Guests
All properties in George Town, Penang, Malaysia

Hard Rock Hotel Penang

Upscale beachfront resort with spa, near Ferringgi Beach

  • Free WiFi and free parking
From
S$201

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  • Hard Rock Hotel Penang
  • Hard Rock Hotel Penang
  • Beach
  • Children’s Pool
  • Hard Rock Hotel Penang
Hard Rock Hotel Penang. Image 1 of 80.
1 / 80Hard Rock Hotel Penang
Batu Ferringhi Beach, George Town, 11100, Penang, Malaysia
8.8.Fabulous.
  • Everthings was great and all the staff is very helpful and friendly

    Feb 28, 2020

  • We have chosen to stay at hardrock hotel as for its location and our previous experience…

    Dec 31, 2019

See all 241 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Walkable
Quiet
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 250 guestrooms
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • 1 outdoor pool

Feel at home

  • Children's pool
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom
  • Television

What’s around

  • On the beach
  • Ferringgi Beach - 1 min walk
  • Teluk Bahang Beach - 42 min walk
  • Batu Feringghi Night Market - 11 min walk
  • Tropical Spice Garden - 14 min walk
  • Eden Parade Shopping Centre - 21 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Hillview Deluxe Room
  • Seaview Deluxe Room
  • Lagoon Deluxe Room
  • Studio Suite, 1 King Bed, Sea View
  • Rock Royalty Seaview Deluxe
  • Roxity Kids Suite
  • Deluxe Room, Terrace
  • Poolview Deluxe Room

What’s around

Landmarks

  • On the beach
  • Ferringgi Beach - 1 min walk
  • Teluk Bahang Beach - 42 min walk
  • Batu Feringghi Night Market - 11 min walk
  • Tropical Spice Garden - 14 min walk
  • Eden Parade Shopping Centre - 21 min walk
  • Moonlight Bay - 37 min walk
  • Penang Cultural Center - 42 min walk
  • Miami Beach - 2.4 mi / 3.8 km
  • Toy Museum Heritage Garden - 2.6 mi / 4.2 km
  • Penang Toy Museum - 2.6 mi / 4.2 km

Getting around

  • Penang Intl. Airport (PEN) - 81 min drive
  • Penang Sentral - 87 min drive
map
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Batu Ferringhi Beach, George Town, 11100, Penang, Malaysia

At a glance

Hotel size

  • This hotel has 250 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • At check-in, guests must provide a record of full COVID-19 vaccination

Special check-in instructions

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up. For more details, please contact the property using the information on the booking confirmation. Guests must present proof of Low-Risk, No Symptom Status on their MySejahtera mobile app at check-in.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Free onsite self parking
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Continental breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Bicycle rentals on site
  • Playground on site
  • Mountain biking nearby
  • Nightclub
  • Beach umbrellas
  • Health club
  • Beach towels

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services

Facilities

  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace

Accessibility

  • In-room accessibility

Languages Spoken

  • English
  • Malay

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • 50-inch LED TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Rock Spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Starz Diner - This restaurant specializes in Asian cuisine and serves breakfast and dinner.

Pizzeria - This poolside restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Open daily.

Hard Rock Cafe Penang - This café specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges by the property at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of MYR 56 for adults and MYR 28 for children (approximately)

Children & extra bedsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

At check-in, guests must provide a record of full COVID-19 vaccination.

COVID-19 vaccination record requirement applies to all guests aged 18 and up.

Policies

Guests can rest easy knowing there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts debit cards, debit cards, debit cards, debit cards and debit cards.

This property's Kids Club is open only to children ages 4-12 years old.

