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Grand West Sands Resort & Villas Phuket - Mai Khao

5-star5 stars
65 Moo 4Mai KhaoPhuket83110Thailand

Beach resort in Mai Khao with water park, spa
  • Free WiFi and free parking
  • It was quite disappointing for my family. I have booked 2units of 2 bedrooms suite for 4…Dec 24, 2017
  • Everything overpriced... Water Park SGD50 entry.... OMG! Did not expect such ridiculous…Nov 2, 2017
225See all 225 reviews
From 1,269 reviewsTripAdvisor Traveller Rating

Grand West Sands Resort & Villas Phuket - Mai Khao

from S$154
  • XDeluxeX
  • XSuiteX
  • XFamily Suite 2BRX
  • XPenthouse 3BRX
  • XPool Villa 2BRX
  • XBeach Villa 2BRX
  • XGrand Deluxe Suite 1BRX
  • xx Grand Deluxe Suite
  • Deluxe Room
  • Deluxe Suite 1 Bedroom
  • Deluxe Family Suite 2 Bedroom
  • Luxury Suite 1 Bedroom
  • Luxury Suite 2 Bedroom
  • Penthouse Pool Suite 3 Bedroom
  • Penthouse Pool Suite 4 Bedroom
  • Deluxe Pool Villa 2 Bedroom
  • Deluxe Pool Villa 3 Bedroom
  • Luxury Pool Villa 2 Bedroom
  • Luxury Pool Villa 3 Bedroom
  • XX Luxury Pool Villa 5 BR
  • Deluxe Family
  • Deluxe Family Residence
  • Luxury Villa, 4 Bedrooms, Private Pool
  • 3 Bedroom Residence with Balcony
  • 2 Bedroom Penthouse Pool Suite

At a glance

Key facts

Hotel size

  • This hotel has 558 rooms


  • Check-in time 3 PM-11:30 PM
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. The credit card used to book the reservation must be presented by the cardholder at check-in. Any other arrangements must be coordinated with the property prior to arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Airport shuttle (available 24 hours) *


  • Free self parking


  • Shopping center shuttle *
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Beach towels
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Playground on site
  • Volleyball on site
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby
  • Water park access (surcharge)
  • Pool sun loungers
Working away
  • Business center
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 9
  • Year Built 2009
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe

Special features


Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include deep-tissue massages, Swedish massages, Thai massages, and massages. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy.


Sunset Breeze Restaurant - This beachfront restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Azzuri - This beachfront restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Baan Thai - Overlooking the garden, this restaurant specializes in Thai cuisine and serves dinner only. Open daily.

Grand West Sands Resort & Villas Phuket - Mai Khao’s small print

Also known as

  • Grand West Sands Resort Villas Phuket
  • Grand West Sands Villas Phuket Mai Khao
  • Grand West Sands Villas Phuket
  • Grand West Sands Resort & Villas Phuket Mai Khao
  • Grand West Sands Resort Villas Phuket Mai Khao
  • West Sands Hotel Phuket


Only registered guests are allowed in the guestrooms.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check in or check out:

Deposit: THB 2000.00 per night

  • New Year's Eve (31 December) Gala Dinner per adult: THB 7060.00
  • New Year's Eve (31 December) Gala Dinner per child: THB 3530.00 (from 4 to 12 years old)

Optional extras

The water park is accessible for THB 500-1000 per person, per day

Rollaway beds are available for THB 1800.0 per day

Buffet breakfast is offered for an extra charge of THB 850 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of THB 700-1000 per vehicle (one-way)

Shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Grand West Sands Resort & Villas Phuket - Mai Khao


  • Splash Jungle Water Park - 1 min walk
  • Splash Jungle Waterpark - 2 min walk
  • Turtle Village - 4.3 mi / 6.9 km
  • Nai Yang Beach - 7.1 mi / 11.4 km
  • Blue Canyon Country Club - 7.2 mi / 11.6 km
  • Sirinat National Park - 7.5 mi / 12.1 km
  • Wat Pra Thong - 10 mi / 16.1 km
  • Nai Thon Beach - 11.8 mi / 19 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 17 min drive
  • Free self parking
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Recent reviews

