Grande Kloof Boutique Hotel

service and room sizes are good and well maintained.

We had the pleasure of enjoying 4 nights at this beautiful property. The room was incredibly spacious and had two walls of floor-to-ceiling windows that provided exceptional views and light. It was terrific to have the attention of the hotel owner who ensured we were taken care of from check in to check out. Additionally, every staff member was top notch; professional, helpful and friendly. And we mustn't forget to mention the breakfast... a delicious way to start our days exploring beautiful Cape Town. Highly recommended.

Anthony and his staff were welcoming, kind and super helpful about directions and the local area. A couple of huge plus points about the hotel are the breakfast, the access to MyCiti BUs public transport - super convenient for airport transfer to and from, restaurants and stores nearby, the fresh ocean breezes and pleasant neighborhood. I would definitely recommend and revisit myself. 8^)

everything was fine

The staffs were pleasant. However, the room was not swept for the time we were there; they only made the bed. The was comfortable and the breakfast was excellent.

Amazing staff and service excellent room wonderful people Very private and secure to stay

Overall, I had a good experience of the hotel. It is well located, friendly reception staff, easy to access and off road parking (although the parking lot was full 2 of the 4 nights, but easy on road parking. The breakfast was lovely, and the night guard and restaurant staff were all really friendly and competent. I have two gripes: My room was right by the front door and adjacent to the reception. It was REALLY noisy, even with the windows shut. The noise from the reception started at 7am on the dot each day, with it ending after midnight all 4 nights. Some soft furnishings and better steps to soundproof the room are really necessary. Secondly, on the final morning there was a manager in the restaurant who had not been there on other days. He was really rude to the staff. He called them lazy, told them to wake up and use their eyes, rushed around them saying "hurry up hurry up hurry up!" "the guests are complaining" (we weren't) "stop being lazy", he then told one set of guests "I don't know whats happening here today, they obviously drank too much last night" He shouted at the staff, told them to stop talking back to him when they tried to explain, humiliated them in front of the restaurant. Honestly, it was much better before he arrived. His behaviour was rude and demeaning and made the situation quite unpleasant. Several other staff members witnessed it, but noone did anything to stop him from causing a scene.

Terribe experience, I booked the hotel almost three months before and for my surprise at my check-in (3PM) my room had been sold to somebody else given all hotels in the city were full. The manager, Peter, allocated my wife and I in the very small room, which didnt have a key, was extremely dirty and the bathroom flooded. He promised us to give some courtesies which has never happened and give us our original room in the following day (we were going to stay for three nights). In the following day our original room had been sold to somebody else and just in the last night we were able to get the room we had paid for. He agreed to reimburse us the amount we had paid, however this has never happened, Peter is a big liar, we even asked if the hotel would exchange ZAR to USD and he said yes, but he would need to go to an exchange house and I found out later that Peter told us a different exchange rate that had actually been. Not to mention the breakfast is terrible, the rooms dirty and the pool very disgusting!!

aardige en behulpzame mensen, klein maar schoon zwembad, goed ontbijt. Prima hotel!!

Great service at reception , quiet place , amazing value for the money.