Hilton Richmond Hotel & Spa/Short Pump

Photo gallery for Hilton Richmond Hotel & Spa/Short Pump

Primary image
Indoor pool
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds
42-inch flat-screen TV with satellite channels, pay movies, MP3 dock
Pillowtop beds, in-room safe, iron/ironing board, free cribs/infant beds

Overview of Hilton Richmond Hotel & Spa/Short Pump

Hilton Richmond Hotel & Spa/Short Pump

4.0 star property
4-star hotel with 3 restaurants, near Short Pump Town Center

8.8/10 Fabulous

1,000 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
12042 West Broad Street, Richmond, VA, 23233
Main amenities
  • Housekeeping (on request)
  • 3 restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • 24-hour fitness center
  • Coffee shop/cafe
  • Spa services
  • Massage/treatment rooms
  • 10 meeting rooms
  • 24-hour front desk
  • Computer station
  • Front desk safe
For families
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Short Pump
  • Short Pump Town Center - 13 min walk
  • University of Richmond - 17 min drive
  • Carytown - 16 min drive
  • Virginia Commonwealth University - 22 min drive
  • Richmond Raceway - 20 min drive

Getting around

  • Richmond Intl. Airport (RIC) - 30 min drive
  • Richmond Staples Mill Road Station - 18 min drive
  • Richmond Main Street Station - 19 min drive
  • Ashland Station - 22 min drive

About this property

Hilton Richmond Hotel & Spa/Short Pump

Hilton Richmond Hotel & Spa/Short Pump offers a great location, putting you within a 15-minute walk of Short Pump Town Center. Guests can indulge in facials, and Aroma Cafe, one of 3 restaurants, serves breakfast and lunch. Other features of this upscale hotel include an indoor pool, a bar/lounge, and a 24-hour fitness center. Fellow travelers say good things about the helpful staff and restaurant.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 254 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 3 PM - 1 AM
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered onsite self parking
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site
  • Onsite parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 3 restaurants
  • Bar/lounge
  • Coffee shop

Working away

  • 10 meeting rooms
  • Computer station
  • Conference space (21937 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2009
  • Safe-deposit box at front desk
  • 24-hour fitness center
  • An indoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 42-inch flat-screen TV
  • Premium satellite channels
  • Pay movies

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Alarm clock
  • Pillowtop mattress
  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer

Stay connected

  • Free WiFi

Food and drink

  • Refrigerator

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms including rooms for couples. Services include facials and body treatments.

Dining

Aroma Cafe - This café serves breakfast and lunch.
ShulasAmericas SteakHouse - This steakhouse specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
The Restaurant - This restaurant specializes in American cuisine and serves breakfast and lunch.

Fees & policies

Optional extras

  • Breakfast costs between USD 6.00 and USD 14.00 per person (approximately)

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Richmond
Hilton Richmond Hotel
Hilton Richmond Hotel Short Pump
Hilton Richmond Short Pump
Hilton Short Pump
Hilton Short Pump Richmond
Richmond Hilton
Richmond Hilton Short Pump
Richmond Short Pump Hilton
Short Pump Hilton
Hilton Richmond Hotel And Spa / Short Pump
Hilton Richmond Hotel /Short Pump
Hilton Richmond /Short Pump
The Hilton Richmond Hotel Spa / Short Pump
Hilton Richmond & Short Pump
Hilton Richmond Hotel & Spa/Short Pump Hotel
Hilton Richmond Hotel & Spa/Short Pump Richmond
Hilton Richmond Hotel & Spa/Short Pump Hotel Richmond

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.1/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

Blown away!
The Hilton Richmond Hotel and Spa is one of the most beautiful hotels I have ever seen! It is right in the middle of everything, but you will not want to leave the hotel! The food in the Shalu Restaurant was exceptional. This is now my go-to hotel in the area, and I will be back!
Don, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Paul, 1-night trip
Verified Hotels.com guest review

6/10 Good

Disappointing.
Many of the amenities listed on the website were not actually available once we were there. We tried to order dessert from the restaurant to eat in our room but had multiple phone issues with being transferred or the line never being picked up, so we eventually gave up. The carpeting in the room was pretty dingy and the room had a slight mildew-y smell. Overall disappointing experience for a Hilton.
Amanda, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Taurin, 2-night trip
Verified Hotels.com guest review

6/10 Good

No food option at 2 PM in the afternoon
The Richmond Hilton is a nice hotel in a suburb. I drove three hours to get there for a 2 PM deadline. I had not eaten all day and asked if there was a hotel restaurant or room service. I was told the restaurant was closed and room service did not work at lunch time. I was very annoyed. I had to walk to a local strip mall to get a bite to eat. I believe that if you are a Hilton Hotel charging $300 per night in the suburbs that you should be full service and have a food outlet open for your guests. I feel as if post covid hotels are trying to save money even though business is back and they are not providing the services we are paying for.
Kristina, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Hilton Happiness
All in all our stay was great. Staff was friendly, efficient and helpful. The only complaint would be no exhaust fan in the bathroom and a microwave would also have been nice. The hotel, however, was clean, comfortable and spacious. I would rate our stay a 9 out of 10 possible points. We would stay there again!
Indira, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nicholas, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Stay
Very helpful, polite and professional staff. The rooms were very clean. Will note the carpet could use a little shampooing but overall okay. Pool, hot tub, and gym clean & cozy. Had breakfast on-site each day. Staff was pleasant, very helpful and professional.
Sheron, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Nora, 1-night trip
Verified Hotels.com guest review