10/10 Exceptional
7 May 2023
Luis
Luis, 1-night trip
Verified Hotels.com guest review
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Sheraton Puerto Rico Resort & Casino
Photo gallery for Sheraton Puerto Rico Resort & Casino
Overview of Sheraton Puerto Rico Resort & Casino
Sheraton Puerto Rico Resort & Casino
Bayfront hotel with 5 restaurants, near Puerto Rico Convention Center
8.4 out of 10 Very good
8.4/10 Very good
1,002 verified Hotels.com guest reviews
Property highlights
- Pool
- Spa
- Pet-friendly
- Parking available
- Free WiFi
- Restaurant
200 Convention Boulevard, San Juan, 00907
Main amenities
- Daily housekeeping
- Near the beach
- Casino
- 5 restaurants and 3 bars/lounges
- Full-service spa
- Outdoor pool
- Breakfast available
- Free beach shuttle
- 24-hour fitness centre
- Free use of bicycles
- Beach towels
- Valet parking
For families
- Children stay free
- Free cots/infant beds
- Children's pool
- Private bathroom
- Premium TV channels
- Terrace
Room options
About this area
What's nearby
- In Santurce
- Puerto Rico Convention Center - 7 min walk
- Pan American Pier - 10 min walk
- Condado Beach - 17 min walk
- Casino del Mar at La Concha Resort - 33 min walk
- Port of San Juan - 34 min walk
- Sheraton Casino - 1 min drive
- Escambron Beach - 5 min drive
- Plaza las Americas - 6 min drive
- Jose Miguel Agrelot Coliseum - 6 min drive
- Castillo San Felipe del Morro - 8 min drive
Getting around
Restaurants
- Choices Sheraton - 1 min walk
- Medalla Arena - 4 min walk
- Éter Rooftop & Lounge - 12 min walk
- Los Pinos Num 2 - 14 min walk
- Pudge’s Pizza - 3 min walk
About this property
Sheraton Puerto Rico Resort & Casino
Languages
English, French, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (third-party expert - Global)
Check-in
Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Social distancing measures in place
Contactless room service is available.
Safety measures
Masks available
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.
At a glance
Hotel size
- 503 rooms
- Arranged over 12 floors
Arriving/Leaving
- Check-in time from 4:00 PM until midnight
- Express check-out available
- Minimum check-in age – 18
- Check-out time is 11:00 AM
Restrictions related to your trip
- Check COVID-19 restrictions
Special check-in instructions
- Front desk staff will greet guests on arrival
Required at check-in
- Credit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
Pets
- Pets allowed (dogs and cats only, 2 per room, up to 70 lb per pet)*
- Service animals welcome
- Restrictions apply*
Internet
- Free WiFi and wired Internet access in public areas
- Free WiFi and wired Internet access in rooms
Parking
- On-site self-parking (USD 18 per night)
- On-site valet parking (USD 25 per day; includes in/out privileges)
- Wheelchair-accessible parking on site
Off-site
- Free beach shuttle
Other information
- Smoke-free property
Property amenities
Food and drink
- Full breakfast (surcharge) each morning 6 AM–11:00 AM
- 5 restaurants
- 3 bars/lounges
- Poolside bar
- Coffee shop
- 24-hour room service
- Snack bar/deli
Travelling with children
- Children stay for free (see details)
- Children's pool
- Children's menu
- Children's games
What to do
- Free beach shuttle
- Sports book
- Beach nearby
- Ecotours nearby
- Golf lessons nearby
- Hiking/biking trails nearby
- Horse riding nearby
- Kayaking nearby
- Scuba-diving nearby
- Scooter/moped hire nearby
- Skydiving nearby
- Zip-lining nearby
Working away
- 21 meeting rooms
- Computer station
- Conference centre (35000 square feet of space)
Services
- 24-hour front desk
- Concierge services
- Tour/ticket assistance
- Limo or town car service
- Dry cleaning/laundry services
- Hair salon
- Free newspapers in reception
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
- Free beach shuttle
- Free bike hire
- Pool cabanas (surcharge)
- Beach towels
- Pool loungers
- Pool umbrellas
Facilities
- 1 building/tower
- Built in 2009
- ATM/banking
- Safe-deposit box at front desk
- Terrace
- Television in common areas
- 24-hour fitness centre
- An outdoor pool
- Casino
- Full-service spa
- 18 casino gaming tables
- 448 casino slot machines
- Casino VIP room
- Massage/treatment rooms
Accessibility
- Wheelchair-accessible
- Braille/raised signage
- Lift
- Accessible bathroom (selected rooms)
- In-room accessibility (selected rooms)
- Roll-in shower (selected rooms)
- Wheelchair-accessible path of travel
- Wheelchair-accessible parking
- Assistive listening devices available