Also known as

  • Hard Rock Hotel Penang
  • Hard Rock Hotel Penang George Town
  • Penang Hard Rock Hotel
  • Hard Rock Penang George Town
  • Hard Rock Hotel Penang Batu Ferringhi
  • Hard Rock Hotel Penang Resort
  • Hard Rock Hotel Penang George Town
  • Hard Rock Hotel Penang Resort George Town

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hard Rock Hotel Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that guests must provide documentation related to COVID-19 at check-in. Furthermore, disinfectant is used to clean the property, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring Asian cuisine, pool views, and poolside dining. Nearby restaurants include Enca Cafe & Restaurant (3-min walk), Boatman's (6-min walk), and Living Room Cafe Bar and Gallery (7-min walk).
  • Have fun during the warmer months with activities nearby such as mountain biking. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hard Rock Hotel Penang also has a nightclub and a health club, as well as beach cabanas and spa services.
8.8.Fabulous.
  • 2.0.Poor

    For the price, the room was small. Toilet design was weird. We could heard a high pitch screeching sound whenever some other rooms used the toilets.

    3 night trip, Dec 27, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    The breakfast queue and varieties are horrible for a 5 Star.

    2 night family trip, Dec 10, 2019

    Verified Expedia guest review

  • 6.0.Good

    It's a beach side property with a nice pool. Unfortunately the dining at the property was unacceptable. The pizza offered at the pizzeria was passable, the hard Rock Cafe was probably the most limited menu I have ever seen in a hard rock and the food at the coffeehouse was probably the worst I have experienced in a 5 star hotel.

    Chris, 3 night family trip, Dec 10, 2019

    Verified Expedia guest review

  • 6.0.Good

    Will not go back

    Customer service not to my satisfaction, some of the staff are not friendly at all..

    Siew hong, 3 night family trip, Nov 30, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    A small but fun water park is excellent for kids, swimming pool is nice too

    1 night family trip, Nov 19, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Fantastic. If price cheaper then i could have booked for few more days.

    1 night family trip, Oct 3, 2019

    Verified Expedia guest review

  • 6.0.Good

    Like: - big pool, studio room is spacious and nice, beach is quiet - good breakfast at Rock Royal Lounge Dislike: - poor breakfast (buffet) quality and variety at main restaurant - had a muesli that had turned bad (displayed in open at room temperature) in rock royal lounge - rock royal lounge played the same song over and over again for as long as our breakfast there - despite this being hard rock - our toiletries (shampoo, conditioner and shower gel) were not replenished at all during our 3 night stay - had to call to get them replenished - and was given a 'bunch' of random things including toiletries in a plastic bag - not exactly professional and personal - it's also far from georgetown, there's nothing much around the hotel - it appeared than non-hotel staying guests have access to the pool too - pool became like a water theme park - not worth the value that we paid for the studio room with rock royal lounge access

    3 night romance trip, Sep 25, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Pas super....

    Le photographe a du talent,car les photos sur hotel.com et booking sont très jolies et donnent envie, mais la realite est différente La chambre est ok, sans plus, les draps etaient troué à certains endroits, la vue sur la colline.. c'est plutôt vue sur un bâtiment moche La piscine, les tobogans et animations étaient bien Pour moi c'est pas un 5 etoiles, plutôt un 3 etoiles..et encore Déçu par les photos ,et le prix (pour la Malaisie)

    Farzad herve, 2 night family trip, Sep 20, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Sliding door of wardrobe is not smooth. Lack of manpower at the lobby counter; we had to keep waiting for updates if there were available rooms while checking in. Other than that all else was perfect!

    thetravelcow, 5 night romance trip, Aug 6, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Nice and kid friendly. Not too accessible

    Overall stay was good. Definitely need some maintenance. Key slot in room was turning brown and old. Checkin was great. Fast and efficient. When I got to my room, door was actually not closed properly by staff. The indicator light outside room was not showing and had not realized my kid had turned on "do not disturb" light. This led to room not cleaned and had no fresh towels. Location is quite a distance from everything. 1 hour to Georgetown, 30mins to Gurney. After heavy rainfall, nearby hills prone to landslides which happened 1 day after I left and the the road leading to and out of the resort was choked up.

    2 night family trip, Jun 23, 2019

    Verified Hotels.com guest review

See all 241 reviews