All properties in Ponce, Puerto Rico

Ponce Plaza Hotel & Casino

Art Deco hotel with spa, near Casa Armstrong-Poventud

  • Free WiFi

Image gallery

  • Lobby
  • Lobby
  • Outdoor Pool
  • Outdoor Pool
  • Lobby
Lobby. Image 1 of 56.
1 / 56Lobby
Reina Street, Ponce, 00731, Puerto Rico
8.2.Very good.
  • Not amazing at all

    Sep 1, 2021

  • The lobby was beautiful well the room it was kind of old and not the way look at the…

    Aug 26, 2021

See all 502 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place

Guests rated location

Dining options
Easy parking
  • Free WiFi
  • Parking available
  • Pool
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 69 smoke-free guestrooms
  • Daily housekeeping
  • Casino
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool

For families

  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Iron/ironing board

What’s around

  • In Ponce Centro
  • Casa Armstrong-Poventud - 1 min walk
  • Cathedral of Our Lady of Guadalupe - 1 min walk
  • Parque de Bombas - 2 min walk
  • Ponce History Museum - 4 min walk
  • Teatro la Perla - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room, 2 Double Beds
  • Standard Room, 1 King Bed
  • Junior Suite, 1 King Bed (Colonial)
  • Room, 1 King Bed, Accessible, Non Smoking
  • Room, 2 Double Beds, Accessible, Non Smoking
  • Junior Suite, 2 Double Beds, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking
  • Suite, Multiple Beds (Plaza)

What’s around


  • In Ponce Centro
  • Casa Armstrong-Poventud - 1 min walk
  • Cathedral of Our Lady of Guadalupe - 1 min walk
  • Parque de Bombas - 2 min walk
  • Ponce History Museum - 4 min walk
  • Teatro la Perla - 5 min walk
  • El Museo Castillo Serralles - 22 min walk
  • Tibes Indian Ceremonial Center - 3.2 mi / 5.1 km
  • La Guancha - 3.9 mi / 6.3 km
  • Cardona Island Light - 4.6 mi / 7.4 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 86 min drive
  • Ponce (PSE-Mercedita) - 8 min drive
See on map
Reina Street, Ponce, 00731, Puerto Rico

At a glance

Hotel size

  • This hotel has 69 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • Children stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • Onsite self parking (USD 11.15 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Full-service spa
  • Golf lessons available nearby
  • Golfing nearby
  • Casino
  • Pool umbrellas

Working away

  • One meeting room


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff


  • Number of buildings/towers - 2
  • Year Built - 2006
  • Elevator
  • Garden
  • Picnic area
  • Terrace
  • Library


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible on-site restaurant

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Pillowtop mattress

Things to enjoy

  • Balcony

Freshen up

  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi

Food and drink

  • Microwave (on request)


  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features


Guests can indulge in a pampering treatment at the hotel's full-service spa, Zen Day. Services include deep-tissue massages and Swedish massages.

The spa is open select days.


Melao - This coffee shop serves breakfast, lunch, and light fare.

Lola - This restaurant serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 4.5 and USD 9.5 per person (approximately)

Children & extra bedsPay at property

  • Rollaway beds are available for USD 25.0 per day

ParkingPay at property

  • Self parking costs USD 11.15 per night with in/out privileges

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and staff at the property wear personal protective equipment.


Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted.

Also known as

  • Ponce Ramada
  • Ponce Plaza Hotel & Casino Hotel Ponce
  • Ramada Hotel Ponce
  • Ramada Ponce
  • Ponce Plaza Hotel Casino
  • Ponce Plaza Casino
  • Ponce Plaza & Casino Ponce
  • Ponce Plaza Hotel & Casino Hotel
  • Ponce Plaza Hotel & Casino Ponce

*See fees & policies for additional details or extra charges


  • Yes, Ponce Plaza Hotel & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 11.15 per night.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there's an onsite restaurant, Melao. Nearby restaurants include La Esquina del León Sport Bar & Sandwiches (3-min walk), Campioni Pizza (5-min walk), and El Barril de la Mulata (7-min walk).
  • Yes, there's a casino, featuring 260 slot machines. Bingo is offered.
  • Ponce Plaza Hotel & Casino has a casino, a spa, and an outdoor pool, as well as a fitness center, a picnic area, and a garden.
8.2.Very good.
  • 8.0.Very good

    Nice stay

    Hotel location is excellent as well as service. They had to reprogram the door lock twice. We stay over a weekend and the area was somewhat noisy until late (1 AM and not hotel related noises). The parking was full due to number of Casino customers but they gave us priority as guests.