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness centre
- Wheelchair-accessible restaurant
- Visual alarms in hallways
- Closed-captioned TV
- Lowered plug sockets in bathroom
- Lowered view port in door
- Lowered locks/deadbolt
- Height-adjustable showerheads
- Grab bar near toilet
- Transfer shower
- Lever door handles
Room amenities
Be entertained
- IPod docking station
- 40-inch flat-screen TV
- Premium cable channels
Home comfort
- Air conditioning (climate-controlled)
- Coffee/tea maker
- Dressing gowns
- Iron/ironing board
Sleep well
- Hypo-allergenic bedding
- Blackout curtains
- Soundproofed rooms
- Premium bedding
- Pillow-top mattress
- Free cot/infant bed
Freshen up
- Private bathroom
- Spring water bath
- Bath or shower
- Designer toiletries
- Hairdryer
- Towels
Stay connected
- Desk
- Free WiFi and wired Internet
- Free local calls
Food and drink
- Fridge (on request)
- Free bottled water
More
- Daily housekeeping
- In-room safe (laptop compatible)
- Recycling
- Mobile key entry
Special features
Spa
The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.
The spa is open selected days. Children under 18 years old are not allowed in the spa without adult supervision.
Dining
District Lounge&Sushi Bar – This lobby lounge specialises in Asian cuisine and serves dinner and light fare. Happy hour is offered.
The Bay Pool Bar & Grille – This poolside restaurant specialises in Latin American cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Choices Urban Bistro – This family restaurant specialises in Fusion cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Open daily.
Metropol Restaurant – This family restaurant specialises in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Texas de Brazil – This steakhouse specialises in Brazilian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Awards and affiliations
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.
Fees & policies
Refundable deposits
- Deposit: USD 100.00 per night
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out:
- Destination fee: USD 38.85 per accommodation, per night. This fee does not apply to children under 1 year of age.
Optional extras
- Full breakfast is offered for an extra charge of approximately USD 16.00 to 32.00 for adults and USD 12.00 to 16.00 for children
- Fridges are available for USD 30 per night
Renovations and closures
The following facilities are closed seasonally each year. They will be closed from 13 December to 14 December:
- Fitness facilities
The property will be renovating from 29 March 2023 to 1 July 2023 (completion date subject to change). The following areas are affected:
- One of the dining venues
During renovations, the hotel will make every effort to minimise noise and disturbance.
Children & extra beds
- Rollaway beds are available for USD 40.0 per night
- Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and high chair
Pets
- Service animals exempt from fees
- Pet deposit: USD 20 per night
- Pets are allowed for an extra charge of USD 150 per accommodation, per stay
Parking
- Self-parking costs USD 18 per night
- Valet parking costs USD 25 per day with in/out privileges
Pool, spa, & gym (if applicable)
- Pool access available from 7:00 AM to 10:00 PM
- Children under 18 years old are not allowed in the spa without adult supervision
- Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Hygiene & cleanliness
This property advises that enhanced cleaning and guest safety measures are currently in place.
The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks, will be available to guests.
Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device.
Contactless check-in and contactless check-out are available.
Enhanced food service safety measures are in place.
Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.
This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and Ecolab (third-party expert - Global).
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Also known as
Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan
Frequently asked questions
Reviews
8.4
Very good
8.7/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.7/10
Property conditions & facilities
8.5/10
Eco-friendliness
Reviews
10/10 Exceptional
2 May 2023
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Eric, 1-night trip
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6/10 Good
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Richard
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