Guests
All properties in Umhlanga, KwaZulu-Natal, South Africa

Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge

4-star hotel with outdoor pool, connected to the convention center, near Gateway Theatre of Shopping

  • Free WiFi

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Room, 1 Double Bed, Non Smoking - Street View
  • Outdoor Pool
Outdoor Pool. Image 1 of 63.
1 / 63Outdoor Pool
14 Palm Boulevard, Umhlanga Ridge, Umhlanga, 4320, KwaZulu-Natal, South Africa
8.0.Very good.
  • A heads up to potential guests - the Cuba Lounge night club over the road is a bit of an…

    Apr 1, 2021

  • This was a really great stay; the hotel has made a real effort with the sanitation and…

    Mar 26, 2021

See all 90 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Convenient
Dining options
Safe
Walkable
  • Free WiFi
  • Parking available
  • Pool
  • Airport transfer
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 205 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace

For families

  • Free cribs/infant beds
  • Refrigerator
  • Premium TV channels
  • Television
  • Free toiletries
  • Garden

What’s around

  • In a state park
  • Gateway Theatre of Shopping - 5 min walk
  • Umhlanga Rocks Beach - 35 min walk
  • KwaZulu-Natal Sharks Board - 6 min walk
  • Umhlanga Main Beach - 28 min walk
  • Umhlanga Lighthouse - 30 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 2 Double Beds, Non Smoking
  • Apartment, 2 Bedrooms, Non Smoking, Balcony
  • Room, 1 Double Bed, Non Smoking, Balcony
  • Loft, 1 Bedroom, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Twin Beds, Non Smoking
  • Room, 1 Double Bed, Non Smoking

Location

14 Palm Boulevard, Umhlanga Ridge, Umhlanga, 4320, KwaZulu-Natal, South Africa
  • In a state park
  • Gateway Theatre of Shopping - 5 min walk
  • Umhlanga Rocks Beach - 35 min walk

What’s around

Landmarks

  • In a state park
  • Gateway Theatre of Shopping - 5 min walk
  • Umhlanga Rocks Beach - 35 min walk
  • KwaZulu-Natal Sharks Board - 6 min walk
  • Umhlanga Main Beach - 28 min walk
  • Umhlanga Lighthouse - 30 min walk
  • Umhlanga Lagoon Nature Reserve - 39 min walk
  • Umhlanga Lagoon Nature Trail - 41 min walk
  • Mount Edgecombe Country Club - 3 mi / 4.8 km
  • Durban Beach - 7.2 mi / 11.6 km
  • Umdloti Beach - 7.1 mi / 11.4 km

Getting around

  • King Shaka Intl. Airport (DUR) - 21 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 205 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires full payment at check-in.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (ZAR 65 per night)
  • Wheelchair-accessible parking on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • Pool sun loungers
  • Fitness facilities
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Windsurfing nearby

Working away

  • Business center
  • Meeting rooms
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2009
  • Elevator
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Hand-held showerhead
  • Wheelchair-accessible bathroom vanity
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Grab bar - in shower
  • Roll-in shower

Languages Spoken

  • English
  • Xhosa
  • Zulu

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Individually decorated
  • Individually furnished

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Small print

Also known as

  • Protea Hotel Ridge
  • Protea Marriott Durban Umhlanga Ridge
  • Protea Marriott Ridge
  • Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge Hotel
  • Protea Hotel Umhlanga
  • Protea Hotel Marriott Durban Umhlanga Ridge
  • Protea Ridge
  • Protea Umhlanga Ridge
  • Umhlanga Protea Hotel
  • Umhlanga Protea Hotel Ridge
  • Umhlanga Ridge Protea Hotel
  • Protea Hotel Marriott Ridge

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs ZAR 65 per night

Buffet breakfast is offered for an extra charge of ZAR 215 per person (approximately)

Airport shuttle service is offered for an extra charge of ZAR 350 per person (one-way)

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Guests under 16 years old are not allowed in the fitness facility.

