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The Magellan Sutera Resort

Photo gallery for The Magellan Sutera Resort

View from property
Private beach, beach shuttle, sun-loungers, beach umbrellas
Outdoor pool
Outdoor pool
Indoor spa tub

Overview of The Magellan Sutera Resort

The Magellan Sutera Resort

5.0 star property
Luxury Kota Kinabalu resort with full-service spa, connected to the convention centre

8.4/10 Very good

1,021 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
1 Sutera Harbour Boulevard, Kota Kinabalu, Sabah, 88100

Room options

About this area

What's nearby

  • In Downtown Kota Kinabalu
  • Imago Shopping Mall - 3 min drive

Getting around

  • Kota Kinabalu (BKI-Kota Kinabalu Intl.) - 13 min drive
  • Tanjung Aru Station - 4 min drive
  • Beach shuttle (surcharge)

Restaurants

  • Al Fresco - 3 min walk
  • Cafe Boleh - 10 min walk
  • Silk Garden - 10 min walk
  • Breeze Beach Club - 11 min walk
  • Kak Nong Restaurant - 18 min walk

About this property

The Magellan Sutera Resort

A great choice for a stay in Kota Kinabalu, The Magellan Sutera Resort features a golf course, and puts you only 4.3 mi (6.9 km) from the airport. Guests can go for a swim in the outdoor pool and visit the spa to be pampered with hot stone massages, body wraps or facials. Other highlights at this luxurious resort include 3 outdoor tennis courts, a fitness centre and a hot tub. Fellow travellers say good things about the pool and helpful staff.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 456 units
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Guests must present proof vaccination and of Low Risk status on the MySejahtera mobile app at check-in.
  • All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • One child (aged 11 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free on-site self-parking

Off-site

  • Beach shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • BBQs
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Bowling alley
  • Playground
  • Babysitting (surcharge)
  • Local/corner shop

What to do

  • On a private beach
  • Beach shuttle (surcharge)
  • Tennis
  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Volleyball
  • Bowling alley
  • Golfing
  • Pool table
  • Bike rentals nearby

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Beach shuttle (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • Golf course on site
  • Golf driving range on site
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • 2 indoor tennis courts
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Japanese
  • Korean
  • Malay

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Rollaway/extra bed (surcharge)

Freshen up

  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Mandara Spa has 12 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and manicures and pedicures. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open selected days.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of MYR 66 for adults and MYR 33 for children (approximately)
  • Beach shuttle service is offered for an extra charge

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for MYR 180.0 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global).

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts major credit cards, debit cards and cash.</p> <p>A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.</p>

Also known as

Magellan Resort
Magellan Sutera
Magellan Sutera Kota Kinabalu
Magellan Sutera Resort
Magellan Sutera Resort Kota Kinabalu
Sutera Magellan
Sutera Magellan Resort
Sutera Resort
The Magellan Sutera
The Magellan Sutera Resort Resort
The Magellan Sutera Resort Kota Kinabalu
The Magellan Sutera Resort Resort Kota Kinabalu

Frequently asked questions

Does The Magellan Sutera Resort offer free cancellation for a full refund?
Yes, The Magellan Sutera Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Magellan Sutera Resort?
As of 2 February 2023, prices found for a 1-night stay for 2 adults at The Magellan Sutera Resort on 28 February 2023 start from S$198, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Magellan Sutera Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Magellan Sutera Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Magellan Sutera Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Magellan Sutera Resort?
Yes, there's free self parking.
What are the check-in and check-out times at The Magellan Sutera Resort?
You can check in from 3:00 PM - anytime. Check-out time is noon.
What is there to do at The Magellan Sutera Resort and nearby?
Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes aerobics , bowling and racquetball/squash. Indulge in a treatment at the spa and soothe your senses in the hot tub. The Magellan Sutera Resort also has a private beach, a water slide and a sauna, as well as a fitness centre, an arcade and a garden.
Are there restaurants at or near The Magellan Sutera Resort?
Yes. Nearby restaurants include Al Fresco (3-min walk), Cafe Boleh (10-min walk) and Silk Garden (10-min walk).
What's the area around The Magellan Sutera Resort like?
The Magellan Sutera Resort is a short 20-minute walk from Imago Shopping Mall and 9 minutes' walk from Sutera Harbour.

Reviews

8.4

Very good

8.3/10

Cleanliness

8.3/10

Staff & service

8.3/10

Amenities

8.2/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Exceptional

LEE, 2-night trip
Verified Hotels.com guest review

2/10 Poor

WING NGA, 2-night trip
Verified Hotels.com guest review

6/10 Good

3-night family trip
Verified Hotels.com guest review

2/10 Poor

Avoid! Stay at Shangri-La rasa ria instead
Hotels.com let us book a room that was not even available at the hotel. Hotels.com indicated a charge per night that was almost double the actual rate at the hotel. Hotel service terrible
carl-johan, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Grace, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice sea view.
Lee Ming, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel!
Wonderful hotel with nice view nice lounge! A must to book with Magellan Executive Suite to enjoy private breakfast and free Hi Tea session. The food is excellent!
SHEA CHIN, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

Very disappointing and not living to the promise..
We spent 3 nights here and were disappointed too many times for a 5 star resort. Facilities are fine but quite dated, certainly not what I would expect. But that's not a problem except there was no warm water on the first 1.5 days. The staff however lacks very much on every front. Breakfast starts at 6 am, 30 min later still no one at the egg station. I asked the staff, asked again some 7 min later. 20 min later I give up. We have a set dinner every night. We are told (twice) this will be the same menu every night but we can change the main course only the following nights. Only the last night we learn that there are 3 or 4 different set menus, great, just surprising that we did not learn that the first 2 nights. I want to add drinks (ca 10 USD) to the room no. to settle at check-out. Not possible because I did not leave a deposit at check-in (I would if someone even asked about it). Last night we order a sparkling water and a piña colada. To avoid a misunderstanding I show it in the menu. 5 min later the waiter comes back, she does not know what I wanted. I show each item again in the menu. After a while she comes back (still no water) and says we cannot order piña colada. I want to choose another cocktail but she tells me I cannot order any, only water. Later I find out that I could have ordered any cocktail I wanted (also piña colada). Concierge would not take our postcards for sending, sent us to town. On a good side: the surrounding area is very nice.
Anna, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent Stay
It was just one night but it was excellent from the moment we check in to the time we checked out. Staff were friendly, great location, clean and breakfast spread was superb too!
Li Ping, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Edward, 1-night trip
Verified Expedia guest review