25 March 2023
Terrible experience with one of the hotel staff. I had left my luggage with the hotel after checking out, and when I returned for my luggage there were 20+ people waiting in line to check in. I went to ask one of the staff at the luggage storage and he told me to get in line without any explanation. I explained that I had already checked out and pointed out my luggage, which were unsecured and placed just to the side of the lineup. The staff got frustrated when I didn’t immediately get in line and started yelling ‘no’ at me in a loud voice and waving his arms at me. I then asked if there was any parking nearby as my husband was waiting in the car and needed to park our car while I waited in line. The staff clearly became more agitated that I hadn’t gotten in line yet and repeatedly yelled ‘no’ at me in an even louder voice than before. I felt extremely uncomfortable and took a few steps backwards and he kept advancing on me while yelling. Definitely won’t be staying here again.
Verified Hotels.com guest review