Guests
All properties in Punta Cana (and vicinity), La Altagracia, Dominican Republic

Hard Rock Hotel & Casino Punta Cana All Inclusive

Punta Cana beachfront property with golf course and spa

  • Free WiFi and free parking
From
S$451

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  • Hard Rock Hotel & Casino Punta Cana All Inclusive
  • Hard Rock Hotel & Casino Punta Cana All Inclusive
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  • Hard Rock Hotel & Casino Punta Cana All Inclusive
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1 / 82Hard Rock Hotel & Casino Punta Cana All Inclusive
Boulevard Turístico Del Este Km 28, #74, Punta Cana, 23000, La Altagracia, Dominican Republic
7.8.Good.
  • The resort is very large so expect to either walk a lot or wait a lot for the shuttle to…

    Sep 5, 2021

  • Great~

    Aug 29, 2021

See all 1,498 reviews

Official standards

This property advises that it adheres to COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Dining options
Quiet
Transport options
Convenient
  • Free WiFi
  • Free parking
  • Pool
  • Bathtub
  • Non-smoking
  • Gym

Property highlights

Main amenities

  • 1775 smoke-free guestrooms
  • Daily housekeeping
  • Golf course
  • On the beach
  • Casino
  • 10 restaurants and 4 poolside bars

Feel at home

  • Children's pool
  • Children's club
  • Playground on site
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Supervised childcare/activities (free)

What’s around

  • On the beach
  • Punta Blanca Golf Course - 3 mi / 4.8 km
  • Hard Rock Golf Club at Cana Bay - 3.1 mi / 4.9 km
  • Arena Gorda Beach - 3.3 mi / 5.3 km
  • Iberostar Golf Course - 4.8 mi / 7.7 km
  • Macao Beach - 5.9 mi / 9.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Caribbean Suite King & Sofa Bed
  • Caribbean Suite Double & Sofa Bed
  • Caribbean Suite Classic King
  • Caribbean Suite Classic Double
  • Pure® Wellness Caribbean Suite King & Sofa Bed
  • Pure® Wellness Caribbean Suite Double Beds & Sofa Bed
  • Islander Junior Suite King & Sofa Bed
  • Islander Junior Suite 2 King beds & Sofa Bed
  • Islander Junior Suite Classic King
  • Islander Junior Suite Classic Double Beds
  • Caribbean Sand Suite King & Sofa Bed
  • Caribbean Sand Suite Double beds & Sofa Bed
  • Caribbean Sand Suite Classic King
  • Caribbean Sand Suite Classic Double Beds
  • Caribbean Diamond King & Sofa Bed
  • Caribbean Diamond Double beds & Sofa Bed
  • Caribbean Diamond Classic King
  • Caribbean Diamond Classic Double Beds
  • Rock Royalty Caribbean Sand Suite King & Sofa Bed With Personal Assistant
  • Rock Royalty Caribbean Sand Suite Classic King With Personal Assistant
  • Rock Family Suite (1Bdr) King & Sofa Bed
  • Rock Suite (1Bdr & Sofa Bed) with Personal Assistant
  • Rock Suite (1Bdr) with Personal Assistant
  • Rock Suite (2Bdr) with Personal Assistant
  • Rock Family Suite - 2BR

What’s around

Landmarks

  • On the beach
  • Punta Blanca Golf Course - 3 mi / 4.8 km
  • Hard Rock Golf Club at Cana Bay - 3.1 mi / 4.9 km
  • Arena Gorda Beach - 3.3 mi / 5.3 km
  • Iberostar Golf Course - 4.8 mi / 7.7 km
  • Macao Beach - 5.9 mi / 9.5 km
  • White Sands Golf Course - 5.9 mi / 9.6 km
  • Princess Tower Casino Punta Cana - 6.5 mi / 10.4 km
  • Casino Diamante Punta Cana Grand - 7.4 mi / 11.9 km
  • Cortecito Beach - 7.4 mi / 11.9 km
  • Aromas Museum - 7.7 mi / 12.5 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 25 min drive
map
See on map
Boulevard Turístico Del Este Km 28, #74, Punta Cana, 23000, La Altagracia, Dominican Republic