Parking height restrictions apply.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: ZAR 300 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Self parking costs ZAR 65 per night.
  • Yes, there's an outdoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
  • Yes, there's an onsite restaurant that offers garden views. Nearby restaurants include Greedy Buddha (3-min walk), The Hussar Grill (4-min walk), and Tashas (4-min walk).
  • Yes, an airport shuttle is available. The charge is ZAR 350 per person one-way.
  • No, this hotel doesn't have a casino, but Sibaya Casino (9-min drive) and Suncoast Casino and Entertainment World (15-min drive) are both nearby.
  • Have fun with activities like boat tours, mountain biking, and snorkeling, and practice your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a fitness center and a garden.
8.0.Very good.
  • 8.0.Very good

    Overall experience

    I was happy with everything. 1. warm welcome 2. Covid 19 awareness 3. room cleanliness. 4. Security at the boom gate the only issue I had was the air conditioner, Its too complicated to operate. May I please ask that you have the instructions available for those who find it difficult to operate it.

    Nonhlanhla, 1 night trip, Mar 21, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good quality hotel

    Spacious room for family. Big bathroom and nice size tv. Vinyl flooring in room. Pool area was clean and neat.

    Yahya, 4 night family trip, Dec 19, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Cleaning of the room

    Overall, our stay was great. The staff were helpful, friendly and very welcoming. However, I was extremely disappointed in the cleanliness/ housekeeping. The cupboard in the second room had an awful smell. I later realized that there was a take-away box on the top shelf surrounded with small flies. Reception sent someone to clean it up immediately after I called - there was a piece of rotten meat! The housekeeper called to apologize. However, I found it totally unacceptable that the room wasn’t thoroughly cleaned before we checked-in. With the current Covid situation, sanitizing everything and cleaning well should be a main priority.

    5 night trip with friends, Dec 16, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The decor and surf/beach theme throughout the hotel was magnificent Location being close to 2 parks (a safe and delightful children’s park is also walking distance) and shopping/food/restaurants is perfect for all guests, and particularly those with young children Size of rooms and the hotel itself is very spacious: booked a room with two double beds Pool area was particularly pleasant and well looked after - cleaned regularly. Staff and service from all in the hotel exceeded previous stays in SA - though this may just be Durban hospitality-for which we are extremely grateful. Bed was very comfortable and bedding was of a good quality No downsides - if I had to pick on one thing maybe a chest of drawers as the one wardrobe not enough for the room’s capacity of 4 adults. But maybe that’s provided for when 4 adults book in. We were 2 adults and one child.

    Sun, 3 night trip, Oct 20, 2020

    Verified Expedia guest review

  • 6.0.Good

    Should be better

    Really nice hotel, but the upkeep isn't great. First room the aircon didn't work, second room the blinds fell down. Also, the covid entrance procedure into the carpark is very slow when someone is filling in a form in front of you and you just want to park the car for the day.

    Michael, 3 night business trip, Sep 6, 2020

    Verified Hotels.com guest review

  • 6.0.Good

    Shower & bathroom had ice cold water at 05h00. Not even luke warm.

    BERT, 1 night business trip, Aug 25, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great stay, family of four.

    Great stay. Hotel room was perfect for family of four. Facilities very good and staff very friendly and helpful. Food was excellent. Further from beach than expected but taxis very reasonable and efficient so not a major downside.

    1 night family trip, Mar 15, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    The location is good. Staff is good . The family rooms need more airconditioning in the small room with the 2 beds.

    11 night family trip, Jan 17, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    My stay was excellent and the service is great. Thank you

    RUBEENA, 1 night trip, Jan 3, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I was so pleased,the service I got was excellent from the reception up to the room service.We enjoyed our stay at your Hotel.

    5 night family trip, Jan 1, 2020

    Verified Expedia guest review

See all 90 reviews