Choose dates to view prices

Cleveland Thermal Motel

Photo gallery for Cleveland Thermal Motel

Outdoor pool
Front of property
Three Bedroom Apartment | Desk, iron/ironing board, cots/infant beds, free WiFi
Three Bedroom Apartment | Private kitchen | Fridge, microwave, stovetop, coffee/tea maker
Three Bedroom Apartment | Bathroom | Shower, hair dryer, towels

Overview of Cleveland Thermal Motel

Cleveland Thermal Motel

3.0 star property
3-star Rotorua motel with outdoor pool
8.8 out of 10 Fabulous
8.8/10 Fabulous

349 verified guest reviews

Property highlights

  • Pool
  • Free parking
  • Free WiFi
  • Air conditioning
  • Laundry facilities
  • Non-smoking
113-119 Lake Road, Rotorua, Bay of Plenty, 3010
Main amenities
  • Housekeeping once per stay
  • Outdoor pool
  • Hot springs
  • Breakfast available
  • Spa tub
  • Terrace
  • Air conditioning
  • Garden
  • Laundry service
  • Self-serve laundry
  • Picnic area
  • Barbecue grills
For families
  • Cots/infant beds (surcharge)
  • Playground on site
  • Kitchen
  • Private bathroom
  • Television
  • Garden

Room options

About this area

What's nearby

  • In Koutu
  • Polynesian Spa - 3 min drive
  • Skyline Rotorua - 3 min drive
  • Redwoods Whakarewarewa Forest - 8 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 18 min drive


  • Kfc - 12 min walk
  • Gold Star Bakery - 14 min walk
  • Subway - 9 min walk
  • El Mexicano Zapata - 20 min walk
  • Lady Jane's Ice Cream Parlour - 18 min walk

About this property

Cleveland Thermal Motel

Enjoy your visit to Rotorua with a stay at Cleveland Thermal Motel. Guests can take a morning swim in at the outdoor pool, and the hot tub makes for a relaxing end to the day. A terrace and a garden are offered, and in-room conveniences include fridges and microwaves. The pool and helpful staff get good marks from fellow travellers.


English, Hindi, Indonesian, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Masks available
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 31 rooms
  • Arranged over 2 floors


  • Check-in time from 2 PM until 8 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 2:00 PM - 8 PM
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Pets not allowed
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free on-site self-parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • BBQs

Travelling with children

  • Playground

What to do

  • Hot springs


  • Front desk (limited hours)
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage


  • 4 buildings/towers
  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Hot tub

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Cookware, dishes and utensils


  • Housekeeping (once per stay)
  • Local maps

Special features


There are 2 hot springs open between 7:00 AM and 9:00 PM.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Service fee: 3.2 per cent

Optional extras

  • Continental breakfast is offered for an extra charge of approximately NZD 15 for adults and NZD 15 for children
  • Late check-in between 8:00 PM and 10:00 PM can be arranged for an extra charge of NZD 30

Children & extra beds

  • Cots/infant beds are available for NZD 15 per day
  • Guests must contact this property in advance to reserve cots/infant beds

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM
  • Hot springs access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.


This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Cleveland Thermal Motel Rotorua
Econo Lodge Cleveland Hotel
Econo Lodge Cleveland Hotel Rotorua
Econo Lodge Cleveland Rotorua
Cleveland Hotel Rotorua
Cleveland Motel Rotorua
Cleveland Thermal Resort Rotorua
Cleveland Thermal Rotorua
Cleveland Thermal Resort
Cleveland Thermal Motel Motel
Cleveland Thermal Motel Rotorua
Cleveland Thermal Motel Motel Rotorua

Frequently asked questions

Does Cleveland Thermal Motel offer free cancellation for a full refund?
Yes, Cleveland Thermal Motel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Cleveland Thermal Motel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Cleveland Thermal Motel?
Yes, there's an outdoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at Cleveland Thermal Motel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Cleveland Thermal Motel?
Yes, there's free self parking.
What are the check-in and check-out times at Cleveland Thermal Motel?
You can check in from 2 PM - 8 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What is there to do at Cleveland Thermal Motel and nearby?
On-site recreation at Cleveland Thermal Motel includes hot springs. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Cleveland Thermal Motel also has a picnic area and a garden.
Does Cleveland Thermal Motel have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Cleveland Thermal Motel like?
Cleveland Thermal Motel is a short 3-minute walk from Kuirau Park and 9 minutes' walk from Rotorua Hospital. Travellers say that this motel is in a good location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Christian, 1-night trip
Verified guest review

6/10 Good

It was ok
Parimal, 1-night family trip
Verified guest review

10/10 Exceptional

Definitely a thermal motel
The hot pools were a special treat!
David, 1-night trip
Verified guest review

10/10 Exceptional

Wonderful Find in Rotorua
Wonderful little hotel with fabulous service. They were so helpful rebooking when our trip was delayed due to weather. The mineral bath was very warm and refreshing. I’d absolutely stay here again!
Dawn, 1-night trip with friends
Verified guest review

10/10 Exceptional

Brian, 2-night trip
Verified Expedia guest review

6/10 Good

G, 1-night business trip
Verified guest review

10/10 Exceptional

Our grandchildren loved the pool and were in it several times a day.
Margaret, 6-night trip
Verified Expedia guest review

10/10 Exceptional

We absolutely loved our stay in the Cottage. So comfortable, charming & well appointed. Great facilities with the lovely pool, hot springs and play area for the kids. The hospitality was fantastic - would highly recommend.
Verified Expedia guest review

10/10 Exceptional

Excellent motel, we really enjoyed our stay
Natalie, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Clean and convenient for hot pools and town. Friendly staff went above and beyond.
Julie, 2-night family trip
Verified Expedia guest review