Grand Park Otaru

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2 Connecting Twin Room, Non Smoking, Ocean View | In-room safe, desk, laptop workspace, free WiFi
Bay Suite Room, Non Smoking | In-room safe, desk, laptop workspace, free WiFi
Living area | TV
View from room

Overview of Grand Park Otaru

VIP Access

Grand Park Otaru

4.0 star property
4-star Otaru hotel with restaurant, connected to a shopping center

8.4/10 Very good

1,001 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Air conditioning
  • Refrigerator
  • Bathtub
  • Meeting Facilities
Map
11-3 Chikko, Otaru, Hokkaido, 047-0008
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Ski storage
  • Self parking
  • Ski shuttle
  • 24-hour front desk
  • Air conditioning
  • Laundry service
  • Conference space
  • Multilingual staff
  • Wedding services
For families
  • Children stay free
  • Refrigerator
  • Private bathroom
  • Television
  • Daily housekeeping
  • Coffee/tea maker

Choose dates to view prices

About this area

Getting around

  • Sapporo Okadama Airport (OKD) - 41 min drive
  • New Chitose Intl. Airport (CTS) - 66 min drive
  • Inazumi-koen Station - 21 min drive
  • Hoshimi Station - 22 min drive
  • Hassamu Station - 23 min drive
  • Ski shuttle (surcharge)

About this property

Grand Park Otaru

4-star hotel connected to a shopping center
Consider a stay at Grand Park Otaru and take advantage of shopping on site, dry cleaning/laundry services, and a bar. With amenities like a ski shuttle and ski storage, this hotel is a great place to hit the slopes. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space and a restaurant.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and wedding services
  • A porter/bellhop, multilingual staff, and an elevator
  • A 24-hour front desk and luggage storage
  • Guest reviews speak highly of the proximity to public transit
Room features
All guestrooms at Grand Park Otaru boast comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak positively of the comfortable rooms at the property.
Other amenities include:
  • Bathrooms with toilets with electronic bidets and shower/tub combinations
  • Refrigerators, coffee grinders, and electric kettles

Languages

Chinese (Mandarin), English, Korean

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 296 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - midnight
  • Minimum check-in age - 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • The type of breakfast (buffet or full) available at this property varies with stay dates.
  • A scheduled power outage will take place on November 8, 2022, from 1 AM to 5 AM.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Covered onsite self parking (JPY 1650 per day; includes in/out privileges)
  • Onsite parking limited
  • Onsite parking includes off-street options

Offsite

  • Ski shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children stay free

What to do

  • Shopping

Working away

  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski storage

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility

Languages

  • Chinese (Mandarin)
  • English
  • Korean

Ski

  • Ski shuttle (surcharge)
  • Ski storage
  • Ski area nearby

Room amenities

Be entertained

  • Television

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Electric kettle

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Coffee grinder

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of JPY 2880 for adults and JPY 1694 for children (approximately)
  • Ski shuttle service is offered for an extra charge

Parking

  • Covered self parking costs JPY 1650 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Grand Park Otaru
Otaru Grand Park
Grand Park Hotel Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru
Hilton Otaru
Otaru Grand Park Hotel
Otaru Hilton
Grand Park Otaru Hotel
Otaru Hilton
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Hilton Otaru
Grand Park Otaru Hokkaido
Otaru Hilton
Hilton Otaru
Grand Park Hotel Otaru
Otaru Grand Park Hotel
Grand Park Otaru Hotel
Grand Park Otaru Otaru
Grand Park Otaru Hokkaido
Grand Park Otaru Hotel Otaru

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at Grand Park Otaru?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Grand Park Otaru?
Sorry, pets aren't allowed.
Is parking offered on site at Grand Park Otaru?
Yes. Self parking costs JPY 1650 per day. Parking spots may be limited.
What are the check-in and check-out times at Grand Park Otaru?
You can check in from 2:00 PM - midnight. Check-out time is 10:00 AM.
What is there to do at Grand Park Otaru and nearby?
Have fun with nearby winter activities like skiing.
Are there restaurants at or near Grand Park Otaru?
Yes, there's an onsite restaurant. Nearby restaurants include Mos Burger (3-min walk), New Naruto (2 mi), and The Uroko (2 mi).
What's the area around Grand Park Otaru like?
Grand Park Otaru is located a short 19-minute walk from Sakaimachi Street.

Overall score and ratings

8.4

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.3/10

Amenities

8.3/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Exceptional

Kijin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Vega, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great room with friendly staff
1-night family trip
Verified Expedia guest review

8/10 Very good

海のすぐ近くです。繁華街からは少し遠いいですが、イオンが隣にあり、買い物が楽です。
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Arsyad, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The place was reasonable and friendly overall. But I didn’t expect to be charged for parking within the property where I stayed for 3 nights.
3-night family trip
Verified Expedia guest review

10/10 Exceptional

Located about 1.5 KM from downtown. However, the hotel is walking distance from the Chikko JR station which brings you at the main station Otaru. Pleasant staff, helpful and resourceful.
Luc, 1-night trip
Verified Hotels.com guest review

6/10 Good

ホテル自体は綺麗です。隣にAEONがあって便利なんでしょうが、早く閉まるので夕飯の前しかお買い物はできないです。ところどころ臭いが気になりました。シーツは問題ないんですが、浴衣(シティホテルなのに浴衣…)が古い臭いがしたり、ユニットバスのカーテンが次の朝濡れて臭ったり。そこだけが残念でした。でもそれ以外はしっかりと清潔感あるので、概ね良いです。
Riku, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean and upscale facility, ocean front view. Reasonably convenient location
Japanese, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

I stayed a Japanese style room at low floor, but enjoyed nice view.
N.E, 1-night trip
Verified Expedia guest review