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Protea Hotel Fire & Ice by Marriott JHB Melrose Arch

4-star hotel with full-service spa, connected to a shopping center, near Melrose Arch Shopping Centre

  • Free WiFi
From
S$108

Image gallery

  • Terrace/Patio
  • Terrace/Patio
  • Pool
  • Room, 1 King Bed, Non Smoking - Bathroom
  • Terrace/Patio
Terrace/Patio. Image 1 of 86.
1 / 86Terrace/Patio
22 Whitely Street, Johannesburg, 2076, Gauteng, South Africa
8.2.Very good.
  • Good location. Everything else was poor - not clean, noisy at night, staff extremely…

    Dec 3, 2020

  • Located in a safe area for a solo, this Protea is outstanding. The staff were very…

    Mar 13, 2020

See all 70 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Safe
Shopping
Walkable
Convenient
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 197 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available

For families

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Free toiletries
  • Garden

What’s around

  • In Greater Johannesburg Metropolitan Area
  • Melrose Arch Shopping Centre - 3 min walk
  • Wanderers Stadium - 14 min walk
  • James and Ethel Grey Park - 18 min walk
  • The Wanderers Golf Club - 25 min walk
  • Killarney Golf Club - 37 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Twin Beds, Non Smoking

What’s around

Landmarks

  • In Greater Johannesburg Metropolitan Area
  • Melrose Arch Shopping Centre - 3 min walk
  • Wanderers Stadium - 14 min walk
  • James and Ethel Grey Park - 18 min walk
  • The Wanderers Golf Club - 25 min walk
  • Killarney Golf Club - 37 min walk
  • Rosebank Mall - 44 min walk
  • Peacemaker Museum - 2.5 mi / 4 km
  • Nelson Mandela Square - 2.5 mi / 4.1 km
  • Sandton City Mall - 2.7 mi / 4.3 km

Getting around

  • O.R. Tambo Intl. Airport (JNB) - 27 min drive
  • Johannesburg (HLA-Lanseria) - 31 min drive
  • Johannesburg Park Station - 10 min drive
  • Johannesburg Sandton Station - 11 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
map
See on map
22 Whitely Street, Johannesburg, 2076, Gauteng, South Africa

At a glance

Hotel size

  • This hotel has 197 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (ZAR 65 per night)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Outdoor pool
  • Pool umbrellas
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Use of nearby fitness center (discount)

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2010
  • Elevator
  • Garden
  • Terrace
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Sign language-capable staff
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Turndown service

Freshen up

  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Camelot Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Small print

Also known as

  • Protea Hotel Fire Ice Melrose Arch Johannesburg
  • Protea Hotel Fire & Ice by Marriott JHB Melrose Arch Hotel
  • Protea Fire Ice Melrose Arch Johannesburg
  • Protea Fire Ice Melrose Arch
  • Protea Hotel Fire Ice Marriott JHB Melrose Arch Johannesburg
  • Protea Hotel Fire Ice Marriott JHB Melrose Arch
  • Protea Fire Ice Marriott JHB Melrose Arch Johannesburg
  • Protea Fire Ice Marriott JHB Melrose Arch
  • Protea Hotel Fire Ice by Marriott Johannesburg Melrose Arch
  • Protea Hotel Fire Ice by Marriott JHB Melrose Arch

Optional extras

Self parking costs ZAR 65 per night

Breakfast costs between ZAR 210 and ZAR 210 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of ZAR 760 per vehicle (one way)

Area shuttle and shopping center shuttle service is offered for an extra charge

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • 1 percent tourism fee will be charged

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Protea Hotel Fire & Ice by Marriott JHB Melrose Arch does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Self parking costs ZAR 65 per night.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - midnight. Check-out time is 11 AM.
  • Yes, there's an onsite restaurant that offers garden views. Nearby restaurants include JB's corner (5-min walk), Krispy Kreme doughnuts (2.1 mi), and Tashas (2.1 mi).
  • Yes, an airport shuttle is available. The charge is ZAR 760 per vehicle one way.
  • No, this hotel doesn't have a casino, but Montecasino (15-min drive) and Gold Reef City (21-min drive) are both nearby.
  • Protea Hotel Fire & Ice by Marriott JHB Melrose Arch has 2 bars, a spa, and an outdoor pool, as well as a fitness center and a garden.
8.2.Very good.
  • 4.0.Fair

    We liked the location and the friendliness of the staff. However the bathroom was awful. It was like a wet room either water from the shower spilling all over the bathroom. The key to the room was terrible. We had to keep asking them to change it. Sometimes it worked after several attempts. Finally there was no where to sit in our bedroom. Actually there was also no shelf in the bathroom to put our cosmetics and we had to leave our cosmetics on the floor.

    3 night family trip, Jan 4, 2020

    Verified Expedia guest review

  • 8.0.Very good

    It was in a gated and secure area. And was basically a small town with all the amenities you required.

    3 night romance trip, Jan 3, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    I loved everything about this hotel, the location deserves a perfect 10 the decor the atmosphere! Even the authentic African dish I had was awesome.... best oxtails I’ve outside my mothers!

    3 night trip, Dec 18, 2019

    Verified Travelocity guest review

  • 4.0.Fair

    Disappointing

    Lost my prepaid 1 week reservation and took awhile to sort it out. Came back day 2 and I was locked out, lost reservation again and room not cleaned. Getting service in the restaurant is very slow. Servers stand around chatting in groups. Food is averae to poor

    anthony, 1 night family trip, Dec 11, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Hotel Location and overall feeling was great. Not enough chairs at the swimming pool.

    Ilana, 4 night trip with friends, Nov 29, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Ok experience

    Front desk staff are rude and unhelpful. Great hotel location. Rooms are clean but tired and need an upgrade. All in all - hotel ok but staff need major work - bad attitude

    Robyn, 1 night business trip, Nov 21, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great service, great accomodation, great location. Will stay there again

    4 night family trip, Nov 7, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Exceptional staff put this hotel over the top. They are superbly trained in customer service -- a breath of fresh air. They are so welcoming, professional, helpful -- doing everything possible to make your stay perfect. The room was compact but clean and comfortable. The breakfast buffet was all one could want.

    Steve, 4 night trip, Oct 23, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Lovely break

    Spent a wonderful heritage day in Melrose arch. Convenience, cleanliness, proximity and comfort of the hotel made the short break very special.

    Nasheer, 1 night trip with friends, Sep 23, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Spacious, clean and luxurious room

    We had a wonderful stay and the hotel room was clean, spacious and beautiful

    Musawenkosi, 1 night romance trip, Sep 14, 2019

    Verified Hotels.com guest review

See all 70 reviews