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All properties in Nairobi, Kenya
1 room, 2 adults

Ole Sereni - Nairobi

4.5-star4.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Refrigerator
Mombassa Road, Opp. Zain offices / Parkside Tower, Nairobi, 18187-00500, Kenya

Luxury hotel with 3 restaurants, near Nairobi National Park
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Refrigerator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Small rooms, no place to move around. Stay here only if you need closer to airport.…Feb 20, 2020
  • Absolutely impressed with this lovely hotel. The staff were exceptional! Breakfast buffet…Jan 23, 2020

Ole Sereni - Nairobi

More Info: 6823 2342

from S$131
  • Deluxe Room, Park View
  • Superior Room, City View
  • Club Room, Park View
  • Club Room, 1 Queen Bed, City View

What’s around Ole Sereni - Nairobi

Landmarks

  • In a national park
  • Nairobi National Park - 15 min walk
  • Nyayo National Stadium - 2.9 mi / 4.6 km
  • Parliament Building - 3.4 mi / 5.4 km
  • Kenyatta International Convention Centre - 3.6 mi / 5.8 km
  • Nairobi City Stadium - 4.2 mi / 6.8 km

Getting around

  • Jomo Kenyatta Intl. Airport (NBO) - 21 min drive
  • Nairobi (WIL-Wilson) - 11 min drive
  • Nairobi Station - 20 min drive
  • Syokimau Station - 20 min drive
  • Syokimau SGR Railway Station - 25 min drive
  • Airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Casino shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 134 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-3:00 AM
  • Check-out time is 10 AM
  • Express check-in/out
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests who require guaranteed early check-in must book their stay to include the early check-in date. Other early check-in requests are subject to availability, and a fee equal to 50% of the daily room rate is charged.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free extended parking (limited)

Offsite

  • Shopping center shuttle *

  • Casino shuttle *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Pool umbrellas
  • Health club
  • Spa tub
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 4650
  • Conference space size (meters) - 432
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • Swahili

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • Individually decorated
  • Separate sitting area
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Refrigerator
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

The Big Five Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.

Eagles Steakhouse - This steakhouse specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Waterhole Snack Bar - This bar specializes in international cuisine and serves lunch, dinner, and light fare. A children's menu is available. Open daily.

Ole Sereni - Nairobi’s small print

Also known as

  • Ole Sereni
  • Ole Sereni Hotel
  • Ole Sereni Nairobi
  • Ole Sereni Hotel Nairobi
  • Ole Sereni Hotel
  • Ole Sereni Hotel Nairobi
  • Ole Sereni Nairobi
  • Sereni
  • Ole - Sereni Hotel, Nairobi Hotel Nairobi
  • Ole - Sereni Hotel

Policies

State tax ID - P051183856D

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests must contact this property in advance to reserve rollaway/extra beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for KES 40.0 per day

Buffet breakfast is offered for an extra charge of KES 2000 for adults and KES 2000 for children (approximately)

Airport shuttle service is offered for an extra charge of KES 2000 per vehicle (one-way)

Airport shuttle for children between the ages of 5 and 18 costs KES 2000 (one-way)

Casino shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Ole Sereni - Nairobi

  • Does Ole Sereni offer free cancellation for a full refund?
    Yes, Ole Sereni does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Ole Sereni?
    Yes, there's free self and extended parking. Parking spots may be limited.
  • Is there a pool at Ole Sereni?
    Yes, there's an outdoor pool.
  • Are pets allowed at Ole Sereni?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Ole Sereni?
    You can check in from 2:00 PM to 3:00 AM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 10 AM. Late check-out is available for a charge (subject to availability).
  • Are there restaurants at or near Ole Sereni?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Ole Sereni?
    Yes, an airport shuttle is available. The charge is KES 2000 per vehicle one-way.
  • What is there to do near Ole Sereni?
    Recommended spots to visit include Nairobi National Park (0.8 mi) and Nyayo National Stadium (2.9 mi), along with Parliament Building (3.4 mi) and Kenyatta International Convention Centre (3.6 mi).

Recent reviews

Very good 8.4 From 117 reviews

Exceptional 10.0
New York U.S.A
Caroline Front Desk Receptionist is Thee Absolute Best! Her service was quick from check in to check out. Thank You!
us1 night business trip
Poor 2.0
Wonderful Location- terrible service
On New Years Eve the main bar was closed for a rather expensive buffet, so we could only get a drink at the restaurant bar, which was extremely busy and it took 30 minutes to get served. The room was only serviced for one person even though I booked for two. This was not rectified despite raising with reception. The worst thing was while we were dressing a member of staff entered our room
Simon, gb2 night trip
Very good 8.0
The best part is the outdoor terrace overlooking Nairobi National Park. Great place for a drink in the evening. I've enjoyed this hotel over the years, but it could use some updating/maintenance. Thought the bar and restaurant was pretty expensive for the area.
us2 night business trip
Exceptional 10.0
Great location and roomd
Staff was excellent. The location was perfect and the hotel was very nice for the price. I intend to use this as my airport hotel going forward when flying into Nairobi
Robert, us1 night trip
Very good 8.0
Airport stay
Very clean and great service.
ie1 night business trip
Very good 8.0
It was good overall, however check your bill because I was mistakenly charged for a breakfast which it was included with my booking. It took about 45 mins for that to be resolved.
us6 night business trip
Exceptional 10.0
Great views of the National Park
Enjoyed the cafe food and the views of wildlife from the open deck during meals. Saw giraffe, hartebeast and gazelle!
Grace, us1 night family trip
Good 6.0
Overbooked!
I was moved to EKA hotel!
Peter, za1 night trip
Exceptional 10.0
AMAZING Hotel! Besure to get the Parkview side
This was an absolutely OUTSTANDING place to stay. First, the unique part - this hotel is right up against the National Park, and the views are awesome! My wife was under the weather a couple of days, so we stayed in the room, checking out the animals. We watched zebras, harte beasts, buffalo, warthogs, gazelles and a huge number of birds near the water hole (about 300 yards out). We saw giraffes and other animals further away! Second, the staff was terrific. Again my wife was feeling under the weather. I went downstairs to see if I could get something to settle her stomach. Not only did they immediately help, but the front lobby, floor servers, and guest relationships were all alerted and we were recognized by all and they all asked how they could help. Security (unfortunately an important factor in Nairobi), was very complete without being too much trouble. On the downside, the restaurant staff was not up to the standard of the rest of the hotel staff. Of course, the high bar set by the hotel staff was a tough act to follow. But you might find that you have to find your own coffee. Bottom line, we’ll definitely stay here if we get back to Nairobi. And we’ll make sure to get the Parkview side of the hotel. BTW, get a game drive. I was uncertain whether we’d see many animals, but we saw tons of animals at very close ranges. The first one was so great we signed up for a second drive, even after going to Masai Mara.
Paul, us2 night romance trip
Exceptional 10.0
Great All Around Hotel
From being picked up at the airport to being dropped off at the airport, I was well taken care of. Both drivers were very professional and good, though I only remember Benson’s name. The ladies at the desk, especially Violet, were kind and attentive. Room was clean and fine. The view in the morning of the wild preserve, the giraffes and other game was impressive. My second stay there. I will be back.
Robert, us1 night business trip

Ole Sereni - Nairobi

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