Hotel Daniela

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Front of property
View from property
Alpine Roof Suite | Minibar, in-room safe, desk, blackout curtains
2 restaurants, lunch and dinner served, fondue

Overview of Hotel Daniela

Hotel Daniela

4.0 star property
4-star hotel in Zermatt with 2 restaurants and spa

9.4/10 Exceptional

360 verified guest reviews

Property highlights

  • Free breakfast
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Non-smoking
Steinmattstrasse 39, Postfach 354, Zermatt, VS, 3920

Guests rated this location 9.0/10 - Wonderful

Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Free train station pick-up
  • Ski storage
  • Sauna
  • Steam room
  • Room service
  • Airport shuttle
  • Terrace
  • Coffee/tea in a common area
  • Garden
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min drive

Getting around

  • Sion (SIR) - 75 min drive
  • Zermatt Gornergratbahn Station - 9 min walk
  • Zermatt (QZB-Zermatt Train Station) - 9 min walk
  • Zermatt Station - 9 min walk
  • Free train station pickup
  • Airport shuttle (surcharge)


  • Elsie's Bar - 4 min walk
  • Old Zermatt - 1 min walk
  • Harry`s Ski Bar - 3 min walk
  • Hexenbar - 5 min walk
  • Papperla Pub - 1 min walk

About this property

Hotel Daniela

A great choice for a stay in Zermatt, Hotel Daniela features an airport shuttle. After relaxing at the sauna, guests can enjoy fondue at Schaeferstube, which serves dinner and is one of 2 restaurants. Other highlights at this upmarket hotel include a bar/lounge, a steam room and a terrace. Fellow travellers say good things about the helpful staff and breakfast.


English, French, German, Italian, Portuguese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 24 rooms
  • Arranged over 3 floors


  • Check-in time from 3 PM until 9 PM
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 7 AM - 9 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.
  • Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 3 children (8 years old and younger) stay free when occupying the parent or guardian's room using existing bedding


  • Pets allowed (dogs only)*


  • Free WiFi in public areas
  • Free WiFi in rooms


  • No on-site parking


  • Airport shuttle*
  • Free train station pickup

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning
  • 2 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Shopping
  • Access to nearby indoor pool
  • Free use of nearby fitness centre
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Skiing lessons nearby
  • Snowboarding nearby


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Multilingual staff
  • Bike hire
  • Ski storage


  • 1 building/tower
  • Built in 1988
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fireplace in lobby
  • Full-service spa
  • Sauna
  • Steam room


  • Wheelchair-accessible
  • Lift


  • English
  • French
  • German
  • Italian
  • Portuguese

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.


Schaeferstube – This restaurant specialises in fondue and only serves dinner.
Restaurant Julen – This restaurant serves lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 17 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge


  • Pets are allowed for an extra charge of CHF 20 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global) and Safe Travels (WTTC - Global).


<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Daniela Hotel
Daniela Zermatt
Hotel Daniela
Hotel Daniela Zermatt
Daniela Hotel Zermatt
Hotel Daniela Hotel
Hotel Daniela Zermatt
Hotel Daniela Hotel Zermatt

Frequently asked questions

Does Hotel Daniela offer free cancellation for a full refund?
Yes, Hotel Daniela does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Daniela?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Daniela?
Yes, dogs are welcome. There's a charge of CHF 20 per pet, per night.
Is parking offered on site at Hotel Daniela?
Sorry, there's no on-site parking at Hotel Daniela.
Is an airport shuttle service offered by Hotel Daniela?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Daniela?
You can check in from 3 PM - 9 PM. Check-out time is 11:00 AM.
What is there to do at Hotel Daniela and nearby?
During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for hiking and mountain biking. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room. Hotel Daniela also has a garden and access to a nearby indoor pool.
Are there restaurants at or near Hotel Daniela?
Yes, there are 2 on-site restaurants, featuring fondue.
What's the area around Hotel Daniela like?
Hotel Daniela is a short 9-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular.







Staff & service




Property conditions & facilities




10/10 Exceptional

This is a wonderful hotel: great breakfast and a five course exquisite dinner with menu changing daily. Very attentive and helpful staff! Amenities are renovated, with the wellness center being brand new and quite unique. Located in the center of Zermatt. We will definitely be back!
Verified Expedia guest review

10/10 Exceptional

3-night family trip
Verified guest review

8/10 Very good

Nice property, incredibly nice staff! Our room was horribly small with no A/C. I know we were in the mountains, but it was warm and very uncomfortable without air circulation...but they did have a GREAT ice machine!!
John, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Thank you so much to the receptionists!! And the guy assistant for helping us with our luggages!! They would hv never arrived if not for you guys. Breakfast here was also one of the best we had in Swiss
2-night family trip
Verified guest review

10/10 Exceptional

Holy Cow!!! What a find! Really, I can't say enough good things about the hotel, the staff, and our stay. The room was excellent, beautifully equipped, and every want taken care of. Our mini fridge was stocked daily with soft drinks, water, and a couple of beers. Coffee in the room was excellent. The decor was contemporary mountain and beautiful. Helpfulness of the staff was unbelievable! I would have lost patience with me- but they were kind and knowledgeable. Breakfast was crazy!! Yummmmmm Yummmmmm Yummmm. Never have I ever had so much goodness at a hotel. The spa was like something out of a movie. We even rested in a hay bed. Sounds weird but I loved it. Cannot say enough good things about our stay. We will be talking about this for the rest of our lives. Really- that good!
lisa, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Exceeded all expectations!! 5 Stars
Tremendous stay in Zermatt. Hotel Daniela exceeded our tough expectations. The hotel staff were amazing and the accommodations were excellent. The room was spacious, super clean, and our view was awesome. The entire staff was friendly and always helpful. We would recommend Hotel Daniela to all and will be back.
Stephen, 4-night trip
Verified guest review

10/10 Exceptional

Family-like warm atmosphere, makes you feel like at home only you don’t have to do anything apart from relaxing. Amazing breakfast buffet, great variety. Within a walking distance to train station and any ski stations.
Magdalena, 2-night family trip
Verified Ebookers guest review

10/10 Exceptional

Perfect Hotel Stay
We had a fantastic three nights at the Hotel Daniela. The front staff were particularly wonderful and helpful with local tips on skiing, dinner reservations, and whatever else we needed. The hotel room is very comfortable with just the right amount of special touches, and the breakfast setup was ideal. We can't wait to come back next year!
Joseph, 3-night family trip
Verified guest review

10/10 Exceptional

Staff is super helpful and friendly. Free shuttle from train station, do not need to worry about many luggages. Complimentary drinks in fridge (many bottles). Laundry 9kg CHF 30 (clean and dry). Price reasonable as i dont need to go for self service at CHF 14 (clean 8, dry 6), save the hassle of travel with big packages
SERENE, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Stunning hotel, even better staff!
I cannot explain how incredible the staff at the Daniela are. Not only do they run a stunningly beautiful hotel, they themselves are incredibly friendly and knowledgable. Thanks to their advice, my family and I changed our plans in Zermatt slightly and we were able to enjoy experiences that we would have missed otherwise. The rooms, cleanliness, location, etc are more than enough for this hotel to constantly get a 4+* rating, but the staff still go ahead and make it special. Finally, the custom scent throughout the hotel and it's toiletries is so good we ended up buying their fragrance for home! Already planning a trip back in winter. Thank you everyone at the Daniela!
Neil, 1-night family trip
Verified guest review