At a glance

Size

  • 1,775 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club (ages 4 - 12)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Free onsite extended parking
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • Supervised childcare/activities (free)

Food and drink

  • 10 restaurants
  • 20 bars/lounges
  • 4 poolside bars
  • 3 swim-up bars
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Beach sun loungers
  • Number of outdoor pools - 13
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis courts - 2
  • Full-service spa
  • Spa treatment room(s)
  • Fitness classes on site
  • Golfing on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Nightclub
  • Pool umbrellas
  • Health club
  • Spa tub
  • Steam room
  • Arcade/game room

Working away

  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 65000
  • Conference space size (meters) - 6039
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 16
  • Year Built - 2009
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Private spa tub
  • Individually decorated
  • Furnished balcony

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer

Be entertained

  • TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities
  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Theme parties

Not included
  • Golf green fees
  • Childcare
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Spa

Rock Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Dining

Simon Mansion - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Cafetto - This café serves breakfast, lunch, and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only.

Isla - This restaurant specializes in Caribbean cuisine and serves breakfast, lunch, and dinner.

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Health club
  • Outdoor tennis courts -
  • Spa tub
  • Steam room
  • Fitness classes on site
  • Golfing on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Volleyball on site
  • Yoga classes/instruction on site

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • COVID-19 testing fee (PCR screening): USD 150 per person, per stay
  • COVID-19 testing fee (antigen/rapid screening): USD 150 per person, per stay

Optional extras

  • Late check-out can be arranged for an extra charge of USD 120 (subject to availability)

Children & extra bedsPay at property

  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

The property requires that all guests aged 18 and up receive on-site PCR COVID-19 testing (USD 150 per person, per stay).

On-site PCR and antigen/rapid COVID-19 testing are both available for a fee.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC) and COVID-19 Guidelines (WHO).

Policies

Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property accepts Visa, Mastercard and American Express. Cash is not accepted.

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*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hard Rock Hotel & Casino Punta Cana All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that onsite COVID-19 testing (PCR screening) is available for a fee. Furthermore, onsite COVID-19 testing (Antigen/Rapid screening) is available for a fee, disinfectant is used to clean the property, and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self, valet, and extended parking.
  • Yes, there are 13 outdoor pools and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge of USD 120 (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 10 onsite restaurants, featuring Italian cuisine. Nearby restaurants include El Rincón del Marisco (5.9 mi), El Huarique (6.3 mi), and Ca Javi (7.3 mi).
  • Yes, there's a casino.
  • Have fun with onsite activities like volleyball and scuba diving, and practice your swing on the golf course. Additional recreation onsite includes aerobics , Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 13 outdoor swimming pools. Hard Rock Hotel & Casino Punta Cana All Inclusive also has 3 swim-up bars, 4 poolside bars, and a casino, as well as a nightclub, a steam room, and spa services.
7.8.Good.
  • 8.0.Very good

    Great family vacation spot

    Very friendly and helpful staff. There was a lot of construction going on around the resort and a few of the restaurants were closed because of it. But the food was really good in the restaurants that were open.

    Kathryn, 7 night family trip, Aug 16, 2021

    Verified Hotels.com guest review

  • 2.0.Poor

    Don’t wast your money !! Over hype hotel !!

    Every you someone is trying to sell you something , drugs , girls and everything else !!!