Good 7.0 From 225 reviews

Grand West Sands Resort & Villas Phuket - Mai Khao
Not enough space for my review! Never returning.
Resort was recommended by friends who'd stayed a couple of years back. Apparently things have changed - a LOT. Pros: - First impressions good. Resort looked nice and newly-renovated, lovely setting, check-in smooth, room clean and spacious - Staff friendly and courteous Cons: - Room cold water supply. Day 1 - water from all faucets was brown and sputtering. Had to run them a long time and even then still cloudy! Day 2 - no water! Told it was a "hotel-wide problem" - TV signal. Day 1 ok. Days 2&3 - static on all channels - F&B Prices. OMG, the prices. Did not expect such ridiculous prices for Thailand. Comparable to Singapore hotels. Entrance to the waterpark is NOT free anymore - Restaurant food. Despite both chicken nuggets and fried chicken being on the kids' menu, the restaurant insisted that the fried chicken they served was the "same thing" as the chicken nuggets ordered. Don't bother making the distinction on your menu then! - Airport transfers. Arrival fine. Departure...Had emailed the hotel prior with flight details/times. Day before leaving, thought to reconfirm arrangements. Our transport was booked for 12am instead of 12pm! Corrected them and thought it settled. Day of departure - reception called at 11 saying our taxi was here. What? Checked out on time, ready to go at 12pm... No transport. 30 min later, staff directed us to a van. Driver refused to take us, lots of Thai chatter. Running late for our flight... Finally got a van to the airport. NEVER AGAIN
A Traveller, sg4 night family trip
Grand West Sands Resort & Villas Phuket - Mai Khao
Very Good8.0
Waterpark access was great for kids
The resort is quite new and everything was fresh and well maintained. Rooms were spacious, great balcony, quiet and effective air conditioner, modern bathroom and comfortable beds. The breakfast by the beach had everything you could ask for and the outlook was very pleasant in the morning. The kids club had plenty of activities and the pools and beach access were all first rate. From the hotel, it is 150B per person for the entire stay to access the waterpark which was modern, well serviced and lots of fun for multiple days of water slides and activities. It is a big, spread-out resort which was nice, but there weren't enough hotel carts roaming around to move the number of guests that wanted them, so expect to get some exercise from a bit of walking. Prices at the hotel, the waterpark, the bars etc were all great. The only thing over priced were the hotel cars. The big thing you need to be OK with is the resort is right next to the airport and planes come and go 2 hours. The rooms are well insulated, but you can't block out a jet engine at full thrust. All together a fun place to stay.
Stuart, sg4 night family trip
Grand West Sands Resort & Villas Phuket - Mai Khao
Dont go to this hotel!!!
I booked a luxury suite for 3 persons but got a room with only a king bed. Asked for a foldable bed but they want additional 1000 baht for every night. After telling them i payed for 3 person they accepted to give us a set of bed cover and a pillow!!! I called the reception 7 times before they sent it to our room. Im not surprised and i will tell you why: 1. You have to stand in line 30 min to get into the breakfast. 2. Everything is out at the breakfast, for example the orange juice, the eggs etc. Forget the fried egg or the omelet, one person cater for thousands of customers, its a joke. Will take you 45 minutes to get an omelet (if you are lucky). 3. We waited 1h before being able to check in. 2 persons tried to check in maybe 20 different groups of people, its extremely under staffed. Its really bad, i dont recommend anyone to visit this hotel. 4. They say there is a transport passing by your room on a schedule, well its not, prepare to walk to breakfast, lobby, water park etc, and the area is huge. 5. The language skills of the staff are extremely bad. Im a member of most 5 star loyalty programs and i have never been to a hotel that rate a 4 or a 5 where nobody understand english. There are some russians in the staff, you need to approach them, they speak excellent english, the 6. There is nothing near so accept all or move, no city etc, except the airport and airplanes starting and waking you up every 15-20 minutes. Sincerely DONT GO TO THIS HOTEL!
A Traveller, th4 night trip
Grand West Sands Resort & Villas Phuket - Mai Khao
Not really a 5 star quality resort
Definitely not a 5 star resort. Lack of information provided during check in. Staff seemed friendly. Lobby looked grand. When we got to our room, we were just really disappointed. Small. Old furnishings. No iron/iron board. No toothbrush. No fashwasher. This is what we would get for a 3.5 star hotel in Vietnam. The resort facilities itself was big... requiring buggy rides to breakfast or pool. The buggy was never on schedule. Wifi was good. And just to warn those who think its just next to airport. .... the taxi ride for a 5-8 min drive is 600 baht. Roughly over 20 AUD. It would cost the same if u went to Surin beach which is a 30 min drive from the airport. No discounts. All taxis from airport would charge starting this price. I asked the resort how much it would cost me if they organised pick up from airport and they told me 700 baht. Rip off. Breakfast had a good variety, but dont go upstairs because there is less selection there.
A Traveller, au2 night trip
Grand West Sands Resort & Villas Phuket - Mai Khao
Very Good8.0
Tired hotel with tired restaurants
We only stayed there as it was attached to the waterpark. I wouldn't stay again. The restaurants need dire help. The breakfast buffet hot food was all cold and unappetizing. The staff are ill-trained and not so helpful. The good thing is the proximity to the waterpark and airport. That's about it.
A Traveller, as2 night family trip

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Grand West Sands Resort & Villas Phuket - Mai Khao

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