Guests
All properties in Torres Del Paine, Magallanes y Antartica Chilena, Chile

Rio Serrano Hotel + Spa

Mountain hotel with spa, near Serrano River

  • Free buffet breakfast, free WiFi, and free parking
From
S$335

Restrictions related to your trip

  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Property renovations and closures

  • This property is closed from March 15 2020 to November 30 2021 (dates subject to change).

Image gallery

  • Lake
  • Lake
  • Indoor Pool
  • Indoor Pool
  • Lake
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Torres Del Paine, Torres Del Paine, 6170000, Magallanes, Chile
8.8.Fabulous.
  • The local culture embedded into the property was unique and amazing. The spa and staff…

    Feb 28, 2020

  • Rio Serrano Hotel is well located just outside the south entrance to the park (5 mins…

    Feb 24, 2020

See all 47 reviews

Official standards

This property advises that it adheres to COVID-19 Guidelines (CDC) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Safe
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 108 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • 1 indoor pool
  • 24-hour health club

For families

  • Free cribs/infant beds
  • Playground on site
  • Private bathroom
  • Free toiletries
  • Garden
  • Terrace

What’s around

  • On the waterfront
  • Torres del Paine National Park - 5 min walk
  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 6.4 mi / 10.3 km
  • Lago Pehoe - 11.2 mi / 18 km
  • Salto Chico Falls - 11.2 mi / 18 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Plus Double or Twin Room
  • Superior Double or Twin Room, Mountain View
  • Standard Double or Twin Room

What’s around

Landmarks

  • On the waterfront
  • Torres del Paine National Park - 5 min walk
  • Serrano River - 5 min walk
  • Cuernos del Paine Lookout - 6.4 mi / 10.3 km
  • Lago Pehoe - 11.2 mi / 18 km
  • Salto Chico Falls - 11.2 mi / 18 km
  • Rio Paine Waterfall - 31.6 mi / 50.9 km
map
See on map
Torres Del Paine, Torres Del Paine, 6170000, Magallanes, Chile

At a glance

Hotel size

  • This hotel has 108 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 4:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 12 and up, and test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (speed: 50+ Mbps; 2-device limit)

Parking

  • Free uncovered onsite self parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser

Things to do

  • Number of indoor pools - 1
  • 24-hour fitness facilities
  • Full-service spa
  • Sauna
  • Fitness classes on site
  • Horse riding/rental on site
  • Pilates classes on site
  • Playground on site
  • Yoga classes/instruction on site
  • Snowboarding nearby
  • Arcade/game room

Working away

  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 635
  • Conference space size (meters) - 59
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2001
  • Elevator
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Minibar

Sleep well

  • Hypo-allergenic bedding available
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

All inclusive

All-inclusive room rates at Rio Serrano Hotel + Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All meals, snacks, and beverages included

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, KOLAF. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Kaienk Restaurant - Overlooking the garden, this restaurant specializes in regional cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Dickson - This bar overlooks the garden. Happy hour is offered. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 8:00 AM to 10:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.

The negative COVID-19 test result requirement applies to all guests aged 12 and up, and the test must have been administered no more than 72 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 15 days prior to check-in.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash.

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

  • Río Serrano
  • Hotel Río Serrano
  • Rio Serrano Hotel + Spa Hotel
  • Rio Serrano Hotel + Spa Torres Del Paine
  • Rio Serrano Hotel + Spa Hotel Torres Del Paine
  • Río Serrano Hotel
  • Río Serrano Hotel Torres Del Paine
  • Río Serrano Torres Del Paine
  • Hotel Río Serrano Torres Del Paine
  • rio serrano hotel spa Torres Del Paine
  • rio serrano hotel spa
  • rio serrano spa Torres Del Paine
  • rio serrano spa

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Rio Serrano Hotel + Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property is closed from March 15 2020 to November 30 2021 (dates subject to change).
  • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.
  • Yes, there's an indoor pool. Guests have pool access from 8:00 AM to 10:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 4:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, Kaienk Restaurant offers regional cuisine and garden views.
  • Have fun during the warmer months with activities such as horseback riding. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Rio Serrano Hotel + Spa also has a 24-hour health club, a sauna, and an arcade, as well as a garden and access to a nearby indoor pool.
8.8.Fabulous.
  • 10.0.Exceptional