    Ziad, 3 night trip, Aug 15, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good resort and food but worst VIP check in ever

    Apparently we had VIP check-in which meant priority service. All it really meant is we had to sit and wait rather than stand. Couldn't get into our room until an hour after check in. The male staff member was rude to my wife and wouldn't provide an update when asked. Absolute prick! We spoke to a young lady who then went out of her way to help. Checkin aside, the hotel is beautiful, other staff are great, particularly in the market and bowling alley. Rooms are big and clean. COVID-19 protocols are followed by about 75 percent of patrons. Many American tourists don't all wear masks inside and the staff do nothing or very little...

    2 night family trip, Jul 30, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Prisoners at the hotel.

    We stayed at 4 diferent resorts. Hard rock was the oldest. Certain things havent had maintainance in years. You can notice in the standard of the doors, tlf, walls, floors. This must have been a luxurious place when the hotel was brand new, but because of the conditions of the rooms and pools we felt like the place was not as modern and in as we thought we were paying for. The shows are so worth it though. Professional dancers every night, so good. You must be aware that they would do anything to make you spend your money there. So even though its all included, theres a lot of things that they charge for. Such as coconut drinks by the pool, drinks with redbull and such. Very aweful service when I decided to leave the hotel. I had ordered an uber. They didnt want to let the uber drive in for security reasons which is great, but neither do they drive you out of the hotel, unless you decide to take a taxi of theirs, the taxi wanted to charge me 10 $ just to drive me to the exit. It wasnt before a created a scene that the taxi driver told the security guard to tell them other security guards to let my uber driver in. This made me so mad that they think they can retain you unless you use their taxi services which btw are insanely overprised. Price for taxi to the airport close to 200 $.

    Oriana, 3 night trip, Jul 18, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    Poor food quality

    Very poor food quality, I give you the second opportunity but looks like the food is not the main priority in Hard Rock.

    Haykel, 1 night trip, Jul 14, 2021

    Verified Hotels.com guest review

  • 6.0.Good

    Ok, but probably won’t go back

    First, the good things: the resort is pretty, clean, has a nice offering of things to do, and the food was fairly good. I think overall it would be better for a large group who needs to be routinely herded together. For a single person, couple or small family, I am not sure I would recommend it. From the time of arrival, everything was an ordeal and a wait. Check in took almost 30 minutes, and that was after waiting in line for 10 minutes among a throng of other people. I was then ushered to my “concierge” who informed me that reservations needed to be chosen right then for the week because times were already almost full. Most reservations couldn’t even be made until 9:30 pm. The amount of people on property is enormous. And I think when a place has that many people staying on property, there is only a certain amount of personal service that can be given. The whole thing was a giant cattle call, with people being herded around and jockeying for time slots. And every process seemed to take an eternity. It took almost 30 minutes to confirm the transfer back to the airport, for ex. Service was not spectacular. Some waiters/bartenders were nice, but others seemed annoyed to be asked for anything. And everyone has an angle. You will constantly be bombarded with sales pitches of every nature, from attending a time share presentation to beach vendors pushing their wares. The casino is small, too. If you are looking for a carnival cruise on land, this might be your spot.

    Edward, 5 night trip, Jun 28, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Great vacation destination!

    Lovely property. Great food. Nice people. They really want you to love your vacation and we did! Fun excursions. Sea grass was on the beach and we didn't understand why they don't use machinery each morning to clear it.

    Karen, 7 night family trip, Jun 19, 2021

    Verified Hotels.com guest review

  • 8.0.Very good

    Good Mini R/R

    Hard Rock was nice. Staff friendly. Rooms were nice and large. Some of the food could have been better. Excursion was great we did the dune buggies but some of the items is not Wood at all( did not like being lied to about what my 25.00 paid for plaster..but great experience

    3 night trip with friends, Jun 14, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The service is the most excellent of the word,congratulations!!!

    7 night family trip, Jun 9, 2021

    Verified Expedia guest review

  • 4.0.Fair

    I would never go to this hotel ever again. Apart from the food and the staff. Everything was extremely horrible.

    7 night family trip, Jun 8, 2021

    Verified Expedia guest review

See all 1,498 reviews