    William, 2 night trip, Aug 13, 2021

    Verified guest review

  • 6.0.Good

    Everyday we had to wait for them to change batteries and reset the bedroom key. Curtains were burned at the top. The toilet was clogged 3 times and had to wait 40 mins for them to come.

    4 night family trip, Aug 11, 2021

    Verified guest review

  • 2.0.Poor

    Never again!

    They made copies of my credit card / ID without my authorization. After sharing my disagreement, the rep insinuated that I could be a fraudster or criminal and that was why the hotel was doing it. The bathroom was not working properly and twice, they had to send people to fix it, taking away the privacy and the comfort. I sent a communication to the administration waiting to address my concern with the copies but they never call me nor reach out. Very bad experience. I will not recommend this hotel at all. There are so many choices in this town other than this one.

    Daniel, 2 night family trip, Aug 5, 2021

    Verified guest review

  • 6.0.Good

    Decent location for price.

    Needs updating.

    Gabriella, 1 night trip with friends, Aug 1, 2021

    Verified guest review

  • 10.0.Exceptional

    Like it!

    I like it because of the location. It was clean and the staff were friendly. But in the room we have some issues with the hot water in the tub. But overall it was a nice stay.

    Michelle, 1 night trip, Jul 29, 2021

    Verified guest review

  • 4.0.Fair

    Would Not Stay Here Again

    This hotel was not great. The room was dirty. The awning was coming down (which they sort of fixed when I reported it). The shower had zero pressure or temperature control (which was not fixed when I reported it). They are undergoing renovations, so check-in was in a hotel room, and you have to walk up the tile stairs with your luggage because, while there are signs to the elevator, they are completely unclear.

    Allison, 2 night trip, Jul 16, 2021

    Verified guest review

  • 10.0.Exceptional

    Great to get around

    It was good. The hotel has a great location.

    Gloria N, 1 night family trip, Jul 15, 2021

    Verified guest review

  • 2.0.Poor

    Horrible experience.

    Well, first of all the bed had stains on it, lamps were stained and rusty, people would smoke all over the place and no one was there to tell them otherwise, the stench would enter the room, and it was overall annoying. The customer service was horrible. They would not provide information about reservations for the pool due to Covid 19. The only working ice machine was on the third floor. If you needed a roll up bed you needed to pay $25 a night. They assumed 4 people fit in a king size bed with 3 pillows. The parking was not included and super expensive. When you get there they charge you an extra $100 for no reason. The view was horrible, you expect to at least face the plaza but no all you see is the parking lot of the hotel. Our balcony Glassdoor was broken. The lobby was non functional because they are constructing so no lobby there. It was just a bad overall experience. When checking out they closed the elevators and there were seniors carrying suitcases up and down the stairs. There would be no one helping with the luggage nor they provided carts so the guests could easily transport their luggage. Rooms were extra small and uncomfortable. The pool really small with only 4 feet deep all around. The over the ground pool at my house is better. Too expensive for the lack of service. The bathroom is white, they really need to clean those grouts, they are black.

    2 night family trip, Jul 5, 2021

    Verified guest review

  • 10.0.Exceptional

    Quiet place. Near to city attractions, restaurants, historic places and museums. Friendly staff. Pool is the only downside because it is too small.

    2 night family trip, Jun 19, 2021

    Verified Expedia guest review

  • 6.0.Good

    It's not as nice as advertised. Hours for coffee shop were very limited. Pool is quite small. There are several nicer hotels nearby.

    2 night family trip, Jun 18, 2021

    Verified guest review

See all 502 reviews