    Excellent hotel. Awesome view of the mountains from the room. Good restaurant with good free breakfast. Decent size room. Wifi works, Good location (a couple miles from park entrance). Highly Recommended

    DG, 2 night romance trip, Feb 19, 2020

    Verified Expedia guest review

  • 8.0.Very good

    Amazing mountain views

    The hotel is quite overpriced, but that seems normal for Torres del Paine. It's about 10 minutes drive to the park entrance so the location is good (although far from the Torres trail). Views of the mountains were amazing, and our room was very comfortable and quiet. Only slight negative is that there are a lot of big groups, which makes the hotel less relaxing than it could be.

    Colin, 2 night trip, Feb 4, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    A superb place to stay, everything perfect!

    Terence, 2 night trip, Jan 29, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Absolutely beautiful view! Heated pool was great but if they added a hot tub it would be even better.

    1 night romance trip, Jan 25, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Many activities to choose from. All inclusive option. Restaurant was good. Bar had good food options as well. Nice pool. Nice rooms with great views

    5 night romance trip, Jan 20, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Amazing property with all the amenities. View from our room was breathtaking.

    3 night family trip, Jan 4, 2020

    Verified Expedia guest review

  • 2.0.Poor

    The property is ok. When you pull up to the front, it feels a lot like a US Hampton Inn - very average. The views of the Serena River are beautiful. The common areas are low-end US Hilton Quality. All in all...not a bad hotel...but, overpriced and a very corporate feel that is out of place. My issue is with the integrity of management. The excursion guides are top notch. However, Natalina (who manages the hotel and the excursion crew) is morally bankrupt. I was booking night to night at the hotel and on the last attempt, I was quoted $850 US dollars. No problem, I booked a hotel nearby. HERE'S WHERE THE DISHONESTY STARTED. The gentleman in with the excursion group told me there we be NO PROBLEM with a van ride to El Calafate as spaces were available. When they learned that I had opted out of the $850 rate (after paying $300 the two night before) ALL OF THE SUDDEN THERE WAS NO VAN SPACE. They tell me "check be back at 8 pm". Then, Natalina says something like the van is "pretty full". I stayed and ate at the hotel for 2 nights and booked excursions on both days. Because I wouldn't pay their inflated rate Natalina told me that there is "no room" just after her employee told me there was "no problem" DO NOT DO BUSINESS WITH THESE LOSERS. I told them on the spot that this was BAD BUSINESS and that I would be writing a review. US hotels KNOW BETTER and I've never written a negative review on a hotel before. EVER. Given the level of Natalina's dishonesty, I am making an exception.

    triplewitch, 1 night trip, Dec 21, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Notes from a December visit.

    The view and property are beautiful and well located. The views toward the mountains are amazing. We enjoyed our stay and would recommend taking the all day Torres tour with Jose Cox, and excellent guide. I would advise guests to rent their own car to be able to do some self guiding in the park on your own schedule. The reservation staff (Ingrid) will try to talk you out of it in order to sell the all inclusive package. Also, be super careful when booking, because the property will not adjust your dates because of their “policy” of no changes/no refunds. So, great property, but you really have to have your logistics nailed down before booking final.

    4 night trip, Dec 6, 2019

    Verified Hotels.com guest review

  • 4.0.Fair

    Meh

    This is a place that caters to buses of old people. If that’s not your demographic then you won’t love it. Feels very generic and bland. Views are great but it’s an hour from any of the good hiking in Torres.

    William, 2 night trip with friends, Nov 27, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    We LOVED it!

    Such a great stay at the Rio Serrano! We ended up staying here by default - we planned a last minute trip and it was the only high end hotel in/adjacent to Torres Del Paine. What a lucky accident! We looked online at the Hotel Torres, Lago Grey and Explora. When we saw each of them in real life, we were perfectly happy with our choice. Rooms were great - amazing view of the mountains and a great pool/spa. I didn’t think we’d really use it, but after long days out, a sauna and swim (free) were perfect. After having seen the others in real life, I would still choose the Rio Serrano if I visit again (altogether the view of the glaciers from the Lago Grey is pretty cool).

    4 night trip with friends, Nov 20, 2019

    Verified Hotels.com guest review

See all 47 reviews