When you stay at GLOU Shinjuku Family, you'll be a short five-minute drive from Tokyo Imperial Palace and Shinjuku Gyoen National Garden. Apartments feature kitchenettes, flat-screen TVs and slippers. Public transportation is only a short walk: Wakamatsu-kawada Station is 8 minutes and Akebonobashi Station is 8 minutes.
Shinjuku Gyoen National Garden - 14 min walk - 1.2 km
Isetan Department Store Shinjuku - 16 min walk - 1.4 km
Shinjuku Isetan - 18 min walk - 1.5 km
Waseda University - 6 min drive - 2.1 km
Getting around
Tokyo (HND-Haneda) - 49 min drive
Tokyo (NRT-Narita Intl.) - 83 min drive
Seibu-Shinjuku Station - 21 min walk
Yotsuya Station - 23 min walk
Shin-Okubo Station - 23 min walk
Wakamatsu-kawada Station - 8 min walk
Akebonobashi Station - 8 min walk
Higashi-shinjuku Station - 11 min walk
Restaurants
Billy The Kid 新宿曙橋店 - 1 min walk
栄寿司抜弁天 - 6 min walk
小笠原伯爵邸 - 7 min walk
余丁町砂場 - 2 min walk
居酒屋吉野 - 7 min walk
About this property
GLOU Shinjuku Family
When you stay at GLOU Shinjuku Family, you'll be a short five-minute drive from Tokyo Imperial Palace and Shinjuku Gyoen National Garden. Apartments feature kitchenettes, flat-screen TVs and slippers. Public transportation is only a short walk: Wakamatsu-kawada Station is 8 minutes and Akebonobashi Station is 8 minutes.
At a glance
Property size
4 apartments
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Check-out time is 10:00 AM
Special check-in instructions
There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
Information provided by the property may be translated using automated translation tools
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Children
No cots (infant beds)
Pets
Pets not allowed
Internet
Free Wi-Fi in rooms (speed: 25+ Mbps)
Parking
No on-site parking
Property amenities
Internet
Free Wi-Fi, with a speed of 25+ Mbps
Parking and transport
No on-site parking available
Kitchenette
Fridge
Cookware/dishes/utensils
Electric kettle
Bedrooms
Bed sheets provided
Bathrooms
Shower
Hairdryer
Towels provided
Bidet
Free toiletries
Shampoo
Slippers
Soap
Toilet paper
Entertainment
Flat-screen TV
Laundry
Near a laundromat
Pets
No pets allowed
Suitability/Accessibility
No lifts
Location highlights
Near a metro station
In the city centre
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
4 rooms
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
Policies
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa
Also known as
GLOU Shinjuku Family Tokyo
GLOU Shinjuku Family Apartment
GLOU Shinjuku Family Apartment Tokyo
Frequently asked questions
Are pets allowed at GLOU Shinjuku Family?
Sorry, pets aren't allowed.
Is parking offered on site at GLOU Shinjuku Family?
Sorry, there's no on-site parking at GLOU Shinjuku Family.
What are the check-in and check-out times at GLOU Shinjuku Family?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 10:00 AM.
Does GLOU Shinjuku Family have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a fridge and cookware.
What's the area around GLOU Shinjuku Family like?
GLOU Shinjuku Family is in Shinjuku, a short 8-minute walk from Wakamatsu-kawada Station and 13 minutes' walk from Shinjuku Gyoen National Garden.
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Reviews
GLOU Shinjuku Family Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.6
Cleanliness
8.8
Amenities
10
Property conditions & facilities
Reviews
Verified review
8/10 Very good
14 Jun, 2026
It was clean, not very spacious, somewhat close to a station, check-in was good.
Verified review
8/10 Very good
30 Mar, 2026
Walking distance to at least three different train lines makes for getting around Tokyo easier. An abundance of conveniece stores is nice as well
Verified review
6/10 Good
12 Jun, 2026
Property was very small and check was a bit difficult to find the lock box and the phone number on the door to ask for help was wrong. Property is a bit further away from the sights than I expected but it was good value for money.
Verified review
8/10 Very good
20 Jun, 2026
Rooms were clean, with mini fridge, microwave, WiFi, AC, and bathroom amenities as advertised. We just ran into a little problem that check-in process required an email that we never got. Listed phone number did not get a response, but ringing the electronic “doorbell” had an immediate answer and resolution from a remote attendant.
Verified review
10/10 Exceptional
9 Nov, 2025
There was a family mart and 7-11 within walking distance. Easy access to two train stations. Also close to a steak house open in the evenings. It was easy to access, a great size for families and a safe location.
Verified review
10/10 Exceptional
26 Nov, 2025
Plenty of room
Verified review
10/10 Exceptional
22 May, 2025
Very cozy stay at this hotel. I had some worries about checking in, but the staff kept communicating with me through the app and they were very helpful.
Verified review
6/10 Good
13 Apr, 2026
Clean room small
Verified review
2/10 Poor
10 Jun, 2026
Not cleaned only changed mattress covers
Dusty environment causes sick
Verified review
10/10 Exceptional
1 Jun, 2025
Nice place. Small but has everything you need
Verified review
6/10 Good
26 May, 2026
AC not working well
Verified review
6/10 Good
27 Apr, 2026
Room was not clean. Hair on the floor, bed etc. Even the floor seemed dirty. Tried reaching out to Expedia but they wouldn't refund me for the second day. WiFi details were not available and when I reached out to the property they replied the next day.
Verified review
6/10 Good
6 Jun, 2025
Room looks bigger in pictures. No place for luggage. Very small for 4 people. Motion sensor in bathroom for light. If you don’t move light goes out which is a little annoying. People nice. Self check in/out. No room service if you stay more than one day. We managed but very cramped. 2 adults, 1 teenager, 1 child.
Verified review
4/10 Fair
3 May, 2026
While the price was relatively low for a 3-night stay, I was overall disappointed with this one. The room wasn’t very clean: floor had clumps of hair and dust, stains on walls, stains in the bathtub, clumps of lint on the fan screen.
The WiFi connection was only available for about 50% miles of the time, and would shut off unpredictably.
The heater/AC unit didn’t work at arrival.
All of these issues were reported to the host, but the only way to communicate with them is through this Expedia app, and there is a long delay before receiving a response. And the responses were stock phrases or AI-generated, revealing a lack of care. One time it was suggested I provide photos of dirt to email address “————@————.——-“. Didn’t exactly feel like there was much sincerity with providing service. I’m old-fashioned, and much prefer to communicate directly with a human voice. There’s just a lack of communication and follow-up.
There was somebody sent to check out the heater after the first night. It was fixed but again, it was not communicated to us.
Verified review
2/10 Poor
26 Jun, 2026
Habitación muy vieja..las paredes sucias.. huele a humedad y todo lo que dejas coge ese horrible olor... Muy poco cuidado para el precio tan elevado que es..no lo cojáis
Verified review
10/10 Exceptional
5 Mar, 2026
Très accessible par le métro. Instructions de l’hôte très clair. Appartement dans un quartier tranquille. Confortable, propre, très bon rapport qualité prix.